Information Technology Services

SJSU Website Update

Web Services would like to thank the campus web content owners for their work in providing a consistent experience for visitors. We have completed more than 80% of the migration from WebCMS to the OmniUpdate OU Campus content management system. This achievement has been possible with the help of the campus content owners and University Advancement's Marketing and Communications team. The remaining websites are close to relaunch in OU Campus in the weeks ahead. We expect to be able to retire WebCMS by June.  

The OU Campus migration reminds us that a web content owner's work is never done. New information and changes to existing information, that is of interest to the community, can be presented on the web quickly by updating existing web pages or introducing new ones. ITS Web Services is committed to providing training and support for these ongoing activities. Visit OU Campus Training to take advantage of our new training sessions:

  • OU Campus 101 - Basic Training
  • OU Campus 201 - Site Navigation and Architecture
  • OU Campus 202 - Special Templates, Reusable Content and Social Media Integration

We are gearing up for making incremental changes to the OU Campus templates in response to your feedback. First on the list is a change to the default font size. We are also working to improve your search experience. Please stay tuned for more information. 

Unified Communications

Members of the SJSU campus community should be starting to see the effects of the Next Gen Technology Project in the way we conduct our day-to-day activities. You may have experienced WebEx for meetings and interactive sessions, or Lecture Capture which is enhancing the collaboration and communication with students and instructors in some classrooms.

Another piece of the project is the delivery of enhanced telephone related services called Unified Communications (UC). This is an integration of communications services, combining messaging, telephony, video and associated services in a Voice Over IP (VOIP) platform. UC is not a single product, but rather a set of products that provides a consistent, unified user interface and experience across multiple devices. You can think of this technology as a way to integrate and optimize your current business communication processes.

SJSU has selected Cisco Systems as the Unified Communications vendor so you will see Cisco technology installed over the next several months. 

Unified Communications will allow you more ways to communicate and stay in touch with features such as Jabber and Reach Me Anywhere. Jabber enables you to make and receive phone calls using your computer and Reach Me Anywhere lets you answer a call to your desk phone on your cell phone. 

We will provide training via workshops and tutorials and we will continue to add training media to the ITS website for the various Unified Communications products. In the future, ITS will also publish more articles on the various features and applications that are available through the Next Gen Technology Project. 

IT Services Improving, Rates Simplifying

Agility Through Technology is one of the goals in the San José State Strategic Plan: Vision 2017. As part of the Next Gen Project, IT Services is improving technology services and infrastructure. Baseline IT services have been established to service all departments. Please visit the IT Service Catalog for the list of baseline IT services.

Identity and Information Security Manager Named

We are pleased to announce that Mike Cook has accepted the position of Identity and Information Security Manager, effective January 28, 2013. Mike comes to us from Cal Poly, San Luis Obispo. He brings with him strong experience in information security, active directory management, application development, Microsoft SQL and Oracle database support. 

Please join us in welcoming Mike to SJSU and IT Services.