IT Services

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IT Services Availability Calendar

SJSU has a new level of predictability with regard to service uptime and downtime from IT Services. Responding to direct feedback from user experience outreach across campus, IT Services is publishing the current IT Service Availability Calendar schedule for 2015 (infrastructure, administrative applications, etc...). This information is available on the IT Services Availability website.                                                                                

Based on faculty, staff and student input, the IT Service Uptime Schedule includes major items of concern and interest, particularly around “start of semester” and “examination time” with appropriate leading time of “no change” periods.

WebEx Available to All Students, Faculty and Staff

WebEx service is available free for all SJSU students, faculty and staff. SJSU WebEx can be used to host online meetings and interactive sessions with individuals inside and outside of San José State University. The collaborative meeting service within SJSU WebEx can be used to enhance academic class activity including lecture capture for later review and interaction with remote students and/or guest lecturers.

What can you do with WebEx?

  • Meet and interact with anyone, anywhere, anytime.
  • Collaborate real time by sharing applications, presentations, documents and your PC desktop.
  • Bring together people without travel time and expense.
  • Work with teams from different places all over the world – all that is needed is internet access.
  • View meeting participants in high-quality video.
  • Record meetings for future reference and training.

Download the mobile WebEx app and you can start or join a meeting anywhere through your mobile phone!

Student WebEx: https://spartans.webex.com

Faculty, Staff WebEx: https://sjsu.webex.com

SJSU WebEx Portal page: http://its.sjsu.edu/services/webex/


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Keeping Long Distance Free Using WebEx

Did you know that you can use WebEx to make free long distance phone calls? When you use it a specific way…it’s easy to do.

WebEx supports different ways to participate in the audio portion of a meeting or a lecture. Traditional teleconferencing uses phones that dial into a conference bridge, connecting all the callers together. This is a simple, reliable way to run an audio conference, and WebEx provides this service. On the upside, everyone knows how to use a phone; on the downside, SJSU pays for the phone call to use the phone dial-in feature of WebEx. However, if you use the VoIP feature, SJSU does not pay for the call.

Computer internet audio conferencing uses microphones, headsets and speakers connected to your computer. WebEx calls this VoIP, which is an acronym for Voice over Internet Provider. VoIP for WebEx is essentially computer internet audio conferencing.  This may be a bit tricky to set up on your computer the first time, but using VoIP time doesn’t cost the university, or you, anything.

More information is below, and if you need help, your department desktop support technicians can assist you with setup.

There are two meeting types in WebEx, VoIP and phone dial in. By picking your meeting type, you can control what kind of audio conferences are available to your participants. The meeting type can be set when you schedule a WebEx meeting.  

MC Pro+VoIP meetings offer only computer internet audio conferencing (free).  Think of it as using the internet which we’re already paying for. This meeting type is available to employees and students with WebEx host accounts. This is the only meeting type available to student accounts. 

WebEx Pro1000 meetings provide both phone dial-in teleconferencing and computer Internet audio conferencing. The phone dial-in teleconferencing meeting type is available to faculty and staff only. Computer Internet audio conferencing is available to faculty, staff and students.

Setting your default in WebEx will help keep your preferred settings, and this function can be found in your WebEx preferences page. Simply go to the WebEx meeting panel and edit your default meeting settings. That way you can be sure that you automatically get the meeting type that you prefer most often.

Campus Workstation Refresh Program Update

The Workstation Refresh Program provides student labs, faculty and staff, with the latest in computing technology. Through this program, new desktops, laptops, tablets and a virtual desktop infrastructure will replace aging equipment found on campus today.

During the 2013-2014 academic year, more than 1000 desktops, 1500 monitors and 600 laptops were replaced in the more than 100 computer labs and common-use areas on campus.

For the 2014-2015 academic year we are focusing on replacing machines for faculty and staff use. Currently, the program is on schedule with more than 700 computers being replaced this academic year!

IT Services is excited to bring the latest in desktop technology to SJSU faculty. We will work with the administrators in each area to purchase, schedule and refresh equipment. IT Services is also driving programs to enable access using your SJSUOne account, keep computers up to date with IBM Endpoint Manager and to recycle your old machine easily and securely with our Disposition and Recycling Services.

Visit the Workstation Refresh Program for more information.

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IT Services Network Winter Break Upgrades

IT Services is continuously working to improve the network services on campus. Our goal is to make it easier and more secure for students, faculty and staff to connect and use the network on campus. The network team was busy during the winter break, performing wireless, switch and firewall upgrades across campus.

After a significant amount of planning and preparation, the following buildings were upgraded to Cisco wireless service over the break:

  • Event Center
  • South Campus
  • King Library

In the Dining Commons, wireless service was added where it was not previously available.  The SJSU wireless upgrade project has been completed and all buildings have new upgraded wireless.

The campus internet firewall was also upgraded from a 2Gbps firewall to a new state of the art next generation 40Gbps firewall. The new firewall has the speed and capacity to support campus growth for years to come.

Lastly all the network switches in the King Library and the Health building have been upgraded to new switches providing 1Gbps access on each port.

IT Services continues to tune and enhance the network to enable the most effective service based on usage and traffic patterns.

If you are having trouble connecting to SJSU wired or wireless networks, or have any questions about network services, contact the IT Help Desk at (408) 924-1530 or email us at ithelpdesk@sjsu.edu. We'll help get you connected!