Information Technology Services

IT Services Organization

Information Technology Services, known as IT Services, recently reorganized its departments to implement an updated IT infrastructure along with systems that align with the campus Strategic Plan: Vision 2017. IT Services was created by joining three departments from different divisions on campus and provides the following services. Visit the IT Services organizational chart for details. 

Infrastructure Services

Network Services
  • Wired and wireless network access points
  • Campus firewalls, routers, switches, network application appliances
  • Housing television
  • Network and alarm cabling
  • Blue phone and emergency device support
Computing Services
  • Physical and virtual hardware and operating systems installation and support
  • Data Storage
  • Backup Services
  • DBA Services
Unified Communication Services
  • Campus phone and call center systems
  • e-911 service management and TTY
  • External telecommunications (PSTN), account/billing reconciliation
  • Jabber soft phone configuration management
  • Campus Operator Service
  • Digital Signs equipment support
  • Video Recording and Telepresence support and training

Identity and Information Security

  • Identity Management System
  • Campus Electronic Directory
  • Single Sign-On account provisioning
  • Central Patch Management System
  • Security Standards, Policies and Guidelines, Training and Consultation
  • Vulnerability Management

Information Systems

Information Support Services
  • Help Desk phone support for campus students, faculty and staff
  • Web site coordination for resources and documentation
  • Application support and administration for Email, Calendar, WebEx, campus affiliates, iSupport, system testing and campus end user support in PeopleSoft and FTS
  • Peoplesoft and FTS training 
Desktop Support Services for A&F, President's Office, Athletics
  • Desktop software support, workstation refresh and user file share access management
  • Device support for scanners, printers and other devices
Administrative Programming
  • Application support and administration for PeopleSoft and FTS
  • Interface development and support
  • Public safety application development and support (Tip Now and SJSU Alert)
  • Web application development and support
  • OU Campus support and administration
  • Campus search engine and blog
  • Mobile web application support and development

ITS Business Operations

  • ITS administrative support
  • Communications

Computing Services Director named

We are pleased to announce that Mr. Greg Porter has accepted the position of the Computing Services Director starting on Monday, March 18.

Greg has over 25 years experience in information technology with roles ranging from database administration, storage systems including NetApp, and server virtualization using VMware in both Windows and Linux deployments. He has a Bachelor's degree in Computer Information Systems from Excelsior College and has been working in higher education with the CSU since 2007 in both technical and supervisory roles.

Greg will be responsible for leading the transition of the services and resources to meet the new Computing Services department within IT Services. These services include compute systems, storage systems, database administration, and data center operations at both our SJSU & Delta College Data Centers.

Please join us in welcoming Greg to SJSU and IT Services.