Information Technology Services

Next Up for Next Gen

The Next Gen Technology Project is delivering upgrades visible to the campus at a brisk pace this Fall. Visit ITS Projects to learn more about each project and updates planned for November. 

Network Switch Updates

New Cisco network switches are being installed to enable increased network speeds. The new network switches will drive the Cisco wireless access points and Cisco Unified Communications phones. Installation of the network switches requires an outage of network access in the building that has been averaging less than 2 hours. Check out Campus Next Generation Network for more information.

Buildings Updated through October:

  • Lucas Business Complex 
  • Music
  • Faculty Office Building
  • Hugh Gillis Hall
  • Central Classroom Building
  • University Police/Human Resources
  • Computer Center
  • Washington Square Hall
  • Tower Hall
  • Dudley Moorhead Hall

Schedule for November:

  • Nov 1: Instructional Resource Center
  • Nov 8: Industrial Studies
  • Nov 11: Student Union Expansion – Phase 1
  • Nov 15: South Campus
  • Nov 22: Sweeney Hall

 

Wi-fi Logo
Wireless Network Updates

To improve the campus wireless network, the existing network is being replaced with Cisco wireless network devices that allow for increased access and throughput using the latest in network technologies.

We plan to triple the number of wireless access points (WAPs) in campus buildings. This installation requires an outage of wireless access in a building and is being scheduled during non-business hours to limit the user impact. We are tracking the current wireless issues while we work on the improvements. Visit Wireless Network for helpful information.

Buildings Updated through October:

  • Lucas Business Complex
  • Music
  • Computer Center
  • Administration
  • Associated Students House
  • University Police/Human Resources 

Schedule for November:

  • Nov 1: Student Services Center
  • Nov 4: Student Union Expansion Phase 1
  • Nov 10: Dudley Moorhead Hall
  • Nov 10: Instructional Resource Center
  • Nov 24: Washington Square Hall
  • Nov 24: Science
  • Nov 26: Business Tower

 

Unified Communications Phone
Unified Communications Deployment

The deployment of Cisco Unified Communications telephones continues, with departments assisting with communication and training. Campus employees will be provided with video phones that can be forwarded to personal mobile devices, as desired, and accessed via Cisco Jabber client software on PCs and Macs. This option enables video calling with software, without requiring your traditional desk telephone. Check out Unified Communication System for more information.

Deployed through October:

  • Computer Center
  • IT Services in Clark Hall
  • Lucas Business Complex
  • Music
  • Hugh Gillis Hall
  • Central Classroom Building
  • University Police/Human Resources

Schedule for November:

  • Nov 1: Tower Hall
  • Nov 8: Human Resources
  • Nov 22: Washington Square

 

Campus Workstation Refresh Program

The Campus Workstation Refresh Program will provide SJSU's students, faculty and staff, the latest in computing technology. Through the program, new desktops, laptops, tablets and a virtual desktop infrastructure will replace aging equipment found on campus today.

The program includes replacement of lab computers, public facing kiosks, and faculty/staff workstations. These changes will help build vibrant and creative learning spaces, promote interdisciplinary and cross-divisional partnerships, reduce duplication of services, increase reliability and create a more positive end-user experience.

The Workstation Refresh Program is beginning this academic year with the replacement of student lab equipment. In the coming months, workstations will be replaced and virtual desktops will be introduced to all corners of campus.

IT Services is excited to bring the latest in desktop technology to SJSU. Visit the Workstation Refresh Program for more information about how the program works.

 

Systems Status

IT Services is piloting an online System Status application to communicate planned and unplanned IT systems and services availability. This externally hosted service allows users to subscribe to system status notifications via email and/or SMS messages.

Visual icons indicate the status, from Operational (green), to Major Outage (red). When there are outages, communications track the status of the problem and the steps towards resolution. Scheduled maintenance can also be reviewed.

Since its launch in late September, subscribers have received nearly 30 real time notifications. We invite you to visit SJSU System Status to track the availability of your favorite IT system or service. You may also subscribe to receive alerts on this page.