Alternative Media Policies

  1. Eligibility for this service is determined by an Accessible Education Center (AEC) counselor or the Director, and is based in part on the professional documentation provided by the student. Alternative media services must be requested each semester needed.
  2. Students using alternative media services must be enrolled in the course for which they are requesting alternative formats.
  3. Students requesting materials in alternative formats must own a physical copy of the textbook or other course materials, or obtain said materials before the Center for Accessible Technology (CAT) will begin production. Students renting their textbooks must provide proof of rental through presentation of a receipt or the physical textbook to CAT staff.
  4. Students purchasing eBooks directly from the publisher should be aware that publishers place digital copy right restrictions on these files which may prevent Alternative Media Center (AMC) access to these files. These files may also not be compatible with software provided by CAT. The publishers' proprietary eBook software players may not be accessible and AMC may not be able to provide support for the player.
  5. Requests for materials in alternative format will be considered on a case-by-case basis. Once a request is approved, the recommendation of AEC professionals, along with student input, will be used in determining the specific media format for each academic course.
  6. Alternative format requests are determined on a case-by-case basis. Upon review of material to be formatted and converted, CAT personnel will work to complete the project in a timely manner.
  7. Material provided to CAT for the purposes of conversion to alternative format may be disassembled and returned to the student in its altered condition. In most cases, altered condition means that the binding will be cut away from the text book.
  8. Students requesting that their owned textbooks or rental textbooks not be disassembled can request AMC to scan the book using an overhead scanner. Students should be aware that this conversation process will require additional processing time.
  9. CAT will not be held responsible for any damage to materials that occur as a result on conversion to alternative format.
  10. AMC makes every effort to protect confidentiality for all students when making publisher requests on students' behalf. In certain circumstances it may be necessary to provide a third party with additional student information in following with the publisher's requirement(s). In these instances, the AMC will contact the student asking for a release of information which will detail what information will be distributed to a third party. Students are under no obligation to provide information to a third party. In the event a student declines to provide this information to a third party this could result in AMC's inability to procure a digital copy of the student's text.
  11. Students will receive notification when their request has been completed through their SJSU-issued email.
  12. Students will be provided with one alternative format copy for each material required for academic use. Files provided to students may be copied across students' personal devices for personal use only. Students shall not copy or redistribute electronic text files to other parties in following with copyright law.
  13. Alternative media will be delivered to students by-way of an email from WeTranfer. The email will inform students that Jordan Schmidt, San José State University Alternative Media Specialist, has sent them a file(s) containing their course alternative media. Students will have 7 calendar days to open their file(s) and download to their desktop, flash drive, etc. WeTransfer will automatically delete files not opened within the 7 days. Student will then need to send a second request for alternative media. Students who choose this method of receiving alternative media are responsible for picking up their requests in person; students may not send a representative (e.g.: friends, family, classmate) to CAT to receive their media on their behalf.
  14. Students are responsible for signing a Text Verification Form for each request confirming the successful delivery of the file from CAT to the student. The AEC reserves the right to discontinue service if the Text Verification Form(s) are not completed and returned to CAT.

    • When the request is completed through a CD, the Text Verification Form must be signed prior to students obtaining the media.
    • When the request is completed through Google Drive, the Text Verification Form may be completed in one of the following ways:
      • Students can sign the Text Verification form in CAT.
      • The Text Verification Form can be delivered through Google Drive along with the student's files. Students may then complete the contract by:
        • Printing out their form(s):
          • Sign the form, then scan or take a picture of the signed Text Verification Form(s).
          • E-mail the signed copy to
        • Digitally signing their form(s):
  15. Alternative media is provided for San José State University curriculum support only.
  16. Alternative media will not be provided for non-academic use.
  17. The AEC reserves the right to discontinue service if any of the above, or a combination of the above, are violated or abused.