Eligibility for this service is determined by an Accessible Education Center (AEC)
counselor or the Director, and is based in part on the professional documentation
provided by the student. Alternative media services must be requested each semester
Students using alternative media services must be enrolled in the course for which
they are requesting alternative formats.
Students requesting materials in alternative formats must own a physical copy of the
textbook or other course materials, or obtain said materials before the Center for
Accessible Technology (CAT) will begin production. Students renting their textbooks
must provide proof of rental through presentation of a receipt or the physical textbook
to CAT staff.
Students purchasing eBooks directly from the publisher should be aware that publishers
place digital copy right restrictions on these files which may prevent Alternative
Media Center (AMC) access to these files. These files may also not be compatible with
software provided by CAT. The publishers' proprietary eBook software players may not
be accessible and AMC may not be able to provide support for the player.
Requests for materials in alternative format will be considered on a case-by-case
basis. Once a request is approved, the recommendation of AEC professionals, along
with student input, will be used in determining the specific media format for each
Alternative format requests are determined on a case-by-case basis. Upon review of
material to be formatted and converted, CAT personnel will work to complete the project
in a timely manner.
Material provided to CAT for the purposes of conversion to alternative format may
be disassembled and returned to the student in its altered condition. In most cases,
altered condition means that the binding will be cut away from the text book.
Students requesting that their owned textbooks or rental textbooks not be disassembled
can request AMC to scan the book using an overhead scanner. Students should be aware
that this conversation process will require additional processing time.
CAT will not be held responsible for any damage to materials that occur as a result
on conversion to alternative format.
AMC makes every effort to protect confidentiality for all students when making publisher
requests on students' behalf. In certain circumstances it may be necessary to provide
a third party with additional student information in following with the publisher's
requirement(s). In these instances, the AMC will contact the student asking for a
release of information which will detail what information will be distributed to a
third party. Students are under no obligation to provide information to a third party.
In the event a student declines to provide this information to a third party this
could result in AMC's inability to procure a digital copy of the student's text.
Students will receive notification when their request has been completed through their
Students will be provided with one alternative format copy for each material required
for academic use. Files provided to students may be copied across students' personal
devices for personal use only. Students shall not copy or redistribute electronic
text files to other parties in following with copyright law.
Alternative media will be delivered to the student's SJSU-issued Google Drive account
unless the student informs AMC staff he/she will pick up their alternative media in
CAT. Students who choose this method of receiving alternative media are responsible
for picking up their requests in person; students may not send a representative (e.g.:
friends, family, classmate) to CAT to receive their media on their behalf.
Students are responsible for signing a Text Verification Form for each request confirming
the successful delivery of the file from CAT to the student. The AEC reserves the
right to discontinue service if the Text Verification Form(s) are not completed and
returned to CAT.
When the request is completed through a CD, the Text Verification Form must be signed
prior to students obtaining the media.
When the request is completed through Google Drive, the Text Verification Form may
be completed in one of the following ways:
Students can sign the Text Verification form in CAT.
The Text Verification Form can be delivered through Google Drive along with the student's
files. Students may then complete the contract by:
Printing out their form(s):
Sign the form, then scan or take a picture of the signed Text Verification Form(s).