Policies & Procedures

CAT Policies & Procedures


Eligibility for CAT Use

Eligibility for this service is determined by the AEC Counselors or the AEC Director, and is based in part on the professional documentation provided by the student or employee. To gain access to the CAT:

  1. Check in with your SJSU tower card.

  2. Attend orientation.

  3. CAT Staff will issue you a username and password for use of workstations.

Who is allowed in the CAT ‐ The CAT is for the exclusive use of the AEC students and SJSU employees registered with the Employee Accommodations Resource Center (EARC) (formerly DEAP) – on a case by case basis determined by the AEC Counselors or the AEC Director. NO FRIENDS OR VISITORS ALLOWED. Exceptions are students needing service providers. No animals are permitted except guide dogs, companion dogs and service dogs. Any special entry permission must be granted by either CAT/AMC staff. 


For current CAT lab hours, please visit the open lab hours page. Scheduled CAT hours will be maintained as best as possible, but due to circumstances out of our control, there will be times when the lab may have to close due to lack of staff, emergency closures, or other circumstances. We will try to post closures as best as we can, but at times there may be no way to post an emergency closure. We ask you that please have patience during these times. CAT hours are subject to change without prior notice.

Check-in and Check-out

In order to gather and maintain an accurate CAT usage data, a laser scanner is stationed at the front desk for AEC students to check in and check out. Every CAT user should scan his/her SJSU ID (tower card) barcode through the laser scanner when entering and leaving the CAT. Just aim the student barcode on the laser line which will automatically scan and transmit the data to our server. If you encounter any problem or need some help, don't hesitate to ask our CAT support specialist or other CAT staff for assistance.

Orientation & Re-orientation


New Students

New students are required to go through a 15‐20 minute orientation with CAT staff in order to be allowed access to the CAT lab. Orientation allows the student to learn about the policies and procedures of the CAT, familiarize oneself with resources available, and obtain a username and password necessary for computer log‐in. 

Returning Students

Before the start of every semester, existing CAT student accounts expire and, thus, do not allow students to log‐in any computer. Please check the Updates page to see upcoming account expiration dates. Students will not be able to access their accounts until a brief 10‐minute re‐orientation is completed with CAT staff. Re‐orientation is a time where CAT staff will inform you of any changes in lab policy/procedure. It is also an ideal time to go over any questions you might have. 

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Lab Etiquette


    • If you will be leaving the lab for more than 15 minutes, DO NOT LEAVE YOUR BELONGINGS IN THE LAB. The CAT is not responsible for lost or stolen belongings. Leaving your belongings on desks and the floor may impair accessibility as well as not allow others to use various workstations. Please take all of your things with you when you leave.

    • Use of the lab (computers, Internet) is for ACADEMIC PURPOSES.

    • Student users of the CAT will be asked to exit the CAT for all un‐staffed time periods. Failure to comply may involve loss of CAT usage privileges for the rest of the semester.

    • When a student has an assignment due, he/she should plan well ahead and spend at least three hours in open lab to review word processing and/or other assistive application commands.

    • No tutoring is allowed in the CAT.

Food & Drink

No food or drink is permitted inside the CAT. Water containers may be left at the designated table near the front desk and accessed there as needed.

Students who are using voice recognition software are the ONLY exception to drinking water while near equipment.  For students using voice recognition software who require water, water bottles must be kept on the floor with the cap on when not in use.

Cell Phone Use

Cell phones must be kept OFF OR ON SILENT upon entering the CAT because they are disruptive to students working in the lab. If a call needs to be made or accepted, please go outside the lab to make/receive a call.

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Usernames and Passwords

Students' usernames and passwords are individually issued and MUST NOT BE USED BY ANYONE OTHER THAN THE PERSON TO WHOM IT IS ISSUED. Entrance to each workstation is monitored by the student's username/password. All log‐ins are recorded. Therefore, it is important that students log‐in using his/her own username.

Equipment Etiquette

  • Absolutely no assembly language programming is allowed on CAT equipment.

  • Do not move or rearrange any CAT equipment or any computer desktop screens.

  • Do not download any software/plugins unless it is permitted by the CAT staff. 

  • Access to any inappropriate, obscene materials from any computers in the lab is not allowed. 

  • It is the student’s responsibility to report any malfunctions of hardware and /or software to the CAT Support Specialist or other CAT staff by calling (408) 808‐2123.

  • Please DO NOT ask library personnel to move, adjust, repair or rearrange Adaptive Technology Center equipment.

Headset Procedures

Headsets are available for the use of adaptive software only, and those also have to be checked out by asking CAT staff at the front desk. If you require headphones for any other purposes than using adaptive software, you must bring your own. 

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CAT staff provides an array of training programs to AEC students according to your  AEC counselor's referral. Your AEC counselor will set up a training goal with you based on your disability needs and school schedule. Here are the highlights of our training activities:

Software Support

CAT student assistants and front desk staff can offer software/hardware support to students. Software support constitutes providing a student with basic direction in a student's efforts to learn various software applications. Software support is not formal training. Students can also learn independently by utilizing the resources that are readily available on the CAT website under the Software link. Here you will find software tutorials/demos, helpful tips, guides, and much more. 

Lab Abuse

Lab abuse constitutes any misconduct of equipment and/or CAT/AEC policies and procedures. If there is evidence of lab abuse, the CAT/AEC reserves the right to change any or all pass codes immediately as well as take any other necessary actions. The AEC reserves the right to discontinue CAT usage if any of the listed or a combination of the listed policies are violated or abused. Inappropriate conduct by students or any abuse of the Adaptive Technology Center is subject to discipline as outlined in Sections 41301- 41304 of Title 5, California Code of Regulations.

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  1. Printing documents in the Center for Accessible Technology (CAT) is exclusively provided to students registered with the Accessible Education Center.

  2. All computers in the lab are connected to the Print Release Station (Station #36). Print jobs are paid for and picked-up at this station only. A single page, black and white print out costs $0.20 per page.

  3. Credit cannot be issued for unsatisfactory printouts caused by user error. User error includes (but is not limited to) misspellings, duplicate copies, and dissatisfaction with format or layout of the finished printouts. All printouts must be paid for.

  4. It is the user's responsibility to proof read all documents and to use the "Print Preview" feature to ensure that the format and content of the document is acceptable prior to issuing a print command.

  5. CAT accepts no responsibility for any damage or loss of data arising directly or indirectly from the failure of any workstation to properly send and administer a print job.

  6. CAT makes no warranty that all data can, or will be restored, and accepts no responsibility for any damage or loss arising directly or indirectly from hardware or software failure or from human error.

  7. Students are expected to be conservative in their use of paper and to exercise discretion when printing documents to prevent waste of printing materials.

  8. Students should submit the print command only once to avoid printing multiple copies of a document. Users should allow adequate time to ensure a successful print job before re-sending a print command.

  9. Students who need multiple copies of a document are urged to make use of the photocopying machines available on the second floor of the Martin Luther King (MLK) Library.  Students requiring assistance with photocopying should speak with MLK staff.

Students should notify the Front Desk if the printer has failed to respond correctly after the first print command. If users have submitted an incorrect print job, they should notify Staff so that an attempt can be made to cancel the job before printing.

Front Desk personnel will provide printing assistance to students requesting this service.

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How to Pay for CAT Printing using a Tower Card or a VIP Gold Card

Tower Card

Your Tower Card must be activated so that you can use it. Call Spartan Shops at (408) 924-1885 to activate your card. There are several ways to add money to your Tower Card:

  • Add Value Station: Located at the 2nd Floor Copy Corner. This machine takes cash and certain US coins. A Bill Breaker Machine is available next to the Add Value Station.

  • On Fourth Café: Located at the downtown entrance of the library. Here, you can add money using cash or credit card.

  • Spartan Shops Gold Points Office: Located at MacQuarrie Hall. Here, you can add money using cash, credit card, or check. Call (408) 924-1885 for more information.

  • Spartan Shops Online (Credit Card): Call (408) 924-1885 for more information.

VIP Gold Card

You may purchase a VIP Gold Card at On Fourth Café and at Card Value Centers in the library. Card Value Centers are located at the Lower Level2nd Floor and 3rd FloorNote: The Card Value Center will only take a $1 bill and will dispense a VIP Gold Card with $1 credit.

  • There are several ways to add money to your Tower Card:

    • Add Value Station: Located at the 2nd Floor Copy Corner. This machine takes cash and certain US coins.

    • On Fourth Café: Located at the downtown entrance of the library. Here, you can add money using cash or credit card.

    • Spartan Shops Gold Points Office: Located at MacQuarrie Hall. Here, you can add money using cash, credit card, or check. Call (408) 924-1885 for more information.

    • Online (Credit Card): Call (408) 924-1885 for more information.

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You can print from any workstation in the open-lab or from a memory device:

From Open-Lab computers:
  • Log-on to computer.

  • Open the document saved on your memory device or access the website that you want print.

  • You may preview your entire print job by going to Print Preview.

  • When you print your document, you will be asked to create a Name and Password so you can identify and access your print job at the Print Release Station. Note: Both Name and Password fields are case sensitive. Make sure you type the password correctly. For your security, staff cannot retrieve the password for your print job.

  • After creating a Name and Password your print job will be sent to the Print Release Station

    • The Print Release Station is located in the Middle of CAT at Station 36.

    • You can access your print job from Station 36.

    • Print jobs are held in the network for about 2 hours.

  • To use the Print Release Station, swipe your Tower Card or VIP Gold Card. Note: If you are using the Cash-only Print Release Station (1st floor), insert $1 bill, $10 bill or coins in the money reader next to the station.

  • Select your print job from the queue (look for the name you entered for your print job).

  • The Print Release Station will tell you how many pages you are printing and how much it will cost.

  • Click the Print button and type the password you entered for your print job (case sensitive).

  • Your document will print at the printer next to the Print Release Station.

  • Take your printouts and be sure to log-off. Otherwise the student after you will be able to use the money in your account.

File Sharing of Copyrighted Works

Students should be aware that the unauthorized sharing of peer‐to‐peer file copyrighted works, including music, pictures, and movies, is a violation of campus computer use policy. It is also illegal and may carry significant money and/or criminal sanctions. It is the responsibility of students who are downloading or uploading documents to make certain that they are not copyrighted works, or that the student has the permission of the copyright holder. The University Counsel will be notified if they receive a subpoena from RIAA for information about students (or others) who may have engaged in unauthorized P2P file sharing.

Students may not copy software from the hard drives; all applications are copyrighted, and it is illegal.

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Saving Files

  • All students using the Adaptive Technology Center MUST back up all personal files on a USB flash drive or CD

  • Students may be asked at any time to show proof of backed-up files. 

  • Students' personal desktops/hard drives are for temporary storage of files only.

  • The CAT reserves the right to clean up hard drives at any time, causing any saved work on the hard drive to be lost.  This is why it is important to save all of your work onto another storage unit.

  • The CAT is not responsible for any lost work. We normally remind students 15 minutes before the closure hour to give students enough time to save files and log out of a computer. Remember to take all your belongings with you when you leave.


The AEC/CAT is not responsible for the confidentiality of student e-mail; students should sign out e-mail accounts after reading.

Private Rooms

Rooms 230A, 230B, and 230C are private rooms reserved for students who need to use document reader or voice recognition software. Students who need to use document reader/voice recognition software are, therefore, given first priority to these rooms. Only one person allowed in a room at one time, unless otherwise authorized by CAT staff.

If you need to use document reader/voice recognition software, and you know ahead of time what day(s) you would like to come in, please talk with CAT staff at the front desk.

Priority Sign-Up Regulations for Audio/Private Rooms:

  • Students using audio/private rooms for specific adaptive software purposes (i.e., document readers and/or voice recognition software) will receive priority to the rooms.

  • Students may sign‐up for a room for up to 2 hours.

  • If you are signing up for any of the four rooms more than once in a day, you must leave at least a 2 hour gap between reservations (i.e., sessions for each of the four rooms can NOT be consecutive.)

  • You may not sign up for a room more than one week in advance.

  • You must claim the room within 15 minutes of the time you requested, or your time slot will be forfeited.

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 What to do when MLK library internet connection is down or you cannot access your CAT desktop:

  • Report to the front desk or to CAT staff

  • Go to the AS Computer Service Center located in the Student Union, top floor.

  • Remember all your personal files need to be backed up and portable.