Elluminate Knowledge Base/Resources

First time joining an Elluminate Live! session? Click on this link prior to joining your first Elluminate session and follow the three step process to configure your computer. Go through the audio set-up wizard and watch the online orientation to get prepared:  www.elluminate.com/support/index.jsp

Joining Elluminate Live! as a participant and need additional resources? Click on this link to access online resources and quick reference guides for participants:  www.elluminate.com/support/docs/9.5/participant.jsp

Interested in networking with colleagues and fellow students across campus and the world? Click on this link to visit ' LearnCentral', our new social learning network where educators can connect with peers, share content, build portfolios, access resources and attend events. Sign up and receive a free ' vRoom', your own Elluminate Virtual Office you can lauch anytime:  www.learncentral.org


Tier one support for end users or basic technical questions:

Having technical problems with Elluminate? Click on this link to access our self help support portal where you can search the knowledgebase for FAQ's and downloads, start a live chat, submit a trouble ticket or call toll free 24/7:   support.elluminate.com/ics/support/default.asp

Joining Elluminate Live! as a Moderator and need additional resources? Click on the link to access our Moderator resource training documents. Elluminate has broken out each feature for you and provided short videos, walking you through the feature and quick reerence guides, including screen shots and step by step instructions on how to use the features:  www.elluminate.com/support/docs/9.5/moderator.jsp

Need hands-on training with Elluminate? Click on this link to sign up for the FREE live online training sessions to learn how to use each feature in Elluminate. None of the dates work for your schedule? No worries! Check back frequently as we post an updated schedule a few times a month. You can take these sessions as often as you like, for FREE:  sas.elluminate.com/site/external/event/schedule

Interested in learning about additional products Elluminate has to support your Unified Learning and Collaboration projects? Click on this link for product literature:  www.elluminate.com/demos_events_product_literature.jsp

Interested in attending live online events and webinars? Elluminate hosts a variety of different eLearning and Collaboration topics each month, mostly FREE:  sas.elluminate.com/site/external/event/schedule

Need to search for a previously recorded event or webinar? Click on this link to access the recordings:  sas.elluminate.com/site/external/event/playback

Want to learn more about other institutions successes with Elluminate? Click the link to revies our published Customer Success Stories:  www.elluminate.com/sales/casestudies/

Curious about Top Ten Briefs and White Paper content? Elluminate has those resources too! Click the link to access the library of resources:  www.elluminate.com/community/community_resources.jsp

Want to learn more about our Center of Excellent Program and Winners over the years? Click the link to read about leading edge ways our Champions have used Elluminate:  www.elluminate.com/community/center_of_excellence.jsp

Interested in additional Professional Services? Click on this link to learn more about the various Professional Services and Workshops we offer:  www.elluminate.com/services/index.jsp