Frequently Asked Questions - Students

Tower Hall

The Academic Technology Network (ATN) offers introductory answers to Frequently Asked Questions for students enrolled in classes at the ATN. Links throughout the answers will guide you to further information on our website or from other sources. Should you have any further questions, please consult our Support Contacts  page. 


Where is the ATN located and how can I contact them?
ATN office is located on the third floor, room 310 of the IRC building on the SJSU campus ( map). The contact information is as follows: phone number: (408) 924-2636; fax number: (408) 924-2881; email: atn@sjsu.edu.

What are the basic services provided by the ATN?

  • Tapes and DVD dubbing of ATN classes, includes fees
  • Technical Support for ATN classrooms, broadcasts and streaming

What are the services NOT provided by the ATN?

  • Copying Services
  • PowerPoint Editing Services
  • Personal phone use
  • Office Supplies

What is the 'Authorization and Consent for Use of Name, Voice, Photograph and Likeness' form?

The 'Authorization and Consent for Use of Name, Voice, Photograph and Likeness' form is a written consent to attend any class held at the ATN for public use of their photograph, voice, name and likeness. This form must be filled out by Instructors, students and any guest speakers and submitted to ATN for file. This is a strict requirement as it is part of the policies enforced by the University.


Do off-site students have to sign the Authorization and Consent form?

Yes, off-site students have to sign the consent form and this is facilitated by the site coordinators at the respective sites.


What is the procedure for submitting PowerPoint Presentations for the class?

The ATN has a strict policy for PowerPoint Presentations. Submit the presentation 5 business days before class. Bring it to IRC 310 on a Flash Drive, CD/DVD disc OR email it to atn@sjsu.edu. There's a limit of 5MB when you send the presentations through email. This is a University Computing and Telecommunications (UCAT) policy. Do not forget to write the name of your class, name of the instructor, class meeting time and presentation date in the email/on the CD disk/Zip disk.

More information is available at our Faculty Support PowerPoint Guide.


Is eating/drinking allowed in the ATN classrooms?

No, eating/drinking is NOT allowed in the ATN classrooms due to the risk of equipment damage. Only bottled water is allowed in the classrooms. There are tables and chairs outside the classrooms for all purposes.


What can I do to catch up on a missed class meeting?

Every class conducted at the ATN is recorded on DVD and made available for viewing. The DVD's can be checked out from the ATN office in IRC 310. In addition to DVD's, most classes are webcast and can be viewed live (Live Classes section) while the class is in session and also any time during the semester at the ATN website (Archive Classes section). For more information visit the webcasting section of the ATN website here.


What is the technology used in the ATN classrooms?

The ATN classrooms have Microphones/Cameras for recording the class. They are very sensitive, live and you can be heard and/or seen by off-sites.


Can I request assistance from the in-person technical support/operator of the class?

Unless it's an emergency, we would appreciate if you did not request assistance from the operator during broadcast. Any questions/comments should be directed through the instructor or otherwise addressed at the end of class.