Frequently Asked Questions

 


Need Help?

Faculty

For administrative requests (e.g., guest user access, change of display name), please submit an iSupport ticket.

For instructional design or online course development questions, please contact our Instructional Designers Ruchi Mehta or Jennifer Redd.

Students

For any questions related to your online course or the learning management system, please submit an iSupport ticket or contact eCampus at 408-924-2337. 

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 Canvas Support

  • Visit our Canvas Page to learn more about San Jose State University's new Learning Management System.
  • Have trouble logging in? Follow these steps 
    • Clear your browser's cache.
    • Activate your SJSUOne Account.
    • Change your SJSUOne Password, if it is lost or expired.
    • Contact the University Help Desk to reset your password.

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 Desire2Learn (D2L)  Support

  • Visit our Desire2Learn(D2L) page to learn more about our concurrent Learning Management System.
  • Have trouble logging in? If you need to change your username, reset your password, or find your login information send in a ticket.

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Apply and register for an online course

Students wishing to take online courses at San Jose State must apply to the University via the regular admissions process or attend through Open University.

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Contacting your instructor

eCampus advises students to contact their instructor by the first day of the semester. Instructor email addresses are generally available as a link from the eCampus course schedule, or through the SJSU Directory. For questions or concerns about the course, assignments or due dates, please contact the instructor. For other concerns contact eCampus at ecampus@sjsu.edu.

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Dates and Calendars

Generally, online courses follow a traditional SJSU semester or session schedule. Students can access their Desire2Learn courses at 12:01 am the first day of the semester. However, certain courses have unique begin and end dates. Course start and end dates are available on the eCampus course schedule.

Click here for a complete Academic Calendar from SJSU, including semester start/end dates, holidays, and other important campus deadlines.

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Online Course Schedule

eCampus offers its own course schedule on the eCampus Course Schedule page. Click on the "WW only" link to see a schedule of online-only courses. eCampus recommends that students unable to come to campus contact the course instructor to verify there will be no on-campus meetings or testing dates before registering.

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Online Degree Programs

Online degree programs are administered directly by the academic departments. For a list of online or mostly online degrees visit our Online Degree Programs page. For more information regarding these programs please contact the academic department directly.

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"Temporarily Unavailable" or "Page Not Found"

This problem often occurs when users have not cleared their browser's cache. eCampus recommends users regularly delete temporary internet files and cookies from their cache in order to assure optimal browser performance. Following the instructions in our tutorial Clearing the Cache for Web Browsers may correct this issue.

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