Curtis Pembrook
Sweeney Hall 424
408-270-8453
email:cpembroo@email.sjsu.edu

Objective: To work as a performance improvement consultant, instructional designer, or technical training manager developing innovative e-learning solutions.

Areas of Expertise

• Instructional design and technical course development
• E-Learning/multimedia design and development
• Web design and development
• Faculty development and technology training
• Performance improvement analysis, implementation, and evaluation
• Needs Asseesment and Technical Analysis

Education

M.A. Instructional Technology, May 2001, San Jose State University, San Jose, California

B.S. Aeronautics, May 1988, San Jose State University, San Jose, California

Work Experience

Mission College- Instructional Designer & Interim Distance Learning Coordinator
Coordinated online course design, development, and implementation. Design and delivered workshops to teach faculty proper implementation of instructional technology in the classroom, asynchronous online courses, and telecourses. Implemented Blackboard 5.5 (CMS/LMS) to support online course delivery at Mission College.

San Jose State University - Adjunct Faculty
Taught EDIT 122-Introduction to Microcomputers, EDIT 241-Emerging Technologies Educators, EDIT 226-Instructional Design Seminar, and EDIT 235-Designing Self-Paced Instruction. Course curriculum focused on the systematic design, development, and delivery of instruction utilizing various ISD models (ADDIE, KEMP, ASSURE, Dick & Carey), media, and instructional delivery formats. Taught pilot version of EDIT 226 at the Foothill/SJSU IT K12-Cohort program, and developed website to support hybrid courses.

ATAC Corporation - Technical Trainer and Course DeveloperDesigned, developed, and delivered technical training to support implementation of aviation software products created by ATAC, the Federal Aviation Administration, and NASA. Developed a self-paced, e-Learning, statistics course for air traffic control terminal managers. Used RoboHelp 2000 to developed context-sensitive performance support tool for PDARS software users. Designed and developed PDARS Intranet home and user report pages.

Federal Express Inc. - Service Assurance Manager
Developed processes, procedures, standardization, and training necessary to ensure 100% customer satisfaction and inter-departmental alignment within the Fed Ex service network. Developed weekly core team analysis reports using Microsoft Word, Excel, and PowerPoint. Developed departmental web site to disseminate service-related documentation, coordinate projects, publish quality related statistics, and self-direct training. Managed a diverse group of Service Assurance Leaders responsible for implementation and monitoring of various quality processes, procedures, training, and performance interventions.

Senior Global Operations Control Specialist
Coordinated Fed Ex logistical operations within an integrated transportation network. Developed, and implemented, on-the-job training of associate GOC specialists at the Oakland Regional Control Center. Used Sun Solaris work stations, and propriety decision support systems, to perform flight planning and coordination, and logistical control of Fed Ex line haul and sort systems.

System Form Engineer
Worked with Fed Ex Domestic/International Airline Scheduling division to develop line haul system schedules and product lane-flow networks for the Pacific Northwest, Sierra Pacific, and Great Basin districts. Evaluated process alignment and system performance using statistical process control, run charts, and root-cause analysis. Provided field management with monthly schedule change comparisons, budget variance reports, and productivity analysis.

Awards

• Richard B. Lewis Award for exceptional graduate portfolio, May 2001, San Jose State University Instructional Technology Department
• Federal Express CEO 5-Star Award, May 2000, for exceptional service in FY00. Award presented to only 150 employees each year by Dave Bronzek, CEO, Fed Ex Express
• Federal Express Star Award, March 1999, for exemplary service as a Service Assurance Manager

Research and Analysis

Conducted qualitative research on instructional strategies effective for reducing computer anxiety among pre-credential teaching candidates. The research was an exploration of technology apprehension among pre-service teachers at SJSU and how they learned technology in formal classroom settings. Drawing on personal narratives and structured longitudinal survey, data revealed a loosely woven, interactive relationship-based learning environment, particularly for those with high levels of anxiety toward technology.

Computer Skills

Working knowledge of Microsoft Word, Excel, Access, PowerPoint, FrontPage 2000, HTML 4.0, Paintshop Pro 7, Adobe Image Styler & FramerMaker, Paint Shop Pro 7, Dreamweaver 4, Course Builder, Flash 5, Fireworks 4, and RoboHelp 2000.

Interests

• Private Pilot and Certified Flight Instructor
• Member International Society of Performance Improvement
• Member Aircraft Owners and Pilots Association

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