Contact the University Help Desk for technical support issues, including: password reset, browser problems, and issues encountered in Blackboard CE 8 courses.
Any student enrolled in an eCampus course should find the course available on their My Blackboard page in Blackboard CE 8. Please Note: Students cannot access Blackboard courses until 12:01 am on the first day of the semester. Registered students finding no courses availabe on their My Blackboard page by the first day of the semester should contact the instructor or eCampus at 408-927-2670 or ecampus@online.sjsu.edu.
Beginning Summer 2010 San Jose State will be using a new learning management system called Desire 2 Learn. During the transition phase, SJSU will be using two different learning management systems, Blackboard CE8 and Desire 2 Learn. Students with courses in Desire 2 Learn will be contacted via email before the course start date with login information and links to Desire 2 Learn tutorials. Students who do not receive an email specifically instructing them to log into Desire 2 Learn for their course should expect to use Blackboard CE 8. For information on logging into and using Blackboard, see the eCampus Important Information for Getting Started with Blackboard CE 8 website. Check the eCampus website often for upcoming tutorials and other training materials on Desire 2 Learn.
eCampus advises students to contact their instructor by the first day of the semester. Instructor email addresses are generally available as a link from the eCampus course schedule, or through the SJSU Directory. For questions or concerns about the course, assignments or due dates, please contact the instructor. For other concerns contact eCampus at 408-924-2670 or ecampus@online.sjsu.edu.
Generally, online courses follow a traditional SJSU semester or session schedule. Students can access their Blackboard courses at 12:01 am the first day of the semester. However, certain courses have unique begin and end dates. Course start and end dates are available on the eCampus course schedule.
Student login instructions can be found on our Student Getting Started page. Faculty login information can be found on our Faculty Getting Started page. Students who continue to have login problems after following these instructions should contact the help desk at 408-924-2377 or by using the University Help Desk online form. Faculty should contact eCampus directly at 408-927-2670 or ecampus@online.sjsu.edu.
eCampus classes are offered asynchronously and can be accessed 24 hours a day. Participating in the class requires Internet access, a Web browser and, in some rare cases, browser plugins such as Acrobat Reader and Real Player. eCampus recommends visiting Blackboard's Browser Tune-up Site before starting the course for best computer performance.
Online degree programs are administered directly by the academic departments. For a list of online or mostly online degrees visit our Programs page. For more information regarding these programs please contact the academic department directly.
Students wishing to take online courses at San Jose State must apply to the University via the regular admissions process or attend through Open University.
This issue is caused by using a version of Java that is incompatible with Blackboard CE8. Follow the instructions in our tutorial How to fix downloading issue in Blackboard CE8 (PDF) to uninstall your current Java and install the most compatible version.
This problem often occurs when users have not cleared their browser's cache. eCampus recommends users regularly delete temporary internet files and cookies from their cache in order to assure optimal browser performance. Following the instructions in our tutorial Clearing the Cache in Firefox and Internet Explorer may correct this issue.
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