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• Need Help?
• Apply and Register for an online course
• Contacting your instructor
• Dates and Calendars
• Online course schedule
• Online degree programs
• "Temporarily Unavailable" or "Page Not Found"

Need Help?

Students should contact the University Help Desk for technical support issues, including: password reset, browser problems, and issues encountered in Desire2Learn courses.

• Phone: (408) 924-2377
• Submit a help ticket using the University Help Desk Ticket
  

Instructors can contact eCampus for technical support or instructional design support using our eCampus Help Form.

Apply and register for an online course

Students wishing to take online courses at San Jose State must apply to the University via the regular admissions process or attend through Open University.

• For more information on applying to San Jose State, visit the Future Students website. Admitted students register for online courses through mySJSU just as they would on-campus courses. An excellent tutorial on registering using mySJSU can be found here.
• For more information on taking San Jose State University courses without formal admission, please visit the Open University website. To register, students must obtain a permission number from the instructor and follow the steps outlined on Open University's "How to Register for an Online Class" website.

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Contacting your instructor

eCampus advises students to contact their instructor by the first day of the semester. Instructor email addresses are generally available as a link from the eCampus course schedule, or through the SJSU Directory. For questions or concerns about the course, assignments or due dates, please contact the instructor. For other concerns contact eCampus at 408-924-2670 or ecampus@online.sjsu.edu.

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Dates and Calendars

Generally, online courses follow a traditional SJSU semester or session schedule. Students can access their Desire2Learn courses at 12:01 am the first day of the semester. However, certain courses have unique begin and end dates. Course start and end dates are available on the eCampus course schedule.

Click here for a complete Academic Calendar from SJSU, including semester start/end dates, holidays, and other important campus deadlines.

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Online Course Schedule

eCampus offers its own course schedule on the eCampus Course Schedule page. Click on the "WW only" link to see a schedule of online-only courses. eCampus recommends that students unable to come to campus contact the course instructor to verify there will be no on-campus meetings or testing dates before registering.

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Online Degree Programs

Online degree programs are administered directly by the academic departments. For a list of online or mostly online degrees visit our Online Degree Programs page. For more information regarding these programs please contact the academic department directly.

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"Temporarily Unavailable" or "Page Not Found"

This problem often occurs when users have not cleared their browser's cache. eCampus recommends users regularly delete temporary internet files and cookies from their cache in order to assure optimal browser performance. Following the instructions in our tutorial Clearing the Cache in Firefox and Internet Explorer may correct this issue.

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