Support

Welcome to the eCampus Support page. Here you will find information about contacting eCampus, upcoming workshops, submitting an iSupport ticket, and checking on the system status for various campus applications, services and systems.

Contact Us

We are located in the Instructional Resource Center (IRC) 206. You may contact us using any of the options below:

Email: ecampus@sjsu.edu

Phone: (408) 924-2337

*Walk-in: Monday – Friday (9am – 5pm)
*Please schedule an appointment if you plan to visit us for more than 30 minutes.

Workshops

Feel free to view and signup for any of our upcoming events which will cover the knowledge required to use any of our Teaching Tools such as:

  • Canvas
  • Zoom
  • Camtasia
  • Snagit
  • iClicker

...and much more!

Submit iSupport Ticket

You are welcome to submit an iSupport ticket with eCampus if there are any technical issues that arise. Tickets are responded to in the order that we receive it and we do our best to handle each iSupport ticket as quickly as possible. Be sure to include specific information such as:

  • Course and course number of the class(es) you are enrolled in
  • Contact phone number
  • Tower Card number

Please give us a call at (408) 924-2337 if you have any questions or concerns. 

System Status

The System Status page was created by the Information Technology Services department to give users the ability to view upcoming maintenance and status of major systems on campus.

Online Learning Readiness

Before enrolling in an online course, you should first assess your readiness for stepping into the online learning environment. Complete a brief online learning readiness survey to help determine what you need to do to succeed at online learning. 

Professional Development

Professional development opportunities provided by eCampus include grant applications, certification programs and other specialized training.