Comm. 144F: Organizational Communication
Prof. Federico Varona

FINAL EXAM -  STUDY GUIDE

Chapter 8: CULTURAL CONTROL, DIVERSITY, AND CHANGE

I.    Cultural Control
II.   Organizational Culture and Diversity
III.  Traditional Perspective: 1. Affirmative Action and Misconceptions; 2. Managing and Valuing Diversity
IV.  Interpretive Perspective: 1.  How to manage diversity; 2.  Age.
V.   Critical Perspective: 1.  Gender; 2.  Race; 3.  Class; 4.  Physical Abilities
VI.  Ethics of Diversity

Chapter 9: GROUP RELATIONSHIPS

I.   Traditional Perspective: 1.  Comm. Skills;  2.  Groups as Organizational Subsystems; 3. Group Decision Making &
Problem Solving;  4. Roles and Role Categories in Groups
II.  Interpretive Perspective: 1.  Norms & Conformity; 2. Decision Making and Culture
III. Critical Perspective: 1. Giddens’ Structuration Theory

Chapter 10: LEADER-MEMBER RELATIONSHIPS

I.    Limitations of Leadership Theory and Research
II.   Traditional Perspective: 1. Theories of Leadership Behavior; 2.  Leadership as Development;  3.  Motivation and
Control; 4.  Member Behavior Toward Leader
III. Interpretive Perspective
IV. Critical Perspective

Chapter 11: Power

I.   Traditional Views of Status and Power: 1.  Types of Power; 2.  Dimensions of Power; 3.  Resource Dependency
II.  Interpretive Perspectives on Power
III. Power in the View of Critical Theory: 1. Power and Legitimation; 2. Power, Symbols, and Systematic Distortion;
3. Reconceptualizating Power: Feminisms and Poststructural Perspectives; 4. Reconceptualizing Power; 5. Post-Structural Perspectives: Michel Foucault       
IV. Power and Conflict: Connected and Separate Phenomena

Chapter 12: CONFLICT

I.   Traditional Perspectives on Conflict: 1. Interpersonal Conflict; 2. Bargaining & Negotiation
II.  Interpretive Perspectives on Conflict: 1. Cultural Context: Gender & Race; 2. Nationality
III. Critical Perspectives on Conflict: 1. Contradiction between Capitalism and Democracy; 2. Coalitions and Intergroup Conflict
IV. Ethics in Conflict

Chapter 13: STRATEGIC COMMUNICATION

I.  Characteristics of Strategic Communication: 1. Models of Strategy;  2. Strategic Communication as Public Communication; 3. Strategic Communication as Transaction
II. The Traditional Perspective: 1. Internal Communication; 2. External Communication; 3. Risk Communication; 4. Crisis communication
III. The Interpretive Perspective: 1. Limits of the Effectiveness Model; 2. Transactional Strategic Communication
IV. The Critical Perspective

Chapter 14: NEW MILLENNIUM THOUGHT:   PERSPECTIVES AND TRENDS

I.   Traditional Perspectives and the New Millennium
II.  Interpretive Perspectives and the New Millennium
III. Critical Perspectives and the New Millennium: 1. The concept of Emancipation in Organizational Studies; 2. Self-Reflection and Self-Transformation; 3. Questioning, Utopian, and Incremental Emancipation; 4. Definition of Self-Managed Work Teams; 5. Concertive Control; 6. Workplace Democracy;  7. Feminist Theory
IV. Trends Influencing Organizations Today