COMM 144F: Organizational Communication

Professor Federico Varona

FINAL EXAM STUDY GUIDE

Chapter 7: Culture, Climate, and Organizational Culture

I.  Organizational Climate and Culture:

1. Organizational Climate
2. Organizational Culture

II.  Organizational Culture, Communication and Socialization:

1. Stages of Socialization
  2. Identification
3. Seeds of Culture

III.  Leadership

IV.  Emotional Intelligence

Chapter 8: Meetings and Teams: Conflict and Interventions

I.  The Phenomenon of Meetings: Values of Meetings

II.  Primary and Secondary Tensions

III.  Counterproductive Group Tendencies

IV.  Interventions

V  Making Interventions Work

Chapter 9: Intercultural Communication and the Organization

I. Why Study Intercultural Communication?

II. What do we Mean by Culture?

III. Intercultural Communication in Organizational Contexts:

1. Barriers to Effective Intercultural Communication

2. Approaches to Multinational Expansion

3. The Hofstede Studies

4. Suggestions for Overcoming Barriers 

Chapter 10:  Crisis Communication Managing Information

I.  Organizations and Crisis Communication

II. Crisis Communication Planning

III.  Steps to Crisis Communication Planning

IV. Image Restoration Theory

V.   Recurring Counsel for Crisis Communication

Chapter 11: Assessing Organizational Communication Quality

I.  What is a Communication Audit

II. Audit Qualities

III. Audit Components: What needs to be examined?

IV.  Methods for conducting Audits

V.  Reporting Results

Chapter 12: Careers in Organizational Communication

I.  Introduction

II. Career Areas and industry Sectors (Just read. Do not study)

III. Job Titles (Just read. Do not study)

IV.  Secured Positions (Just read. Do not study)

V.  Sample Job Description (Just read. Do not study)

VI. Education: 1. Theory & Principles 2. Communication Skill Sets

VII.  Co-Curricular Activities

VIII. The Communication Portfolio

IX. Networking