COMM 144: Organizational Communication
Professor Federico Varona

MID-TERM STUDY GUIDE

Chapter 1: Organizational Communication: An Introduction

I. Comm. and Organizational Success (Fundamental Characteristics)

II. Myths about Organizational Communication

III. Defining Terms

IV. Four Defining Factors of Organizational Communication

Chapter 2: Management Theory and Organizational Communication

I.  Demystifying Theories

II.  Classical Theories of Management

III. Human Relations Theory

IV. Theory X and Theory Y

Chapter 3: Theoretical Foundations: Systems, Culture, and Power

I. Systems Theory

II.  Cultural Theory

III.  Critical Theory

 Feminism and Critical Theory 

Chapter 4: Ethics and Organizational Communication

I. Ethical Decisions and Organizational Comm.

II. Strategic Ambiguity

III.  Assessing Attitudes Toward Ethical Comm.

IV. Making Ethical Decisions

Chapter 5:  Managing Information

I.  Information and Organizations

 1. Types of Messages

 2. Five Criteria for Effective Communication 

II.  Selecting Message Media:

 1. Media Richness 

III. Social Media:

 1. Types

 2. New Technology Effects

IV. Knowledge Management

1.Knowledge Management and Comm. Theories

V. The Human Moments

Chapter 6: Communication Networks

I. What are Communication Networks?

II. Types of Communication Networks

1. Location:

External
Internal

2. Formality:

Formal
Informal 
Development of Informal Networks

3. Direction:

Upward

Downward

Horizontal