SJSU Banner

Office Hours


8:15 am - 4:45 pm


9:00 am - 4:30 pm

Phone Hours 


8:30 am - 4:30 pm


9:00 am - 4:30 pm


Office and phones hours subject to change.


Closed weekends and holidays.

Campus Closure Dates:

November 11, 26 and 27

December 25, 28-31

Financial Aid Process:

Students will receive a Document Request Letter notify them to:

  • Submit To-Do Item(s) posted in their MySJSU. 

Students should contact the Financial Aid and Scholarship Office if To-Do List item(s) do not appear in their MySJSU two weeks after filing a FAFSA.

Seven Steps to Financial Aid provides an overview of the financial aid process. 

New FSA ID replaces the Federal Student Aid PIN

View How to create a FSA ID

Tax Information

  • The (website) currently does not have the option to request a Tax Return Transcript or a Wage and Income Transcript on-line.
    • If a student or parent needs to request a Tax Return Transcripts, and/or Wage and Income Transcript, you may request it by mail using the IRS Get Transcript website and choosing "Get Transcript by Mail," or
    • Mail IRS form 4506-T to the IRS.
    • Students and parents are still able to link their tax information to their FAFSA using the IRS Data Retrieval tool on the FAFSA. 

 Important Announcements and Dates

  • To-Do List Items 
    • Financial aid awards are based on the submission and completion of items posted on student's To-Do List in their MySJSU.
    • View Seven Steps to Financial Aid for an overview of the financial aid process. 
  • SAP HOLDS - Students not meeting Satisfactory Academic Progress (SAP) will result in a financial aid hold. For more information, view What is satisfactory academic progress?
  • Tuition Fee Deferral 
  • Payment due dates: 
  • Disbursement begins the first week of each semester. Disbursement may be held for several reasons, such as:
    • Admissions status
    • Less than full-time enrollment
    • Academic progress holds
    • Missing information, etc.

View disbursement policy for more information.

Other information to keep in mind 

  • January 1 - Apply annually for financial aid beginning January 1. 
  • March 2 is the FAFSA priority filing deadline, and CSAC GPA verification deadline.
  • Avoid financial aid fraud! Don't pay to fill out the FAFSA - it is a free application.



Visit California Student Aid Commission's FAQ page.


Online Learning - Spartan Success Portal

Online workshops aimed at helping students succeed. All workshops are confidential, informational and available 24/7. There are workshops on Academic & Career Exploration, Reading & Writing Strategies, Personal Management, and Learning to Learn. To join a workshop, click on Spartan Success Portal.

Spartan Success Portal Button