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Office Hours


8:15 am - 4:45 pm


9:00 am - 4:30 pm

Phone Hours 


8:30 am - 4:30 pm


9:00 am - 4:30 pm


Office and phones hours subject to change.


Closed weekends and holidays.

Campus Closure Dates:

September 7, November 11, 26 and 27

Financial Aid Process:

Students will receive a Document Request Letter notify them to:

  • Submit To-Do Item(s) posted in their MySJSU. 

Students should contact the Financial Aid and Scholarship Office if To-Do List item(s) do not appear in their MySJSU two weeks after filing a FAFSA.

Seven Steps to Financial Aid provides an overview of the financial aid process. 

New FSA ID replaces the Federal Student Aid PIN

View How to create a FSA ID

 Important Announcements/Dates

  • The (website) currently does not have the option to request a Tax Return Transcript or a Wage and Income Transcript on-line.
    • If a student or parent needs to request a Tax Return Transcripts, and/or Wage and Income Transcript, you may request it by mail using the IRS Get Transcript website and choosing "Get Transcript by Mail," or
    • Mail IRS form 4506-T to the IRS.
    • Students and parents are still able to link their tax information to their FAFSA using the IRS Data Retrieval tool on the FAFSA. 
  • To-Do List Items 
    • Financial aid awards are based on the submission and completion of items posted on student's To-Do List in their MySJSU.
    • June 19, was the deadline date to be considered for maximum funding. 
    • View Seven Steps to Financial Aid for an overview of the financial aid process. 
  • SAP HOLDS - Not meeting Satisfactory Academic Progress (SAP) will result in a financial aid hold. For more information, view What is satisfactory academic progress?
  • Summer 2015
    • June 10 - deadline to apply for summer 2015 financial aid.
    • June 17 - deadline to accept summer loans.
  • Tuition Fee Deferral 
    • July 17, Students who submit their To Do List items by July 17, qualified for a tuition fee deferral. Tuition fee deferral does not defer housing fees. Contact University Housing Services with payment inquiries. 
    • August 14, is the next payment due date. Students who did not completed their To Do list items by July 17, do not have a tuition fee deferral and MUST pay fees in full, or set up a payment plan (see below).  
  • Payment due dates: 
    • Tuition fees must be paid on the payment due date indicated in the students MySJSU, unless the student has been assigned a tuition fee deferral.
    • An installment payment plan (IPP) is available. To be eligible for an IPP, the minimum amount due is $350.00. A charge of $33 is applied to set up an IPP.
    • Students are responsible for checking their MySJSU for fees and payment due dates - How to view payment due dates
  • Disbursement begins the first week of each semester. Disbursement may be held for several reasons, such as:
    • Admissions status
    • Less than full-time enrollment
    • Academic progress holds
    • Missing information, etc.

View disbursement policy for more information.



Visit California Student Aid Commission's FAQ page.


Online Learning - Spartan Success Portal

Online workshops aimed at helping students succeed. All workshops are confidential, informational and available 24/7. There are workshops on Academic & Career Exploration, Reading & Writing Strategies, Personal Management, and Learning to Learn. To join a workshop, click on Spartan Success Portal.

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