Campus Gate To Washington Square Hall

Submitting Requests for Service

All service requests can be submitted through the i-Service Desk. Please call 408-924-1990 for all emergency requests.

Routine Service Requests

Routine maintenance is defined as a systematic day-to-day process to control deterioration and provide for the basic operation of the University's physical facilities. These services are provided by Facilities Development and Operations through the General Fund budget allocation and are accomplished by utilizing specific task and frequency schedules, responding to service requests from campus departments, and through periodic inspection and correction efforts.

Non-Routine Service Requests

Facilities Development and Operations operates on a fee basis for non-routine facilities-related service requests. Recovering costs for non-routine maintenance through Cost Allocation ensures that the limited resources provided to the University for maintenance are used solely to maintain the University's physical assets.

Examples of Routine vs. Non-Routine Service Requests

Service Priorities and and Response Time

Fee for Service Program

Effective January 1, 2012