Service Examples: Routine and Non-Routine Requests
Routine
The Routine services that Facilities Development Operation’s staff provides includes Maintenance of the:
| Major Building Systems | Campus Utilities |
- heating
- ventilation
- air conditioning
- plumbing
- electrical
- etc.
| - electrical
- heating
- cooling
- natural gas
- potable water
- reclaimed water
- sewer
- storm drain
|
| Building Envelope | Other |
- walls
- roof
- windows
- Paint
- Grounds
| - electrical
- heating
- cooling
- natural gas
- potable water
- reclaimed water
- sewer
- storm drain
|
| Some typical routine requests to the i-Service Desk would include: |
- Exit Devices
- Roof Leaks
- Utility Repairs
- Broken Sprinkler Heads
- Burned Out Lights or Ballasts
- Diffuser Broken / Hanging
- Circuit Breakers Tripped
- Custodial Services
| - Graffiti Removal
- Plumbing Leaks
- Key Broken in Lock
- Lock Repair
- Bulbs / Lights Not Working
- Heating and Air Conditioning
- Too Hot or Too Cold
- Door unlocked
|
Please Call 408-924-1990 for Emergency Requests That Risk Safety or Property Damage.
Non-Routine
The following services require a non-routine service request be placed through the i-Service Desk by the requesting department:
- Signs (Exterior / Interior)
- Remodeling / Alterations / Renovation
- Engraving
- Furniture Construction and Repair
- Painting (Excluding Graffiti Removal)
- Temporary Electrical Power
| - Metal Fabrication Services
- Moving Services
- Self-Help Projects
- Name / Desk / Door Plates
- Packing Boxes
- Rewiring / Outlet Installation
|
- Keys and Key Cards: Service requests for Keys and Key Cards are provided by the Lock Shop. Please read the University Key Controll Policy (Revision in Process) for details and instructions. You can also contact the Customer Service Desk at 408-924-1990.
Fee For Servcie Questions
Please contact the Customer Service Desk at 408-924-1990.
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