Routine

The Routine services that Facilities Development Operation's staff provides includes Maintenance of the:

Major Building Systems	Campus Utilities
heating ventilation air conditioning plumbing electrical etc.	electrical heating cooling natural gas potable water reclaimed water sewer storm drain
Building Envelope	Other
walls roof windows etc.	electrical heating cooling natural gas potable water reclaimed water sewer storm drain
Some typical routine requests to the i-Service Desk would include:
Exit Devices Roof Leaks Utility Repairs Broken Sprinkler Heads Burned Out Light Ballasts Diffuser Broken / Hanging Circuit Breakers Tripped Custodial Services	Graffiti Removal Plumbing Leaks Key Broken in Lock Lock Repair Bulbs / Lights Not Working Heating and Air Conditioning Too Hot or Too Cold

Please Call 408-924-1990 for Emergency Requests.

Non-Routine

The following services require a non-routine service request be placed through the i-Service Desk by the requesting department:

Signs (Exterior / Interior) Remodeling / Alterations / Renovation Engraving Furniture Construction and Repair Painting (Excluding Graffiti Removal) Temporary Electrical Power

Metal Fabrication Services Moving Services Self-Help Projects Name / Desk / Door Plates Packing Boxes Rewiring / Outlet Installation

• Keys and Key Cards: Service requests for Keys and Key Cards are provided by the Facility Maintenence & Construction Lock Shop. Please read the University Key Controll Policy (Revision in Process) for details and instructions. You can also contact the Customer Service Desk at 408-924-1990.

Cost Allocation/Chargeable Questions

Please contact the Customer Service Desk at 408-924-1990.