Service Examples: Routine and Non-Routine Requests

Routine

The Routine services that Facilities Development Operation's staff provides includes Maintenance of the:

Major Building Systems Campus Utilities
  • Heating
  • Ventilation
  • Air Conditioning
  • Plumbing
  • Electrical
  • Etc.
  • Electrical
  • Heating
  • Cooling
  • Natural Gas
  • Potable Water
  • Reclaimed Water
  • Sewer
  • Storm Drain
Building Envelope Other
  • Walls
  • Woof
  • Windows
  • Etc.
  • Electrical
  • Heating
  • Cooling
  • Natural Gas
  • Potable Water
  • Reclaimed Water
  • Sewer
  • Storm Drain
Some typical routine requests to the i-Service Desk would include:
  • Exit Devices
  • Roof Leaks
  • Utility Repairs
  • Broken Sprinkler Heads
  • Burned Out Light Ballasts
  • Diffuser Broken / Hanging
  • Circuit Breakers Tripped
  • Custodial Services
  • Graffiti Removal
  • Plumbing Leaks
  • Key Broken in Lock
  • Lock Repair
  • Bulbs / Lights Not Working
  • Heating and Air Conditioning
  • Too Hot or Too Cold

Please Call 408-924-1990 for Emergency Requests.

Non-Routine

The following services require a non-routine service request be placed through the i-Service Desk by the requesting department:

  • Signs (Exterior / Interior)
  • Remodeling / Alterations / Renovation
  • Painting (Excluding Graffiti Removal)
  • Temporary Electrical Power
  • Metal Fabrication Services
  • Moving Services
  • Self-Help Projects
  • Packing Boxes
  • Rewiring / Outlet Installation
  • Keys and Key Cards: Service requests for Keys and Key Cards are provided by the Facility Maintenance & Construction Lock Shop. Please read the University Key Control Policy (Revision in Process) for details and instructions. You can also contact the Customer Service Desk at 408-924-1990.

Cost Allocation/Chargeable Questions

Please contact the Customer Service Desk at 408-924-1990.