Service Examples: Routine and Non-Routine Requests

Routine

The Routine services that Facilities Development Operation's staff provides includes Maintenance of the:

Major Building Systems Campus Utilities
  • heating
  • ventilation
  • air conditioning
  • plumbing
  • electrical
  • etc.
  • electrical
  • heating
  • cooling
  • natural gas
  • potable water
  • reclaimed water
  • sewer
  • storm drain
Building Envelope Other
  • walls
  • roof
  • windows
  • etc.
  • electrical
  • heating
  • cooling
  • natural gas
  • potable water
  • reclaimed water
  • sewer
  • storm drain
Some typical routine requests to the i-Service Desk would include:
  • Exit Devices
  • Roof Leaks
  • Utility Repairs
  • Broken Sprinkler Heads
  • Burned Out Light Ballasts
  • Diffuser Broken / Hanging
  • Circuit Breakers Tripped
  • Custodial Services
  • Graffiti Removal
  • Plumbing Leaks
  • Key Broken in Lock
  • Lock Repair
  • Bulbs / Lights Not Working
  • Heating and Air Conditioning
  • Too Hot or Too Cold

Please Call 408-924-1990 for Emergency Requests.

Non-Routine

The following services require a non-routine service request be placed through the i-Service Desk by the requesting department:

  • Signs (Exterior / Interior)
  • Remodeling / Alterations / Renovation
  • Painting (Excluding Graffiti Removal)
  • Temporary Electrical Power
  • Metal Fabrication Services
  • Moving Services
  • Self-Help Projects
  • Packing Boxes
  • Rewiring / Outlet Installation
  • Keys and Key Cards: Service requests for Keys and Key Cards are provided by the Facility Maintenence & Construction Lock Shop. Please read the University Key Controll Policy (Revision in Process) for details and instructions. You can also contact the Customer Service Desk at 408-924-1990.

Cost Allocation/Chargeable Questions

Please contact the Customer Service Desk at 408-924-1990.