Packaging Returns

 Packaging Returns

  • It is the campus department's responsibility to make sure that returned product(s) are packed properly before shipping.
  • Whenever possible, pack product(s) in their original packaging.
  • Fragile product(s) must be wrapped with packing material for protection.
  • Upon request, we can assist you in packaging your shipment and in providing limited packing supplies such as peanuts.
  • We strongly encourage you to insure your shipment in case it's damaged in transit.

Return Instructions       

Product(s) on a PO:

If the product(s) you wish to return is related to a purchase order:

  1. Contact the Contracts & Purchasing Services buyer immediately. The buyer's name and contact information are at the bottom of the purchase order.
  2. The buyer will contact the vendor, let them know the reason for the return and ask if they will accept your return.
  3. Pack product(s) in their original packaging and wait for the buyer to contact you with instructions for the return.

Product(s) on a RapidReq

The RapidReq is similar to the Requisition, but the processing time is much shorter. The reason for the shorter processing time is that the requestor must perform certain tasks that Contracts & Purchasing Services  usually perform, including processing your own return.

If the  product(s) you wish to return is  related to a purchase order from a RapidReq

  1. Pack product(s) in their original packaging.
  2. Including any accessories, manuals and/or documentation that came with the product(s).
  3. Contact the vendor and let them know the reason for the return and ask if they will accept your return.
  4. They will most likely provide you with an RMA number, which needs to be noted on the shipping label.
  5. If the vendor is paying for return shipping charges, either:Follow the appropriate instructions below to complete the return process:
    • The vendor will issue a call tag.
    • The vendor will provide you with their courier account number.
  6. Follow the appropriate instructions below to complete the return proces:

When Vendor Issues a Call Tag

    1. Wait for a call tag (shipping label) from the vendor.
    2. Affix the new shipping label over the old shipping label.
    3. Request Express Pickup Service.

When Vendor Provides Courier Account Number

    1. Complete our Shipment Request & Return Materials Request form (pdf).
    2. Include the vendor's shipping account number on the form.
    3. Request Express Pickup Service.

When SJSU Pays Return Shipping Costs

    1. Either:
    1. Request Express Pickup Service.

Product(s) Not Related to a PO

If the  product(s) you wish to return is  not related to a purchase order:

  1. Pack product(s) in their original packaging.
  2. Including any accessories, manuals and/or documentation that came with the product(s).
  3. Contact the vendor and let them know the reason for the return and ask if they will accept your return.
  4. They will most likely provide you with an RMA number, which needs to be noted on the shipping label.
  5. If the vendor is paying for return shipping charges, either:
    • The vendor will issue a call tag.
    • The vendor will provide you with their courier account number.
  6. Follow the appropriate instructions below to complete the return process:

When Vendor Issues a Call Tag

    1. Wait for a call tag (shipping label) from the vendor.
    2. Affix the new shipping label over the old shipping label.
    3. Request Express Pickup Service.

When Vendor Provides Courier Account Number

    1. Complete our Shipment Request & Return Materials Request form (pdf)
    2. Include the vendor's shipping account number on the form.
    3. Request Express Pickup Service.

When SJSU Pays Return Shipping Costs

    1. Either:
    2. Request Express Pickup Service.