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Email Support
About this page
This page gives you links to more specific information regarding how to use the university's main e-mail systems.
Applying for e-mail accounts at SJSU
- UNIX
This is a legacy system and you can no longer apply for a new UNIX account for e-mail.
- Campus E-Mail (Lotus Notes)
Employee university e-mail accounts are now generated automatically on another system. The help desk does not have a direct role in the account creation process. CMS, the university's human resources Peoplesoft database system, provides University Computing and Telecommunications (UCAT) with a report of all current staff and faculty. If CMS reports a faculty member to UCAT the system at UCAT automatically generates the Email account and sends out the information to the new hire's department. The department admin and/or desktop support should then take care of installing Notes, if the client uses Notes, or assisting the configuration of the new hire's e-mail client. An employee should not need to request an account from us if his/her records are entered correctly into CMS. If there is a problem regarding the input of this information that could cause the account generation to fail. Account information is sent to the employee's department in a form called a "Blue Mailer." If you are a university employee and have lost or otherwise do not have a "blue mailer" we can help you with that problem.
- Student E-Mail
Currently enrolled students at SJSU, who have paid their fees, are the only people eligible for an SJSU Student E-Mail account. To find out more about SJSU student e-mail accounts, go to the SJSU Student E-Mail information website at:
http://students.sjsu.edu
E-Mail tutorials
An index of tutorial documentation maintained by the San Jose State University Help Desk related to Email support. These tutorials provide information on configuring e-mail clients.
E-Mail Web access
Access your e-mail using these web clients. These are links to the log in pages of the two Campus Wide e-mail systems. These links do not go to e-mail systems that may be deployed in some SJSU organizational units. Support information is not provided at these links.
Using e-mail on and off campus
Here is information for using and accessing e-mail on the campus wired and wireless networks as well as from off campus.
Need more information?
If you did not find what you are looking for on this site the SJSU Help Desk can help you:
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