Program Learning Outcomes

B.S. in Hospitality, Tourism & Event Management Program Learning Outcomes

The Department of Hospitality Management offers a Bachelor of Science degree in Hospitality, Tourism & Event Management. Upon completion of the degree requirements, students will be able

  • To interpret the fundamental principles of essential hospitality and tourism business functions,
  • To demonstrate professional behavior and competencies in customer service,
  • To develop a range of leadership skills and abilities such as motivating others, leading changes, and resolving conflict,
  • To communicate effectively in oral and written communication,
  • To analyze and solve problems, using appropriate tools and technology,
  • To recognize the challenges and opportunities of working effectively with people in a diverse environment.

Map of Department of Hospitality Management program learning outcomes (PLOs) to University ​Learning Goals (ULGs)

  PLO #1: Fundamental hospitality and tourism business principles PLO #2: Discipline Specific Knowledge--Customer service

PLO #3: Leadership

PLO #4: Communication

PLO #5: Problem solving, critical thinking

PLO #6: Awareness of global diversity

San Jose State University graduates will have developed:

To interpret the fundamental principles of essential hospitality and tourism business functions

To demonstrate professional behavior and competencies in customer service To develop a range of leadership skills and abilities such as motivating others, leading changes, and resolving conflict. To communicate effectively in oral and written communication

To analyze and solve problems, using appropriate tools and technology

To recognize the challenges and opportunities of working effectively with people in a diverse environment.
Specialized Knowledge:            
Depth of knowledge required for a degree, as identified by its program learning outcomes. xxx xxx        
Broad Integrative Knowledge:            
Mastery in each step of an investigative, creative or practical project (e.g. brainstorming, planning, formulating hypotheses or complex questions, designing, creating, completing, and communicating).         xxx  
An understanding of the implications of results or findings from a particular work in a societal context (e.g. social or economic implications of a scientific finding). xxx       xxx  
Students graduating with a baccalaureate degree will have demonstrated an understanding of critical components of broad academic areas, the arts, humanities, social sciences, and sciences and their integration.         xxx xxx
Intellectual Skills:            
Fluency in the use of specific theories, tools, technology and graphical representation.       xxx xxx  
Skills and abilities necessary for life‐long learning: critical and creative thinking, effective communication, conscientious information gathering and processing, mastery of quantitative methodologies, and the ability to engage effectively in collaborative activities.     xxx xxx xxx  
Applied Knowledge:            
The ability to integrate theory, practice, and  problem‐ solving to address practical issues. xxx xxx     xxx  
The ability to apply their knowledge and skills to  new settings or in addressing complex problems. xxx xxx     xxx  
The ability to work productively as individuals and in groups     xxx xxx    
Social and Global Responsibilities:            
The ability to act intentionally and ethically to address a global or local problem in an informed manner with a multicultural and historical perspective and a clear understanding of societal and civic responsibilities.     xxx     xxx
Diverse and global perspectives through engagement with the multidimensional SJSU community.       xxx   xxx