IT Self-Service

Open a Help Ticket

Open a Help Ticket

Open a support ticket if you need help. Find answers to your questions by researching the IT website. If you don't find what you're looking for, please open a help ticket.

Password Help

Password Help

If you need help with your password, we can help you with setting or resetting your password. Available for first-time, current or form/open university students.

Security Forms

Security Forms

Security has become an important topic for interacting in a digital age. Please check out the Security Forms available to help you get and stay safe at SJSU.

Security Forms

Duo Two-Factor Authentication

Once 2FA is activated on your device, it authenticates anywhere and anytime, making it much more difficult for unauthorized users to exploit weak or stolen credentials and gain access to your system or data.

Security Forms

one.SJSU

Provides secure, online access and support to various applications and services. This portal is designed to simplify and streamline your experience with a variety of SJSU applications.

Security Forms

MYSJSU Account Help

SJSU students, faculty, and staff have access to a collection of software applications for general computing, research, and multimedia development.

Security Forms

Software Instructions

Provides secure, online access and support to various applications and services. This portal is designed to simplify and streamline your experience with a variety of SJSU applications.

Security Forms

Virtual Private Network (VPN)

Secure, web-based remote access, also known as “virtual private network” (VPN) to the Campus Community. VPN allows those outside of SJSU network access to restricted resources (such as connecting to file shares, servers, desktops) on the SJSU network as if you’re physically located on the SJSU campus.

Security Forms

MYSJSU Tutorials

These tutorials will help you navigate and learn terminology throughout PeopleSoft. This reference material is provided for students, student records administration, and faculty.