- Academic Technology
Campus A/V: Design, implementation and support to drive standardization across the campus for Classroom, Meeting Spaces and general AV use
Classroom Support: Assistance for university and department classrooms
Equipment Loaning: Loans and maintains large stock of equipment including, but not limited to: Cameras, lights and stands, projector and projector screens
Video & Media Services: Includes - Media Loaning, Mobile & Portable Video Conferencing Units, and Video Conferencing
Virtual and Augmented Reality Service: Includes - Faculty Development and Training Facility, Virtual Reality Demo Station, VR Experience Development Center, VR Experiences and Campus Tours, and VR Loaner Service
- Business Solutions
Business Intelligence & Analytics: Provide an integrated data warehouse, reporting, dashboards and predictive analysis
Database Services: Design, implement and support databases; including Oracle, SQL Server and MySQL
Solution Consulting: Provide advice and IT expertise on business strategies, plans and potential solution investigations
Solution Development: Design and develop custom business applications and solutions, including major enhancements, as well as work with a selected vendors to integrate and manage SaaS solutions
Solution Support: Perform all preventive maintenance required to ensure that applications run efficiently and remain available during operating hours
Broadcast Email: Timely emails sent efficiently to large audiences
Campus TV: Provides 100 channels of TV broadcast via the IP network to smart endpoints or TVs via Roku digital streamers to currently 1200 housing residents.
Digital Signage: A network of electronic displays for departments to publish customized information in common areas on campus
Information Security offers a variety of applications to protect your data and identify:
Anti-Virus Sophos: A cross-platform security solution featuring antivirus, client firewall, Network Access Control and data encryption visible in one simplified, cloud-based console.
Duo Two-Factor (2FA) Authentication: A security application that requires two methods (known as factors) to verify your identity before accessing your system. These factors may include a username and password in combination with a smartphone app to approve authentication requests. Once 2FA is activated on your device, it authenticates anywhere and anytime, making it much more difficult for unauthorized users to exploit weak or stolen credentials and gain access to your system or data.
Secure Media Disposal: A free HIPAA, PCI-DSS and NSA-certified device shredding service for all electronic media, including: hard drives, SSDs, thumb drives and cell phones. Any devices, components or electronic media containing confidential Level 1 or Level 2 data must be destroyed by an approved data destruction process.
Sophos Safeguard Encryption: An automatic full disk encryption security application that transparently protects your data against malware, theft and accidental data loss by continuously validating your identity, application and device using Windows BitLocker and Mac FileVault without disruption to your workflow. Your data stays encrypted even with it’s shared or uploaded to a cloud-based, file-sharing system.
- Connectivity & Network
Campus Telephones: Handset & Soft Phone Support, Conference phone, extension provisioning, 911 support, voice mail, 800 Numbers Baseline (bundled) and add-on telephone and voice-mail (including moves and changes
Internet & Network Access: Wired (Ethernet) network connectivity on and off campus
Virtual Private Network (VPN): Secure, encrypted off-campus network connectivity
Wi-Fi: Wireless (Wi-Fi) network connectivity outdoor and in-building
- Productivity & Collaboration
Email, Calendar & Google Suite: GSuite from Google, including account setup and maintenance, Gmail, Calendar, Google Drive and Apps
File Data Storage: Secure storage of departmental and Level 1 data
PC Software: Provide popular commercial software such as Microsoft Office, Adobe Creative Suite and Sophos Antivirus application for all systems, including personal.
PCs & Tablets: Provide hands-on support for all campus computers, labs and mobile devices as well as on boarding PCs, support, and workstation refresh
- Servers & Storage
Data Backup: Tape backup and secure off-site storage for campus systems
Equipment Co-Location: On-campus IT Data Center or Machine Room collocation of college or organization-owned server equipment
Virtual Server: Setup and maintenance of Windows or Linux-based virtual servers for colleges or organizations
- Video & Photography
Photographic Production: Photography production creates originals and copies of photographs for classroom instruction, campus events, Faculty, Staff and Student accomplishments and research. Other services include: Image Conversion (Scanning & Copy), Location Photography, Poster Printing (Large format), Portraits of Faculty and Staff and Studio Photography
Video Production: Video and audio recordings production for academic content for Staff and Faculty training, campus events, public relations research and student accomplishments
- Web & Mobile