Students

Support

 Support

  • Password Help - Assistance with setting and resetting your SJSUOne password
  • IT Service Desk - Help line for all IT related needs via walk-up, email, phone or live chat
  • Request Application Access - Central authentication and authorization for MySJSU (Peoplesoft), Central Finance System and Financial Transaction Services

 

Productivity and Collaboration

 Productivity & Collaboration

  • PC Software - Provide popular commercial software such as Microsoft Office, Adobe Creative Suite and Sophos Antivirus application for all systems, including personal.  
  • Email, Calendar & Google Suite - GSuite from Google, including account setup and maintenance, Gmail, Calendar, Google Drive and Apps
  • PCs & Tablets Provide hands-on support for all campus computers, labs and mobile devices as well as on boarding PCs, support, and workstation refresh
  • File Data Storage - Secure storage of departmental and Level 1 data

 

Connectivity and Network

 Connectivity & Network

  • Internet & Network Access - Wired (Ethernet) network connectivity on and off campus
  • Wi-Fi - Wireless (Wi-Fi) network connectivity outdoor and in-building
  • Virtual Private Network (VPN) - Secure, encrypted off-campus network connectivity
  • Campus Telephones - Handset & Soft Phone Support, Conference phone, extension provisioning, 911 support, voice mail, 800 NumbersBaseline (bundled) and add-on telephone and voice-mail (including moves and changes)

 

Web and Mobile

 Web & Mobile

 

Communications

 Communications

  • Digital Signage- A network of electronic displays for departments to publish customized information in common areas on campus
  • Broadcast Email- Timely emails sent efficiently to large audiences
  • Campus TV- Provides 100 channels of TV broadcast via the IP network to smart endpoints or TVs via Roku digital streamers to currently 1200 housing residents.

 

Academic Technology

 Academic Technology

  • Equipment Loaning - Loans and maintains large stock of equipment including, but not limited to: Cameras, lights and stands, projector and projector screens. This equipment is loan to Faculty and Students to support the teaching mission of the university