Desktop Support

The Desktop Support group in the Division of IT is the primary technical support department for SJSU faculty and staff for all aspects of Desktop Computing, including desktop workstations, laptops, mobile devices, and printers. We also provide technical information and consultative support for connecting to and using campus computing information systems and IT resources, including Gmail, enterprise systems, and networks.

Support Services List

  • New Computer Requests
  • Computer Hardware Support
  • Software Support
  • Software Installation
  • Printer/Copier Support
  • File Server Access
  • Mobile Device Support
  • IT Purchasing Consultation

If you require assistance, you may contact the IT Service Desk at 924-1530, or at itservicedesk@sjsu.edu. A support ticket will be created and routed to the Desktop Support Tech(s) for your department. View the IT Support Contact List [pdf] to determine who provides desktop support in your department.

Students can obtain technical support by contacting the Associated Students Computers & Mobile Repair Service.


Standard Workstation Configurations

A workstation is defined as any Desktop, VDI Thin Client, Laptop, or Mobile Tablet type device. The Workstation Hardware Standard [pdf] is not intended to be a complete specification of system requirements, but rather highlight the required elements Workstation configurations. To request support with your workstation, submit the Workstation Refresh Program Order Form.

No-Cost Options

PC Desktop Workstation with Monitor - When replacing system with 19” or small monitor. Non-Transferable.

  • Dell Optipliex 7040 Mini Tower desktop
  • 3.3GHz Quad-core Intel Core i5
  • 8GB of memory
  • 256GB Solid State hard drive
  • DVD-RW
  • Intel HD graphics 4000
  • 1GB wired networking
  • Mouse and Keyboard
  • Microsoft Windows 10
  • Dell P2314H 23” monitor

PC Laptop

When replacing system with 19” or small monitor. Non-Transferable.

  • Dell Latitude 14" 3000 Series
  • 4GHz Daul-core Intel Core i5
  • 8GB of memory
  • 256GB SATA Class 20 Solid State Drive
  • Integrated HD Graphics 520
  • Non-Touch LCD Back Cover with Camera and Microphone
  • VGA and HDMI
  • 1GB wired networking
  • Microsoft Windows 10
  • Dell P2314H 23” monitor

Mac Desktop

When replacing system with 19” or small monitor. Non-Transferable.

  • Mac Mini – Ultra Small Form Factor desktop
  • 2.6GHz dual-core Intel Core i5
  • 8GB of memory
  • Intel HD graphics 4000
  • 1GB wired networking
  • 802.11AC Wi-Fi wireless networking
  • OSX El Capitan

Choose one of the following for Mac Desktop:

  • 1TB Fusion Hard Drive
  • 1TB SATA Drive AND Dell P2314H 23” monitor

Mobile Tablet 

Due to the fragile construction of these devices, limited warranty period and shortened expected lifetime of tablets, Information Technology strongly encourages departments to purchase laptops where portability is concerned.

  • Extended warranties are available; reimbursed by department.
  • Apple iPad Pro 12.9" with Retina display, black
    128GB memory
  • WiFi Only Model
  • Apple Ultrafast wireless (Wi-Fi only)
  • Apple iOS 9

Standard Upgrades

Dockable PC Laptop

  • Dell Latitude E5000 Series
  • 14 inch LED Backlit, HD display
  • 2.2Ghz dual-core Intel Core i5
  • 8GB of 1600MHz DDR3 memory
  • 256GB Solid State Drive
  • DVD-RW
  • Intel HD graphics 4000
  • 1GB wired networking
  • 802.11AC Wi-Fi wireless networking
  • 720p HD camera, microphone, speakers
  • Microsoft Windows 7

Ultra Portable PC Laptop

  • Dell XPS 13
  • 13 inch LED Backlit, HD display
  • 2.7Ghz dual-core Intel Core i5
  • 8GB of 1600MHz DDR3 memory
  • 256GB Solid State Drive
  • DVD-RW
  • Intel HD graphics 5500
  • 1GB wired networking
  • 802.11AC Wi-Fi wireless networking
  • 720p HD camera, microphone, speakers
  • Microsoft Windows 8.1

Workstation - Class PC Desktop

  • Dell Precision T3620
  • No Monitor
  • 3.4Ghz quad-core Intel Core i7
  • 16GB of 1600MHz DDR3 memory
  • 256GB Solid State Drive
  • DVD-RW
  • NVIDIA Quadro K2200 4GB Graphics
  • 1GB wired networking
  • Microsoft Windows 10

Ultra Portable Mac Laptop

  • Apple Macbook Air
  • 13.3 inch LED backlit, glossy display
  • 1.6GHz dual-core Intel Core i5
  • 8GB of 1600MHz DDR3 memory
  • 256GB Flash storage
  • Intel HD graphics 5000
  • 802.11AC Wi-Fi wireless networking
  • 720p HD camera, microphone, speakers
  • OSX Mountain Lion

High Power Mac Laptop

  • Apple Macbook Pro
  • 15 inch LED backlit, Retina Display
  • 2.5GHz quad-core Intel Core i7
  • 16GB of 1600MHz DDR3 memory
  • 512GB Flash storage
  • AMD Radeon R9 M370X 2GB Graphics
  • 802.11AC Wi-Fi wireless networking
  • 1080p HD camera, microphone, speakers
  • OSX Mountain Lion

Monitor

  • Dell P2314H 23” LED widescreen Professional Series monitor
  • Full HD 1920x1080 resolution
  • 178 degree viewing angle
  • VESA compatible
  • UPS, DVI, Display Port and VGA connections
  • Monitor can tilt a full 90 degrees