IT Service Desk

  • LiveChat: Chat with us by clicking on the blue chat icon button in the bottom right hand corner of your screen
  • Qless Appointment Scheduling
  • Phone: (408) 924-1530

What You Need to Know

The IT Service Desk is located on the first floor in Clark Hall.

  • Staff are ready to help you with your technical needs.
  • You can call, email, or text chat with us.
  • Our computer labs are available in Clark Hall 102 and Campus Village B.

Note: The Service Desk is closed on all Campus Closure Holidays.

Appointment Scheduling

To get direct one-on-one help, schedule a Zoom video call appointment.

Regular Semester Hours

Phone Support

Days Fall/Spring Winter/Summer Spring Break
Monday - Thursday

7:00 a.m. - 10:00 p.m.

7:45 a.m. - 6:00 p.m.

8:00 a.m. - 5:00 p.m.

Friday

7:00 a.m. - 5:30 p.m.

7:45 a.m. - 5:00 p.m.

8:00 a.m. - 5:00 p.m.

Saturday - Sunday

9:00 a.m. - 6:00 p.m.

Closed

Closed

Holidays

Closed

Closed

Closed

Chat Support

Days Fall/Spring Winter/Summer Spring Break
Monday - Thursday

8:00 a.m. - 9:30 p.m.

8:00 a.m. - 4:30 p.m.

8:00 a.m. - 5:00 p.m.

Friday

8:00 a.m. - 4:30 p.m.

8:00 a.m. - 4:30 p.m.

8:00 a.m. - 5:00 p.m.

Saturday - Sunday

Chatbot 24x7

Chatbot 24x7

Chatbot 24x7

Holidays

Chatbot 24x7

Chatbot 24x7

Chatbot 24x7

If you cannot contact anyone via chat support or QLess during scheduled hours, please call (408) 924-1530 directly, leave a message and an agent will get back to you as soon as possible. Thank you for your patience and understanding.