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Student Learning Outcomes

Mission Statement

Academic Services is a unit within enrollment and Academic Services under the Office of the Provost, the unit is responsible for providing institutional vision, leadership and direction in three broad core areas:

Mission Statement:

Academic Services is a retention unit composed of a comprehensive set of student assistance programs designed to facilitate successful student persistence through the completion of the baccalaureate degree.

To fulfill this mission, the unit is committed to achieving the following three major goals:

  1. Facilitate student academic success and personal development by providing an array of student development, liaison and instructional support services to program-eligible and other students through the use of proactive and innovative strategies. Programs/units that engage in activities to support this goal are: Student Advising Center, Summer Bridge Program and the Learning Assistance Resource Center.
  2. Promote educational equity by assisting in the admissions and retention of low-income and underrepresented students. Programs/units that engage in activities to support this goal are: Student Advising Center, Summer Bridge Program and the Learning Assistance Resource Center.
  3. Enhance San Jose State University by providing quality service in support of student success and retention. Programs/units that engage in activities to support this goal are: Student Advising Center, Summer Bridge Program and the Learning Assistance Resource Center.

Assessment Plans:

Summer Bridge Program

To examine performance with respect to goal No. 1, performance measures (English, math) at the beginning and end of the program for the Summer Bridge 04 participants will be examined to assess the impact of the program. Looking to the future, additional direct and indirect measures may be constructed to further refine the assessment in ways that facilitate improvement.

To examine performance with respect to the retention portion of goal No. 2, retention rate for the Summer 04 Summer Bridge Students will be tracked and compared to university retention rates as well as the retention rates for a comparable (with respect to ELM, EPT, SAT information) cohort of special admits who were not part of the Summer Bridge Program.

To examine performance with respect to quality service as presented in goal No. 3, information from student surveys will be analyzed. While information is presently available and can be examined retrospectively, it is likely the survey will be revised before being used in the future.

Learning Assistance Resource Center (LARC)

To examine performance with respect to goal No. 1, student survey responses to questions regarding the impact of LARC on their academic performance will be analyzed. The two sources where data is already available are from:

Looking to the future it appears likely that an instrument will be constructed with a standardized section to be used for all services and a service specific section. In addition, efforts will be made to determine how direct measures of the impact of LARC might be obtained.

To examine performance with respect to goal No. 2, retention rate for LARC participants will be tracked and compared to university retention rates as well as the retention rates for comparable (with respect to ELM, EPT, SAT, age information) cohorts of students. Separate data will be reported for low-income/underrepresented students.

To examine performance with respect to service, information from student surveys will be analyzed. While information is presently available and can be examined retrospectively, it is likely the survey will be revised before being used in the future.

Student Advising Center (SAC)

To examine performance with respect to academic success (goal No. 1), student survey responses to questions regarding the impact of orientation (including transfer students), advising, and probation/disqualification workshops on their academic performance will be analyzed. Efforts will also be made to explore additional direct measures of the impact of services on student success.

To examine performance with respect to goal No. 2, retention rate for students utilizing advising center services will be tracked and compared to university retention rates as well as the retention rates for comparable (with respect to ELM, EPT, SAT, age information) cohorts of students.

To examine performance with respect to service (goal No. 3), information from student surveys will be analyzed. While information is presently available and can be examined retrospectively, it is likely the survey will be revised before being used in the future.

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