SJSU Didactic Program in Dietetics (DPD) and Dietetic Internship (DI)

SJSU DPD Program Mission Statement

The Didactic Program in Dietetics (DPD) transmits knowledge and skills at the undergraduate level that are needed for competent dietetics practice to improve the quality of life in diverse communities.

SJSU DPD Program

The Didactic Program in Dietetics (DPD) provides students with the competencies, knowledge and skills required of the dietetics professional for practice roles of today and the future. The program helps students to develop critical thinking skills and problem solving ability in clinical and community nutrition and food service management. The Dietetics curriculum includes support courses from the social, physical, and life sciences. Students have the option to select elective courses outside the major and/or to complete minors in business, chemistry, education, gerontology, health science, human performance, journalism, or other areas. In addition, with the appropriate coursework, students are also prepared for advanced degrees (M.S.) and post baccalaureate education (Dietetic Internships).

The dietetics concentration is appropriate for students who would like to become practicing nutritionists or dietitians.

There are 3 steps to becoming a registered dietitian (R.D.) including:

  • completion of a ACEND accredited Didactic Program in Dietetics (DPD)
  • successfully obtaining and completing an accredited supervised work experience (dietetic internship)
  • taking and passing a national registration examination

The SJSU DPD is accredited by the Accreditation Council for Education in Nutrition and Dietetics (ACEND) of the Academy of Nutrition and Dietetics (AND) (120 S. Riverside Plaza, Chicago, IL 60606-6995; phone: 312-899-0040, ext 5400).

SJSU DPD Program Goals:

The Didactic Program in Dietetics (DPD) at San Jose State University has established two goals: 

Goal #1: The program will prepare graduates to be competent for entry into supervised practice or other post-graduate programs through quality educational offerings 

Outcome measure 1.a: Over a five year period, at least 80% of the students completing the DPD program will pass the RD exam on the first attempt.

Outcome measure 1.b: Over a 5 year period, 60% of students will apply to a supervised practice program within 12 months of graduating.

Outcome measure 1.c: 60% of those students applying to a supervised practice program will be accepted.

Outcome measure 1.d: At least 70% of dietetic internship supervisors will rate their degree of overall satisfaction with the education and preparation of their SJSU student as >3.0 on a 5.0 scale.

Outcome measure 1.e: 60% of undergraduate students will complete the program in 3 years, or, 150% of the time planned for completion. 60% of graduate students will complete the program in 4.5 years, or, 150% of the time planned for completion.

Goal #2: The program will prepare students to be culturally competent and work in a variety of dietetics work settings.

Outcome measure 2a: At least 50% of students will indicate participation in the community after completion of the program.

Outcome measure 2b: At least 20% of those graduates not accepted into a supervised practice program will take the DTR exam.

Program Director

Ashwini R. Wagle, Ed.D, MS, RD

Department Chair and Didactic Program in Dietetics (DPD) Director

Department of Nutrition, Food Science and Packaging

One Washington Square, San Jose, CA 95192-0058 

Ph. #: (408) 924-3110

Fax. # (408) 924-3114

Email: Ashwini.wagle@sjsu.edu

http://www.sjsu.edu/nufspkg/

Estimate of Program Costs

Item

Cost

California Resident Undergraduate Tuition and Fees

Out of State Tuition and Fees

California Resident Graduate Tuition and Fees

$3,793.50/semester

$6,769.50/semester

$4177.50/semester

 

Application

An application fee of $55 is required for each new application filed. Students must pay the required State University Fee of $3,793.50 per semester for full-time students and $2,395 for part-time students (1.0-6.0 units). Graduate students pay $4177.50 for full-time students and $2,761.50 for part-time students (1.0-6.0 units). The San Jose State University fee pays the costs of student services such as counseling, testing, student activities, housing placement, Health Services, and Student Financial Aid Administration. In addition, these fees cover some supplies and service costs of instruction and Instructional Resources. Other miscellaneous campus fees that must be paid each semester, regardless of number of units taken, include:

Student Association Fee                                              $73.50

Student Union Fee                                                    $324.00

Facility Fee                                                                $54.50

Document Fee                                                           $15.00

Student Success, Excellence and Technology Fee        $215.00

Mandatory Health Fee                                              $126.50

California residents are not charged tuition. Non-residents, however, must pay tuition of $372 per semester unit in addition to the above fees.

*Costs subject to change.

 

Didactic Program in Dietetics (DPD) Costs

Estimated costs per semester:

Books                                       $300-350

Transportation                         $.30/mile

Lab fees                                   $25/Lab

Activity Fees                            $5-$25/Activity class

Estimated One-Time Costs:

Lab Coat                                  $25                                     

DPD Transcript Evaluation      $20-$40

Financial Aid

Financial assistance is available in the form of grants, scholarships, fellowships, loans, and part-time employment (work study) for students who meet financial aid program eligibility requirements. Students who feel that they will not be able to pay for all of their educational costs are encouraged to apply for financial aid. For further information on financial aid, see the SJSU Catalog, the on-line catalog at http://info.sjsu.edu, or contact the Financial Aid Office, located in the Student Services complex on 9th & San Fernando Streets. Information is also available on the internet at www.sjsu.edu.

Housing

There are a number of housing options to SJSU students who live on or near the campus. Residence halls, off-campus university apartments and privately-owned apartments and houses are all available to university students. In addition, most fraternities and sororities offer housing accommodations to their members.

Joe West Hall is our largest resident hall at 12 stories high.  It houses over 650 residents.  West Hall provides many diversified living options including: Double and Triple occupancy rooms, suites, and Single Occupancy rooms. The cost for dormitories (including meal plans) is $3082-$3926 per semester.

Spartan Village is a student complex of 58 two-bedroom furnished apartments with fully equipped kitchens. Laundry facilities are located on the premises. Each apartment houses four to six students of the same gender. The Spartan Village Community Room provides recreation and study areas, and the grounds include space for barbeques and volleyball. Security at the complex is provided by the University Police Department (UPD) and grounds are patrolled regularly by a UPD Public Safety Assistant.

The Campus Village is an exciting mixed-use project which includes new student housing for 2100 residents, faculty/staff housing, underground parking, recreational space, a computer lab, meeting rooms, retail space and the housing office. The new housing is designed to meet the needs of today’s students who prefer suite and apartment style living options.   Campus Village opened in August 2005.

For additional information, contact the University Housing Services Residential Life Office at (408) 924-6160, write to the Director of Housing, One Washington Square, San Jose, CA   95192, or use the internet, http://www.housing.sjsu.edu/

 
Library

The Dr. Martin Luther King, Jr. Library integrates the collections, services and staffs of two distinct, but major institutions: a major metropolitan university and a significant public library, creating one expansive resource center where everyone has access to a world of information. The Dr. Martin Luther King, Jr. Library is the first of its kind in the United States and a model of innovation for library services for the future. 

The new 475,000+ square foot library includes eight floors plus a mezzanine and a lower level, seven-story atrium with skylight and seating for 3,600. The library houses a public art collection, a Library café, forty-two group study areas, four computer labs, eight special program and lecture rooms, and much more. The library serves 30,000 students, faculty and staff, 923,000 residents of San José, and opened August 2003.

Important Information Regarding the DPD Evaluation

SJSU undergraduate students opting for a dietetic internship (either nationwide or at SJSU):

You must have your DPD transcript evaluated one year prior to the semester of graduation. For example, for May 2018 graduation, you must have your transcript evaluation package submitted May 2017. For December 2018 graduation, you must have your transcript evaluation package submitted before December 2017. The exact deadline date for the transcript evaluation for each semester will be posted on the door of Dr. Wagle's office, CCB 200.

Students pursuing an undergraduate degree in Nutritional Science with concentration in Dietetics:

You may use the Declaration of Intent for all internship applications. However, when you have completed all the courses listed on the Declaration of Intent, you must provide additional transcripts to Dr. Wagle, indicating the completion of these courses with an official graduation date (month/date/year) and request the final Verification Statement be issued to you. No additional fee is required. During summer breaks, please allow 6 weeks.

Graduate students or transfer students opting for a dietetic internship (either nationwide or at SJSU):

You must have your transcript evaluated at the beginning of your program.

Students pursuing a graduate degree in Nutritional Science along with the DPD program:

You may use the Declaration of Intent for all internship applications. However, when you have completed all the courses listed on the Declaration of Intent, you must provide additional transcripts to Dr. Wagle, indicating the completion of these courses with an official graduation date (month/date/year) and request the final Verification Statement be issued to you. If you have not completed the graduate classes, then an undergraduate transcript may be used to issue the Verification Statement. No additional fee is required. During summer breaks, please allow 6 weeks.

Graduate students must take into consideration the extra time it will take to complete the graduate coursework along with the DPD coursework.

Students pursuing a degree in Nutrition Science with a concentration in Dietetics for registration eligibility requirements for Dietetic Technician (DTR) - New Pathway III

At its April 2009 meeting the Commission on Dietetic Registration established a new registration eligibility pathway for dietetic technicians. Effective June 1, 2009, individuals who have completed both a baccalaureate degree and a Didactic Program in Dietetics (DPD) will be able to take the registration examination for dietetic technicians without meeting additional academic or supervised practice requirements. This decision is consistent with CDR's public protection mission in that it provides a credential for the numerous non-credentialed DPD graduates currently employed in dietetic technician positions. Once credentialed, these individuals will be required to comply with CDR recertification requirements, the Code of Ethics for the Profession of Dietetics and the Standards of Practice. CDR also believes that this alternative registration eligibility option will increase the availability and visibility of DTRs throughout the country ultimately enhancing the value of the DTR credential.

Effective June 1, 2009, the three pathways to establish eligibility to take the registration examination for dietetic technicians will be:

Original Pathway I
Completion of an Associate degree granted by a US regionally accredited college or university with the Accreditation Council for Education in Nutrition and Dietetics (ACEND) Accredited Dietetic Technician Program.

Original Pathway II
Completion of a Baccalaureate degree granted by a US regionally accredited college/university, or foreign equivalent, and completion of a Accreditation Council for Education in Nutrition and Dietetics (ACEND) Didactic Program in Dietetics (DPD), and completion of a ACEND accredited Dietetic Technician supervised practice.

New Pathway III
Completion of a Baccalaureate degree granted by a US regionally accredited college/university, or foreign equivalent, and completion of an Accreditation Council for Education in Nutrition and Dietetics (ACEND) Didactic Program in Dietetics (DPD) or Coordinated Program in Dietetics (CP).

For security reasons, all candidates must be processed through the Credential Registration and Maintenance System (CRMS) for eligibility to take the examination by their DPD Program Director. All candidates must complete an application, available on CDR's Web site at:
DTRPathway3.pdf;


Didactic Program in Dietetics (DPD) Policies and Procedures

Declaration of Intent

  • The standardized initial document given as a contract with list of classes required for successful completion of the Didactic Program in Dietetics (DPD) Program.
  • Students may apply for Dietetic Internships in their last semester while completing the DPD courses and/or graduation with a Declaration of Intent.
  • Please note that all transcripts from non-SJSU institutions (community colleges, CSU’s, UC’s) need to be OFFICIAL. Only SJSU transcripts may be unofficial.
  • Undergraduate students must submit their documents for transcript evaluation and Declaration of Intent a year before graduation. E.g. The semester they are enrolled in NUFS 108A Nutrition and Metabolism.
  • Graduate students need to submit their documents for transcript evaluation and Declaration of Intent before they begin the program.

Verification Statement

  • A standardized document issued after successful completion of all listed DPD courses in the Declaration of Intent. Sample given.
  • An official transcript showing the grades received is required to issue the Verification Statement
  • Bachelor’s students will require an official transcript stating “Degree Conferred” to issue Verification Statement.
  • Master’s students may use their undergraduate transcripts if still completing graduate classes.
  • All students completing the SJSU DPD will be issued a Verification Statement.

The Verification Statement is the final form you will need for this evaluation. You will receive a total of 5 copies of this statement. One copy is used for each of the following:

·       to submit to the internship training site

·       for the RD exam

·       to apply for AND membership

·       for some state licensure /certificate (not required in California)

·       for yourself

SJSU Student Responsibilities

  • Students may do the support courses listed in the DPD course requirements advising sheet at Community Colleges as long as the classes articulate and are equivalent to courses offered at San Jose State University. These courses are all below 100 level and also include NUFS 8 Nutrition for Health Professions. Please refer to assist.org for more information on articulation.
  • All major requirements listed in the DPD advising sheet including Chem 132 Biochemistry and Chem 132 (L) Biochemistry Lab must be taken at San Jose State University (SJSU)
  • Students may not transfer more than two DPD major courses from other four year colleges to be eligible for the DPD Verification Statement from SJSU.
  • Please submit packet for transcript evaluation for DPD Declaration of Intent to DPD Director ideally a year before applying for DI. (eg. While enrolled in NUFS 108A Nutrition and Metabolism)
  • Students applying to external dietetic internship sites need to provide the DPD Director with the list of all sites and their ranking by Feb 11 or Sept 21.
  • Please be advised that SJSU Department of Nutrition, Food Science and Packaging requires prospective students to have a GPA of 3.0 or better for all support courses with no grade lower than “C” to be eligible for the DPD Program. Students lacking support courses are advised to consult the DPD course requirements for SJSU and complete Chem 1A, Chem 30B, Micro 20 and Bio 66 or equivalent prior to transcript evaluation.
  • SJSU Department of Nutrition, Food Science and Packaging program requires a 7-year recency from the date of transcript evaluation on all science based support courses and DPD courses. Students will be required to repeat courses older than 7 years.

Dietetic Internship Applicant Responsibilities 

All DI Applicants Must Complete a 2-step Process

  • Application Phase on Dietetic Internship Centralized Application System (DICAS)
  • Computer Matching Phase on D&D Digital

Application Phase:

  • Obtain current application materials from DI’s at least 6 months prior to the computer match in April and November
  • GRE’s may be needed
  • Request letters of recommendations from faculty/employers at least two months prior to application deadline
  • Obtain Declaration of Intent or Verification Statement from the DPD Director
  • Start the DI application on Dietetic Internship Centralized Application System (DICAS)
  • https://portal.dicas.org
  • You will also need to mail postmarked by the deadline date, a copy of the official transcript from each college and university you have attended to the following address:

            DICAS Transcript Department

            PO Box 9118

            Watertown, Massachusetts 02472

Remember:

  • Send DICAS request to faculty/employers from whom you are requesting letters of recommendation
  • Send DICAS request to DPD Director early ( 2nd week of January or 2nd week of Aug) to verify the Declaration of Intent or Verification Statement
  • The DPD Director will need your most recent transcript to verify you on DICAS

 

Computer Matching Phase

  • Applicants must register on the D&D Digital Web site, pay the $50.00 computer matching fee with a credit card and submit their prioritized list of selected dietetic internships online to D&D Digital before the designated deadline dates (Refer to Dates for the Computer Matching Process for each appointment period).
  • Applicants should call D&D Digital prior to the deadline if they do not receive an e-mail with login information.
  • Each Applicant must register for matching with D & D Digital to create / modify their prioritized list of DI Internships for matching.

            http://www.dnddigital.com/

Instructions for DPD Transcript Evaluation at SJSU

Instructions for DPD Transcript Evaluation for Foreign Students at SJSU

Instructions for Dietetic Technician (DT) Pathway

External Dietetic Internships

The external dietetic internship is a formalized post-baccalaureate educational program sponsored and usually administered by a hospital or medical school and accredited by the Accreditation Council for Education in Nutrition and Dietetics (ACEND) of the Academy of Nutrition and Dietetics (AND), 120 South Riverside Plaza, Suite 2000, Chicago, IL   60606-6995, (312) 899-4876. The internship programs are designed to provide individual and supervised experience in order to meet the qualifications for practice in dietetics as a Registered Dietitian. The Department of Nutrition and Food Science maintains a current file on external dietetic internship programs and provides advising and assistance to students who wish to apply. (The majority of external dietetic internships offered throughout the country average one year in duration.)

Internal Dietetic Internships

The Department offers a dietetic internship (DI). The SJSU DI is a seven-months - 1200 hours supervised experience for those students wishing to complete a field experience to qualify for the registration examination for dietitians administered by the Commission of Dietetics Registration (CDR) of the Academy of Nutrition and Dietetics (AND). The SJSU DI is accredited by the Accreditation Council for Education in Nutrition and Dietetics (ACEND) of the Academy of Nutrition and Dietetics (AND), 120 South Riverside Plaza, Suite 2000, Chicago, IL   60606-6995, (312) 899-4876 (web address: http://www.eatright.org). The SJUS DI placement sites are located in the greater San Francisco Bay Area. For application requirements and additional information on the SJSU Dietetic Internship please go to the NuFS & Pkg home page athttp://www.sjsu.edu/nufspkg/ and the online DI Brochure at http://www.sjsu.edu/nufspkg/docs/DPD.DI.Brochure.11152015.pdf.

Advisement and Program Planning

Planning of Student Programs

The Department of Nutrition, Food Science and Packaging at SJSU offers an outline of curricula that should be followed by students each semester. In addition, students should consult an advisor in the Department of Nutrition, Food Science and Packaging when planning their programs of study and selecting courses. In order to help students choose their program of study, an advising day is held each semester and summer. New students should have their programs approved by departmental advisors during orientation before registration. Major and minor requirements are approved by the student’s advisor and the chair of the department. Information on advisors and advising day dates are available from the Department of Nutrition, Food Science and Packaging office (408) 924-3100. More information can be found at http://www.sjsu.edu/nufspkg/forms/index.html

Change of Objective 

Students wishing to change their major to Nutritional Science must obtain a Change of Major Form from the department in which they are currently majoring or from Undergraduate Studies office. The form requires the signature of the Chair of the Department of Nutrition, Food Science and Packaging. The completed form needs to be returned to the Office of Admissions and Records. The change of objective is not official until the completed form is on file. The Nutrition, Food Science and Packaging Department would appreciate it if the incoming student would ask for their file when leaving their old major and bring it to the NuFS department in order to assure continuity of the student’s records.

Assessment of Student Learning

Assessment of prior learning and credit toward program (DPD) requirements are decided based on curriculum articulation agreements with other colleges/universities. If there are no articulation agreements then an analysis of the course description, prerequisites and number of semester or quarter units/credits is noted and a decision is made by the DPD Director. For international students, an international transcript evaluation by a creditable organization is required for the transcript evaluation involved in completing a Declaration of Intent form for the students.

All DPD courses are given a letter grade from A+ to F except for NUFS 192 Field Experience course where students receive a Credit/No Credit grade. The course catalog course descriptions indicate prerequisite requirements and often times a minimum grade of a “C” is required before one can progress to the next course in the sequence. For example, in order to progress to enrolling in NuFS 108A Nutrition and Metabolism the student must complete the prerequisites of NuFS 106A Human Nutrition in the Life Span with a minimum “C” grade, Chem 132 Biochemistry with a “C” grade, as well as the junior writing course for health professions majors HPrf 100W and Biol 66 Physiology. If the student doesn’t achieve the minimum “C” grades in NuFS 106A and Chem 132 they can retake the courses to improve their grade or be counseled to change majors and leave the dietetics concentration to pursue another curriculum offered within the department (eg. specialized areas in Nutrition Education, Food Management, Environmental Food and Environmental Food and Health Specialist, or the Packaging concentration; all of which do not require biochemistry; or less likely the specialized area in sports nutrition and nutrition science or the concentration in food science which do require biochemistry as part of the curriculum, but don’t specify a minimum “C” grade to continue the sequence of courses in the major). Please see appendix I. for DPD Advisement sheet, course listings and suggested 4-year plan for completion of DPD program.

Retention and Remediation

Advisement is provided by the DPD Director as well as graduate student peer advisors and other full time faculty in the department. Office hours are posted by the Department Office door and those of the graduate student peer advisors are also posted on the website. Student learning assessment is continuously reviewed and those students not reaching the expected benchmarks are counseled, offered remediation and advised regarding the most appropriate course for them.

Non-Discrimination and Equal Opportunity Student recruitment and admissions to the Didactic Program in Dietetics (DPD) follow San Jose State University (SJSU) and California State University (CSU) policies, procedures and practices which comply with state and federal laws and regulations ensuring nondiscrimination and equal opportunity. See SJSU catalog for non-discrimination policy and explanation of due process. There are no separate application forms for dietetics from the online university application. Since the University is recently considered impacted, the admission criteria are very high: for transfer students 3.50 GPA. Change of major to Dietetics once admitted to SJSU requires a minimum GPA of 2.5 and completion of Chem1A with a grade of “C” or better and the best students are selected based on the target number of majors assigned. Rules are in place to limit a student’s ability to change majors once they have completed 90 units (out of 120 units total for the dietetics concentration). At 90 units the student is required to file paperwork toward graduation progress.

Disciplinary and Termination Procedures

Disciplinary/termination procedures are covered in the university catalog. Faculty members are obligated to report all instances of academic misconduct to the Office of Student Conduct and Ethical Development. The university handles notification of probation and disqualification for students falling below a 2.0/4.0 Grade Point Average (GPA). Students who wish to be reinstated need to show that they can achieve “B” grade work in relevant courses that have been identified as pertinent to their major.

Web links:

University Catalog: http://info.sjsu.edu/home/catalog.html

University Admission Information: http://info.sjsu.edu/home/admission.html

SJSU Articulation: http://info.sjsu.edu/home/artic.html

SJSU Policies and Procedures, Class Schedule, Final Exam Schedule: http://info.sjsu.edu/home/schedules.html

Department of Nutrition, Food Science and Packaging information: http://www.sjsu.edu/nufspkg/

Complaints about the Didactic Program in Dietetics (DPD)

Date issued: July 31, 2012

Policy

The DPD program at San Jose State University strives to uphold the ACEND accreditation standards. In the event that a student believes that there has been a violation of the ACEND accreditation standards, he or she should follow the procedure below.

Procedure

Students who believe there has been a violation of the ACEND accreditation standards should follow these steps:

  1. The student should first make an appointment with the DPD director, Ashwini Wagle, MS, RD to speak with her in person or by phone. In the event an appointment cannot be made in person or by phone, then another medium may be used as agreed upon between the student and the DPD director.
  2. If a resolution cannot be made with the DPD director, or if on a rare occasion the student is not comfortable speaking with the DPD director in person, the student may request that the department chair be present to act as a mediator.
  3. If no resolution is reached after steps 1 through 2, the student may initiate a final request to the Accreditation Council of Education in Nutrition and Dietetics (ACEND) directly. Students should follow the procedures outlined in Appendix F.

Grievance Policy and Procedure (DPD)

Policy

On occasion a student enrolled in the Didactic Program in Dietetics (DPD) may view their treatment by a faculty and/or staff member as unjust or unfair. The following procedures offer guidance to the student for presenting their grievances, which will be filed.

Procedure

Students who have concerns about problems that arise in the classroom, instructor behavior or capricious grading practices should follow the basic steps below as well as read the University Policy for guidance on addressing these concerns.

  1. The student should first make an appointment with the instructor of the course to speak with him/her in person, by phone, or another medium that is mutually agreed upon between the student and the instructor.
  2. If a resolution cannot be made, or if on a rare occasion the student is not comfortable speaking with the instructor in person, the student may request that the DPD Director be present to act as a mediator. If the instructor is the DPD Director, the student should follow step #3.
  3. If a resolution cannot be made with the presence of the DPD Director, the student may request that the person acting as department chair be present to act as a mediator.
  4. If no resolution is reached after steps 1 through 3, the student may initiate a final request to the college Dean to whom the instructor reports by filling out the appropriate documents for the situation.

Students are advised to read the University Policy and to read the additional details provided in the manual to ensure they fully understand the procedure prior to addressing their concerns. These policies are available on the Faculty Senate website under the Undergraduate Programs tab. See policies: S97-8 Student Fairness Committee; Grades and Grade Appeals: Student Grievances; Student Rights at http://www.sjsu.edu/senate/S97-8.pdf

Students who feel they have been discriminated against should see the University Undergraduate Program Handbook for the procedure to follow to file a complaint. This information is available at http://www.sjsu.edu/hr/students/students_harassment_complaints/

Students who feel the Didactic Program in Dietetics has violated the guidelines set by the Accreditation Council for Education in Nutrition and Dietetics (ACEND) should read the Complaints about the Didactic Program in Dietetics policy and procedures in this handbook.

ACEND Procedure for Filing a Complaint against Accredited Programs

The Accreditation Council for Education in Nutrition and Dietetics (ACEND) has established a process for reviewing complaints against accredited programs in order to fulfill its public responsibility for assuring the quality and integrity of the educational programs that it accredits.

Any individual, for example, student, faculty, dietetics practitioner and/or member of the public may submit a complaint against any accredited or approved program to ACEND. However, the ACEND board does not intervene on behalf of individuals or act as a court of appeal for individuals in matters of admissions, appointment, promotion or dismissal of faculty or students. It acts only upon a signed allegation that the program may not be in compliance with the accreditation standards or policies. The complaint must be signed by the complainant. Anonymous complaints are not considered. Where a complainant has threatened or filed legal action against the institution involved, ACEND will hold complaints in abeyance pending resolution of the legal issues and the complainant is so advised.

  1. ACEND staff forwards all written complaints to the ACEND chair within three weeks of receipt of the complaint.
  2. If the ACEND chair determines that the complaint does not relate to the accreditation standards or policies, the complainant is notified in writing within two weeks of the Chair's review that no further action will be taken.
  1. If the ACEND chair determines that the complaint may relate to the accreditation standards or policies, the complaint is acknowledged in writing within two weeks of the chair's review and the complainant is provided a copy of the process for handling the complaint.
  2. At the same time as the complainant is notified, the complaint is forwarded to the program by express mail second day delivery for tracking purposes. The administrative officers of the institution or organization sponsoring the program, currently on file with ACEND, receive copies of the correspondence by first class mail. At the request of the complainant, the name of the complainant is "blocked out" within the body of the written complaint that is sent to the program.
  3. The ACEND chair requests the program to conduct a preliminary investigation and submit a report addressing the relevant accreditation standards or policies postmarked no more than 30 calendar days from receipt of the notification, as documented by the record of second day delivery.
  4. The ACEND chair may also request further information or materials relating to the complaint from the complainant, the institution or other sources.
  1. The ACEND chair appoints a review committee to consider the complaint, along with all relevant information. The review committee recommends appropriate action to the ACEND board at its next scheduled meeting.
  1. In determining the appropriate action, the ACEND board considers the complaint, materials relating to the complaint, the review committee's recommendation, if any, and additional evidence provided by the program, if any.
  2. The ACEND board or the ACEND chair may determine that legal counsel is needed to address the complaint. Staff works with the ACEND board and legal counsel to identify a plan to address the complaint.
  3. If the complaint is determined to be unsubstantiated or not related to the accreditationstandards or policies, no action is taken.
  1. If the complaint is substantiated and indicates that the program may not be in compliance with the accreditation standards or policies, appropriate action is taken, which may include, but is not limited to, scheduling an on-site visit of the program. If the complaint is substantiated and the ACEND board determines that the program is not in compliance with the accreditation standards or policies, the ACEND board may place the program on probation or withdraw accreditation or approval.
  1. The program director and administration of the sponsoring institution are notified of the ACEND board's decision and action in writing within two weeks of the decision. The complainant is notified of the final decision and action when the reconsideration and appeals process expires.
  1. The program has the right to request the ACEND board to reconsider a decision to place the program on probation or to withdraw accreditation or approval.

Insurance and Liability

The university catalog covers withdrawals and refund of tuition and fees policy, scheduling and program calendar, including vacations and holidays, protection of privacy of student information, access to personal files, and access to student support services such as the health center, counseling, financial aid, the disability resource center, and the writing center. The state of California is self-insured and therefore students are not required to take a separate insurance for professional liability and also for travel purposes of field trips, and other assigned areas.