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We inspect the outside condition of boxes upon arrival. If the damage is visible from the outside of the parcel, Shipping & Receiving will take digital pictures of the damage and refuse delivery. We will notify both Purchasing and the campus department.

However, there is sometimes concealed damage. If you discover concealed damage, report it immediately.

It's important to open and inspect parcels immediately. If your shipment is damaged or defective, there may be a limited time that the vendor will accept a return or exchange.

For more information, see Returns.