RMA stands for Returned Materials (or merchandise) Authorization. It is an alphanumeric identifier used by vendors that indicates a customer has been authorized by a company representative to return a product for repair or refund.
An RMA is similar to a tracking number in that it identifies a transaction, and both parties can get information on the progress of the transaction by using the RMA. It is not uncommon for a company to refuse a returned item if it is not accompanied by an RMA.
For additional information, see Returns.
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