Inbound Parcels (Receiving)

• My shipment is damaged. What do I do?
• I received an item I didn't order. What do I do?
• I placed an order. When can I expect my shipment?
• How do I track my packages?
• Can I receive personal items through SJSU Shipping & Receiving?
• I don't have room in my area. Can I store large orders or equipment in the Shipping & Receiving warehouse?

Outbound Parcels (Shipping)

• What is your cut-off time for outgoing shipments?
• It's already past the cut-off time for outgoing shipments. Where can I go to drop off my items?
• I need to return a shipment back to the vendor. How do I do this?
• What is an RMA number and how do I get one?
• I need to ship an item that is too heavy for me to transport. How can I get it to your location?
• What are your shipping methods?
• Which shipping carrier is best to use?
• Who pays for re-shipping costs on an exchange or return?
• Do you guarantee overnight delivery?
• What if the carrier loses my package?
• For how much should I insure my package?
• Do you supply packing materials and boxes for shipments?
• I have an empty toner cartridge. What do I do with it?
• How long does ground shipping usually take?

Did you know?

Procurement &
Support Services

Staff Directory
Contact Us

Accounts Payable

One Washington Square
San Jose, CA 95192-0041
408-924-1558

Mail Services

One Washington Square
San Jose, CA 95192-0001
408-924-1599

Purchasing

One Washington Square
San Jose, CA 95192-0047
408-924-1558

Shipping & Receiving

129 South 10th Street
San Jose, CA 95192-0048
408-924-1590

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