San Jose State University : Procurement and Support Services
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Procurement and Support Services
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Shipping/Receiving
: Frequently Asked Questions (FAQs)
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Shipping & Receiving Frequently Asked Questions (FAQs)
Inbound Parcels (Receiving)
My shipment is damaged. What do I do?
I received an item I didn't order. What do I do?
I placed an order. When can I expect my shipment?
How do I track my packages?
Can I receive personal items through SJSU Shipping & Receiving?
I don't have room in my area. Can I store large orders or equipment in the Shipping & Receiving warehouse?
Outbound Parcels (Shipping)
What is your cut-off time for outgoing shipments?
It's already past the cut-off time for outgoing shipments. Where can I go to drop off my items?
I need to return a shipment back to the vendor. How do I do this?
What is an RMA number and how do I get one?
I need to ship an item that is too heavy for me to transport. How can I get it to your location?
What are your shipping methods?
Which shipping carrier is best to use?
Who pays for re-shipping costs on an exchange or return?
Do you guarantee overnight delivery?
What if the carrier loses my package?
For how much should I insure my package?
Do you supply packing materials and boxes for shipments?
I have an empty toner cartridge. What do I do with it?
How long does ground shipping usually take?
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