Breadcrumb Navigation

print  email

Publications & Presentations

• American Library Association . "Guide to Reference ." Electronic Database. Chicago: American Library Association, (2008).

  Abstract: 2008- to date. Member of the Editorial Board for Guide to Reference. Currently responsible for a major division, General Reference Works. Originally co-edited this Division with Charlotte Ford.

• Whitlatch, Jo Bell. "Asia - History and Area Studies ," Guide to Reference. Electronic Database. (2008).

  Abstract: 2008- to date

• Whitlatch, Jo Bell. "Evaluating Reference Services: A Practical Guide ." Book. Chicago: American Library Association, (2000).
• Whitlatch, Jo Bell (Ed.). "Library Users and Reference Services ." Book. NY: Haworth, (1995).
• Bakke, Celia; and Whitlatch, Jo Bell (Eds.). "Training of Technical Services Staff in the Automated Environment ," SPEC Kit 171. Book. Washington, D.C.: Association of Research Libraries, (1991).
• Whitlatch, Jo Bell. "The Role of the Academic Reference Librarian ." Book. New York : Greenwood Press, (1990).
• Tarr, Susan; and Whitlatch, Jo Bell (Eds.). "Staff Development in Libraries: A Bibliography ." Book. Chicago: Library Administration and Management Association, (1984).

  Abstract: Contributed several chapters and edited the entire volume with Susan Tarr

• Chen, Simon: and Whitlatch, Jo Bell (Eds.). "East Asian Language Works in San Jose State University Library ." Book. San Jose, CA: San Jose State University, (1975).
• Gilbert, Lauren Miranda; Liu, Mengxiong; Matoush, Toby; and Whitlatch, Jo Bell. "Assessing digital reference and online instructional services in an integrated public/university library ," The Reference Librarian 95/96, 149-172. Article. (2006).
• Whitlatch, Jo Bell. " Professional competencies for reference and user services librarians ," Reference & User Services Quarterly 42 (4), 290-295. Article. (2003).
• Whitlatch, Jo Bell. "Reference futures: Outsourcing, the Web, or knowledge counseling ," Reference Services Review 31 (1), 26-30. Article. (2003).
• Whitlatch, Jo Bell. "Evaluating reference services in an electronic age ," Library Trends 50 (2), 207-217. Article. (2001).
• Whitlatch, Jo Bell. "Customer service: Implications for reference practice ," The Reference Librarian 49/50, 5-24. Article. (1995).
• Thorne, Rosemary; and Whitlatch, Jo Bell. "Patron online catalog success ," College & Research Libraries 55(6), 479-497. Article. (1994).
• Whitlatch, Jo Bell. "Getting close to the customer ," The Journal of Academic Librarianship 18(5), 281-282. Article. (1992).
• Whitlatch, Jo Bell. "Reference services: Research methodologies for assessment and accountability ," The Reference Librarian 38, 9-19. Article. (1992).
• Whitlatch, Jo Bell. "Research topics from the program - Unanswered questions: Gaps in research on reference effectiveness ," RQ 31(3), 333-337. Article. (1992).
• Belanger, Sandra; McDermand, Robert; and Whitlatch, Jo Bell. "Managing business periodical collections ," Collection Management 14(1/2), 99-131. Article. (1991).
• Whitlatch, Jo Bell. "Automation and job satisfaction among reference librarians ," Computers in Libraries 11(8), 32-34. Article. (1991).
• Whitlatch, Jo Bell. "Reference service effectiveness ," RQ 30(2), 205-220. Article. (1990).
• Whitlatch, Jo Bell. "Unobtrusive studies and the quality of academic library services ," College & Research Libraries 50(2), 181-194. Article. (1989).
• Reynolds, Judy; and Whitlatch, Jo Bell. "Academic library services: The literature of innovation ," College & Research Libraries 46(5), 402-417. Article. (1985).
• Whitlatch, Jo Bell. "Library use patterns among full- and part-time faculty and students ," College & Research Libraries 44(2), 141-152. Article. (1983).
• Kieffer, Karen; and Whitlatch, Jo Bell. "Service at San Jose State University: Survey of document availability ," The Journal of Academic Librarianship 4(4), 196-199. Article. (1978).
• Reynolds, Judy; and Whitlatch, Jo Bell. "Experiences with faculty status in academic libraries ," California Librarian 37, 32-35. Article. (1976).
• Whitlatch, Jo Bell. "Eyewitness reports of politics in the People's Republic of China: A bibliographic essay ," Bibliographic Information Center Bulletin 3, 2. Article. (1973).
• Whitlatch, Jo Bell. "Evaluation of reference services in R.E. Bopp & L.C. Smith (Eds.) ," Reference and Information Services: An Introduction. 4th Edition. Chapter in Edited Work. Santa Barbara, CA: Libraries Unlimited, (2011). pp.303-321.
• Whitlatch, Jo Bell. "Policies for digital reference in R.D. Lankes, S. Nicholson & A. Goodrum (Eds.) ," The Digital Reference Research Agenda. Chapter in Edited Work. Chicago: American Library Association, (2003). pp.84-102.
• Whitlatch, Jo Bell. "Question classification ," The Reference Assessment Manual. Chapter in Edited Work. Ann Arbor, MI: Pierian, (1995). pp.42-46.

  Abstract: The Reference Assessment Manual was compiled and edited by the Evaluation of Reference and Adult Services Committee, Management and Operation of Public Services Section, Reference and Adult Services Division of the American Library Association. Jo Bell Whitlatch, who served as the 1991/92 Committee Chair, edited the Manual (p. vi.)

• Whitlatch, Jo Bell. "Reference librarian knowledge and search strategy ," The Reference Assessment Manual. Chapter in Edited Work. Ann Arbor, MI: Pierian, (1995). pp.82-85.

  Abstract: The Reference Assessment Manual was compiled and edited by the Evaluation of Reference and Adult Services Committee, Management and Operation of the Public Services Section, Reference and Adult Services Division of the American Library Association. Jo Bell Whitlatch, who served as the 1991/92 Committee Chair, edited the Manual (p. vi.).

• Whitlatch, Jo Bell. "Access Services in M.J. Lynch & A. Young (Eds.) ," Academic Libraries: Research Perspectives. Chapter in Edited Work. Chicago: American Library Association, (1990). pp.67-105.
• Murfin, Marjorie E.; and Whitlatch, Jo Bell (Eds.). "Research in Reference Effectiveness: Proceedings of a Preconference Sponsored by the Research and Statistics Committee, Management and Operation of Public Services Section, Reference and Adult Services Division, American Library Association ." Conference Proceedings. Chicago: American Library Association, (1992).
• Bakke, Celia; Reynolds, Judy; & Whitlatch, Jo Bell (Eds.). "Management and Staff Development: CARL Workshop Proceedings ." Conference Proceedings. Chicago: Association of College and Research Libraries, (1982).
• Whitlatch, Jo Bell. "From the President of RUSA 1998-1999 (column): Enhancing the quality of reference services for the 21st Century, parts 1-4 ," Reference & User Services Quarterly 38(1-4), 15-16, 131-132, 233-234, 339-340. Journal Column. (1999).
• Whitlatch, Jo Bell (Ed.). "Government Documents Column Editor, 1976-1979 ," RQ. Journal Column. (1979).

  Abstract: Authored many individual columns in the quarterly journal and edited other columns written by librarians who were invited to write columns on topics of interest to RQ readers

• Whitlatch, Jo Bell. "Government publications: Government information ," RQ 18(4), 391-397. Journal Column. (1979).
• Whitlatch, Jo Bell. "Government publications: Human Rights ," RQ 18(3), 290-295. Journal Column. (1979).
• Whitlatch, Jo Bell. "Government publications: Extraterrestrial intelligence ," RQ 17(4), 345-347. Journal Column. (1978).
• Whitlatch, Jo Bell. "Government publications - resources on drug information ," RQ 17(2), 171-177. Journal Column. (1977).
• Whitlatch, Jo Bell. "Government publications: Asian Americans in federal and state government publications ," RQ 17(1), 51-57. Journal Column. (1977).
• Whitlatch, Jo Bell. "Government publications: United States government publications in area studies - East Asia ," RQ 16(4), 316-329. Journal Column. (1977).
• Whitlatch, Jo Bell. "Government publications: Health effects of environmental pollutants ," RQ 16(3), 243-245. Journal Column. (1976).
• Whitlatch, Jo Bell. "Government publications: Women and work ," RQ 16(2), 168-174. Journal Column. (1976).
• Whitlatch, Jo Bell. "Government publications ," RQ 16(1), 70-74. Journal Column. (1976).
• Whitlatch, Jo Bell. "Serving the difficult customer ," The Journal of Academic Librarianship 21, 212-213. Book Review. (1995).
• Whitlatch, Jo Bell. "Encyclopedia of Asian History ," RQ 27(4), 573. Book Review. (1988).
• Whitlatch, Jo Bell. "United States Japan Foreign Trade ," RQ 27(4), 579. Book Review. (1988).
• Whitlatch, Jo Bell. "Companion to Chinese History ," RQ 27(2), 274. Book Review. (1987).
• Whitlatch, Jo Bell. "Administrator stereotypes ," Library Journal 120(18), 8. Miscellaneous Publications. (1995).
• Whitlatch, Jo Bell. "Reference data requested ," Library Journal 115(8), 10. Miscellaneous Publications. (1990).
• Whitlatch, Jo Bell. "San Jose State University Library Services: Results of the Spring 1980 Faculty and Student User Surveys ," ERIC Document Reproduction Service No. ED 206 279. Miscellaneous Publications. San Jose, CA: San Jose State University, (1981).
• Whitlatch, Jo Bell. "Staff Development Column contributions, 1980-1981 ," LAMA Newsletter. Miscellaneous Publications. (1981).

  Abstract: Contributed to a staff development column, regularly appearing in this quarterly publication

• Reynolds, Judy; and Whitlatch, Jo Bell. "Salary Equity ." Miscellaneous Publications. San Jose, CA: San Jose State University Library, (1979).
• Whitlatch, Jo Bell. "Use of newspapers on microfilm ," College & Research Libraries 40(5), 461-462. Miscellaneous Publications. (1979).