Publications & Presentations

Whitlatch, Jo Bell

Publications & Presentations

  • American Library Association . "Guide to Reference" American Library Association. Electronic Database. Chicago: American Library Association, (2008).

    Abstract: 2008- to date. Member of the Editorial Board for Guide to Reference. Currently responsible for a major division, General Reference Works. Originally co-edited this Division with Charlotte Ford.

  • Whitlatch, Jo Bell. "Asia - History and Area Studies" Electronic Database. (2008).

    Abstract: 2008- to date

  • Whitlatch, Jo Bell. "Evaluating Reference Services: A Practical Guide" American Library Association. Book. Chicago: American Library Association, (2000).
  • Whitlatch, Jo Bell (Ed.). "Library Users and Reference Services" Haworth. Book. NY: Haworth, (1995).
  • Bakke, Celia; and Whitlatch, Jo Bell (Eds.). "Training of Technical Services Staff in the Automated Environment" Association of Research Libraries. Book. Washington, D.C.: Association of Research Libraries, (1991).
  • Whitlatch, Jo Bell. "The Role of the Academic Reference Librarian" Greenwood Press. Book. New York : Greenwood Press, (1990).
  • Tarr, Susan; and Whitlatch, Jo Bell (Eds.). "Staff Development in Libraries: A Bibliography" Library Administration and Management Association. Book. Chicago: Library Administration and Management Association, (1984).

    Abstract: Contributed several chapters and edited the entire volume with Susan Tarr

  • Chen, Simon: and Whitlatch, Jo Bell (Eds.). "East Asian Language Works in San Jose State University Library" San Jose State University. Book. San Jose, CA: San Jose State University, (1975).
  • Gilbert, Lauren Miranda; Liu, Mengxiong; Matoush, Toby; and Whitlatch, Jo Bell. "Assessing digital reference and online instructional services in an integrated public/university library" Article. (2006).
  • Whitlatch, Jo Bell. " Professional competencies for reference and user services librarians" Article. (2003).
  • Whitlatch, Jo Bell. "Reference futures: Outsourcing, the Web, or knowledge counseling" Article. (2003).
  • Whitlatch, Jo Bell. "Evaluating reference services in an electronic age" Article. (2001).
  • Whitlatch, Jo Bell. "Customer service: Implications for reference practice" Article. (1995).
  • Thorne, Rosemary; and Whitlatch, Jo Bell. "Patron online catalog success" Article. (1994).
  • Whitlatch, Jo Bell. "Getting close to the customer" Article. (1992).
  • Whitlatch, Jo Bell. "Reference services: Research methodologies for assessment and accountability" Article. (1992).
  • Whitlatch, Jo Bell. "Research topics from the program - Unanswered questions: Gaps in research on reference effectiveness" Article. (1992).
  • Belanger, Sandra; McDermand, Robert; and Whitlatch, Jo Bell. "Managing business periodical collections" Article. (1991).
  • Whitlatch, Jo Bell. "Automation and job satisfaction among reference librarians" Article. (1991).
  • Whitlatch, Jo Bell. "Reference service effectiveness" Article. (1990).
  • Whitlatch, Jo Bell. "Unobtrusive studies and the quality of academic library services" Article. (1989).
  • Reynolds, Judy; and Whitlatch, Jo Bell. "Academic library services: The literature of innovation" Article. (1985).
  • Whitlatch, Jo Bell. "Library use patterns among full- and part-time faculty and students" Article. (1983).
  • Kieffer, Karen; and Whitlatch, Jo Bell. "Service at San Jose State University: Survey of document availability" Article. (1978).
  • Reynolds, Judy; and Whitlatch, Jo Bell. "Experiences with faculty status in academic libraries" Article. (1976).
  • Whitlatch, Jo Bell. "Eyewitness reports of politics in the People's Republic of China: A bibliographic essay" Article. (1973).
  • Whitlatch, Jo Bell. "Evaluation of reference services in R.E. Bopp & L.C. Smith (Eds.) " Libraries Unlimited. Chapter in Edited Work. Santa Barbara, CA: Libraries Unlimited, (2011). pp.303-321.
  • Whitlatch, Jo Bell. "Policies for digital reference in R.D. Lankes, S. Nicholson & A. Goodrum (Eds.)" American Library Association. Chapter in Edited Work. Chicago: American Library Association, (2003). pp.84-102.
  • Whitlatch, Jo Bell. "Question classification" Pierian. Chapter in Edited Work. Ann Arbor, MI: Pierian, (1995). pp.42-46.

    Abstract: The Reference Assessment Manual was compiled and edited by the Evaluation of Reference and Adult Services Committee, Management and Operation of Public Services Section, Reference and Adult Services Division of the American Library Association. Jo Bell Whitlatch, who served as the 1991/92 Committee Chair, edited the Manual (p. vi.)

  • Whitlatch, Jo Bell. "Reference librarian knowledge and search strategy" Pierian. Chapter in Edited Work. Ann Arbor, MI: Pierian, (1995). pp.82-85.

    Abstract: The Reference Assessment Manual was compiled and edited by the Evaluation of Reference and Adult Services Committee, Management and Operation of the Public Services Section, Reference and Adult Services Division of the American Library Association. Jo Bell Whitlatch, who served as the 1991/92 Committee Chair, edited the Manual (p. vi.).

  • Whitlatch, Jo Bell. "Access Services in M.J. Lynch & A. Young (Eds.)" American Library Association. Chapter in Edited Work. Chicago: American Library Association, (1990). pp.67-105.
  • Murfin, Marjorie E.; and Whitlatch, Jo Bell (Eds.). "Research in Reference Effectiveness: Proceedings of a Preconference Sponsored by the Research and Statistics Committee, Management and Operation of Public Services Section, Reference and Adult Services Division, American Library Association" American Library Association. Conference Proceedings. Chicago: American Library Association, (1992).
  • Bakke, Celia; Reynolds, Judy; & Whitlatch, Jo Bell (Eds.). "Management and Staff Development: CARL Workshop Proceedings" Association of College and Research Libraries. Conference Proceedings. Chicago: Association of College and Research Libraries, (1982).
  • Reynolds, Judy, and Whitlatch, Jo Bell.. "Salary Equity" Conference Paper. University of Santa Clara, Santa Clara, CA: (March 1981).
  • Whitlatch, Jo Bell. "From the President of RUSA 1998-1999 (column): Enhancing the quality of reference services for the 21st Century, parts 1-4" Journal Column. (1999).
  • Whitlatch, Jo Bell (Ed.). "Government Documents Column Editor, 1976-1979" Journal Column. (1979).

    Abstract: Authored many individual columns in the quarterly journal and edited other columns written by librarians who were invited to write columns on topics of interest to RQ readers

  • Whitlatch, Jo Bell. "Government publications: Government information" Journal Column. (1979).
  • Whitlatch, Jo Bell. "Government publications: Human Rights" Journal Column. (1979).
  • Whitlatch, Jo Bell. "Government publications: Extraterrestrial intelligence" Journal Column. (1978).
  • Whitlatch, Jo Bell. "Government publications - resources on drug information" Journal Column. (1977).
  • Whitlatch, Jo Bell. "Government publications: Asian Americans in federal and state government publications" Journal Column. (1977).
  • Whitlatch, Jo Bell. "Government publications: United States government publications in area studies - East Asia" Journal Column. (1977).
  • Whitlatch, Jo Bell. "Government publications: Health effects of environmental pollutants" Journal Column. (1976).
  • Whitlatch, Jo Bell. "Government publications: Women and work" Journal Column. (1976).
  • Whitlatch, Jo Bell. "Government publications" Journal Column. (1976).
  • Whitlatch, Jo Bell. "Serving the difficult customer" Book Review. (1995).
  • Whitlatch, Jo Bell. "United States Japan Foreign Trade" Book Review. (1988).
  • Whitlatch, Jo Bell. "Encyclopedia of Asian History" Book Review. (1988).
  • Whitlatch, Jo Bell. "Companion to Chinese History" Book Review. (1987).
  • Whitlatch, Jo Bell. "Administrator stereotypes" Miscellaneous Publications. (1995).
  • Whitlatch, Jo Bell. "Reference data requested" Miscellaneous Publications. (1990).
  • Whitlatch, Jo Bell. "San Jose State University Library Services: Results of the Spring 1980 Faculty and Student User Surveys" San Jose State University. Miscellaneous Publications. San Jose, CA: San Jose State University, (1981).
  • Whitlatch, Jo Bell. "Staff Development Column contributions, 1980-1981" Miscellaneous Publications. (1981).

    Abstract: Contributed to a staff development column, regularly appearing in this quarterly publication

  • Reynolds, Judy; and Whitlatch, Jo Bell. "Salary Equity" San Jose State University Library. Miscellaneous Publications. San Jose, CA: San Jose State University Library, (1979).
  • Whitlatch, Jo Bell. "Use of newspapers on microfilm" Miscellaneous Publications. (1979).