Communications (Dispatch Center)
The Communications Unit (Dispatch Center) is responsible for maintaining around-the-clock effective and efficient communications between UPD, the public, police officers in the field and other agencies, by receiving, recording and dispatching general and emergency information quickly, calmly and accurately.
Dispatchers typically receive information and complaints form a wide range of electronic communications equipment, i.e., radio transceivers, video display terminals, telephones and alarm enunciators. Dispatchers also take information first-hand over the counter from citizens. The dispatcher position requires individuals be able to identify locations where assistance is needed, make rapid determinations as to the availability and proximity of the nearest emergency personnel and equipment, and then dispatch and coordinate any communications, as necessary. Dispatchers must maintain complaint, arrest, radio and general activities logs with the assistance of a microcomputer network terminal.
Dispatchers are also assigned duties involving the compilation of statistics, the processing of citations, and must perform other communications, clerical and records duties, as assigned.
Police Dispatchers must be able to deal courteously and efficiently with SJSU personnel, other law enforcement agencies, and the general public in relaying information essential to the safe and proper functioning of SJSU. Dispatchers are frequently the first point of contact for the public when seeking assistance from UPD. This unit also provides contract dispatching services for the Foothill/De Anza Community College District Police Department.