Notes for Online Orders


 

E-transtript/ PDF option

Processing time:

  • E-transtript/ PDF option: Once it's processed by the system, these orders are checked multiple times during the normal business day and released within about 4-6 business hours(Order received after 3pm may be processed the next business day). Please note: This option is mostly available to students who have attended SJSU after 1991. If you attended prior to 1991 this option is not available.

Transcript Fees:

  • San Jose State University does not charge a fee for transcripts. However, a service charge of $2.25 per transcript will be assessed by Credentials, Inc. for online orders.

 

Mail option

Processing time:

  • Our standard processing time is 2-3 business days. Transcripts are delivered by U.S. Postal Service, first class mail. Federal Express delivery option is available for an extra fee. Please note that choosing the Federal Express option only impacts the mail time. Processing time is still standard 2-3 business days.

Transcript Fees:

  • San Jose State University does not charge a fee for transcripts. However, a service charge of $2.25 per transcript will be assessed by Credentials, Inc. for online orders.

  

Special instructions:

When requesting transcripts you have the option under Special Instructions to indicate when you would like your transcripts to be sent.  See below for descriptions.

  • Send NOW: Choose this option and your transcript will be processed immediately.      Exception: Once grades begin to post, we may hold your transcript until all grades are posted and/ or academic standing is updated.
  • Send after GRADES are posted: Choose this option and indicate the semester and year that is pending grades. We will process your request once the grades have been posted for that term. Please be sure to be as specific as possible, as errors will require a new request and fee.
  • Send after DEGREE is posted: Choose this option and indicate whether you want us to hold for your Bachelor’s, Master’s or Doctorate degrees and the semester it will be completed. We will process your request once the degree has been posted.

  

How to check status of your order?

To check status of your online order through Credentials Inc., please have your order# ready and sign-in Self-ServicePlus. If you have any further questions regarding your order, you may contact Credentials Inc. Customer Service.


  

If you do not have access to the internet:

You are welcome to visit the Student Services Center(SSC) and use the lobby computers to submit transcripts request through Credentials, Inc. Student Services Center(SSC) is located on the first floor of 10th Street Garage, cross St. is San Fernando. SSC is opened Monday-Thursday, 8:15am-4:45pm, and Friday, 9:00am-4:30pm. SSC is closed on weekends and holidays.