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Expired PasswordsPasswords expire every 180 daysThis happens without warning so it is up to you to remember to change your password before it expires. If 180 days has passed before you change it your password will expire and you will be unable to log into any system requiring your SJSUOne account. If this happens you will need to reset your password. This can be done by Logging in to the SJSUOne Account Management system and using the Change My Password module. Problems Logging In?If when logging into SJSUOne Account Management you receive the message Your credentials are invalid, you may reset your password by clicking on the Lost Password link. You will need to correctly answer two of the Challenge Questions you had earlier saved, then will be allowed to enter a new password. May We Help You?If you are still unable to use your SJSUOne account, please visit the University Help Desk , Clark Hall, 1st Floor, phone (408)924-2377 who can assist with SJSUOne problem resolution. Be sure to bring your SJSU Tower ID card with you. |
Questions & Support SJSUOne Development |
