Chuck Darrah Coauthors New Book on the Anthropology of Service

Blomberg, Jeanette. & Darrah, Chuck (2015). An Anthropology of Service: Toward a Practice Approach to Designing Services. Synthesis Lectures on Human Centered Informatics, Morgan & Claypool Publishers.

Jeanette Blomberg and Darrah explore service worlds and argue for benefits of an anthropological approach to their design. Talk about services and service design imply something distinctively new, but the authors argue for parallels with how humans have engaged with each other and the material world over millennia. An Anthropology of Services draws attention to the conceptual and methodological messiness of service worlds while providing the reader with strategies for intervening in these worlds for human betterment.