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Shared Values Forums

December 2004 & February 2005, Loma Prieta Room


Two forums were co-sponsored by the Office of the President and the SJSU Academic Senate as part of our unfolding strategic planning efforts. One with faculty, staff, and administrators. The other with students. The task for each was to share values.

At the Faculty, Staff, Administrator forum two questions guided discussion:

The first question was answered by individuals while the second was the topic of small group discussion. For the first question individuals simply listed their 3 words on a sheet of paper which was collected at the end of the forum. For the 2nd question, groups first listed words/phrases in response to the second question, subsequently rated each item in the list, then finally described each value in a statement (more than a word or phrase) and provided examples of how the value might be demonstrated.

At the Student forum:

Students were asked to individually respond to the following question: What 3 core values are of greatest importance to you as a student at SJSU? Students were asked to first identify the value using a word or two (give it a title) and then in a sentence or two describe the value (provide it in a value statement). After the individual exercise, the students participated in a small group discussion to identify core values they wanted to see prevalent at the University.

 

Shared Values

SJSU engaged in a process to discover and articulate shared values that govern our everyday interactions as we work together to serve our mission. This discovery process involved several steps, including: reviewing existing policies (e.g., mission statement, campus climate policy, student rights and responsibilities policy, academic freedom and professional responsibility policy, etc.); and engaging in conversations with various constituencies. Forums were held (in December, 2004 with SJSU faculty, staff and administrators and in February, 2005 with students) to facilitate a conversation around strategic planning. A set of shared values emerged from these discussions.

 

 


Values Articulated Across Both Forums

Summary of Discussion - Students

Complete Set of Notes from Both Forums

3-word Descriptor Exercise - Faculty, Staff, Administrators

Individual Exercise - Students

 

 


 

Summary of Values From Students

Value Description Example(s) Suggested Changes/Comments
Excellence "We believe in maintaining high standards of excellence in teaching, learning and customer service. We value education. Our environment supports ongoing improvement and innovation in building knowledge. Pursue excellence. Not becoming a "degree mill". High standards in classroom. Consistent standards for RTP. Tenured full professors continuing to develop and contribute. Faculty are experts in their fields. Expert quality research. Alumni achievement. High intellectual standards for students, faculty and administrators. Professional development for faculty and staff. Knowledge-based competency. High standards for customer service. Assess our performance. External recognition and reputation for academic excellence. Need more resources and better information on where to find them; Ease of access - there is too much red tape and not enough people who are willing to help; Staff should treat students like the paying customers they are.
Need to get rid of teachers who aren't passionate about teaching.
Validated as critical, but too general of a description. Need accountability for not maintaining high standards.
Add to the description, "Our environment … building knowledge and delivering services to our students. We believe in being current in new developments in our respective fields."
We need to raise the bar. Make courses more challenging.
Quality education. SJSU degree respected in professions.
Improving students' choices of classes.
How faculty/staff/administration interact with students.
Success being goal oriented.
No regrets.
Education may be separate from Excellence. Education is a privilege. Respect the classroom. Respect educational privilege.
Quality of teaching increase with faculty empowerment.
Empower faculty to facilitate their classroom environment.
Admission standards should be higher.
Integrity We believe integrity is vital to our success. We are held accountable for our actions and expect honesty, truthfulness, fairness and trust from each other. Honesty in reporting travel expenses. Applying the same standards and policies to everyone. Avoiding appearance of favoritism. Following through on what you say. Demonstrating values by example/behavior. Not plagiarizing. Not cheating. Being ethical. Be willing to admit to a mistake and correct it. Being proud that students that graduate are competent/well-educated as we say that are. Taking pride in self and taking pride in SJSU. This value is extremely important.
Truthfulness, academic honesty. Integrity is ethical choice. Honesty is separate from ethical.
Lead by example was underscored several times.
We need to create an Honor Code that holds students and faculty accountable.
Integrate into all University functions and activities.
Academic integrity. Workshops/integrity workshops for students. Faculty discussion of what plagiarism is.
Ethics - No cheating. No plagiarism. You should pass or fail on your own accord. Don't cheat. Don't give other students answers.
Add honesty to title "Integrity & Honesty"
Emphasize honesty.
So many (students) cheat, not many punished.
Employers say SJSU students do not dress appropriately, etc.
The description of integrity should be better/expanded.
Respect & Caring We believe in respect and caring for all people. Our diverse community helps us understand, value, respect and celebrate our differences. We show respect by learning from each other and treating others the way we would like to be treated. Hiring faculty and staff to reflect the diversity of the student body. Seek opinions of others. Working together in teams and communicating well among each other. Multilingual signage and services. Funding for offerings that encourage diversity. Embrace diversity by being inclusive and outreach to others to engage in meaningful dialog and interactions. Agree to disagree respectfully. Being polite. Encourage interaction among ethnic groups. Demonstrating a global consciousness. Give support and encouragement to others. Important that caring was listed. Faculty who care make a difference in a student's life. Be genuine.
Student is the business of the university. Have respect for everybody.
Need to pull out diversity as a separate value.
Global consciousness.
Respect the property.
Privacy - add a special section for this.
Embrace it, teach each other.
More you experience, more it will help you in the future.
Don't do enough about diversity.
Interaction among ethnic groups is missing; we are self segregating and need a vehicle to interact more among groups.
Collaboration We believe that to do our best work, we must build strong collaborative relationships on and off campus. Our environment promotes collegiality, which includes trust, respect, multicultural understanding, compassion and humanity. Our commitment to community helps us understand that we are working for the best interest of all of us. Service to the community through students, research and outreach. Invite community input in planning. Model democratic living through shared governance. Forums at the university to inform of critical issues. Acknowledge there are different communities of intellectual discourse or discovery. Working efficiently as a team. Planning with broad representation of constituencies. Provide learning opportunities outside the classroom. Lots of opportunities to get involved in a variety of activities. Support student organizations. Compassion and humanity should be moved to caring and respect value.
Include something about learning opportunities outside the classroom (housing, student activities, etc.)
Change title from Collaboration to Community.
Re title to "Citizenship"
Add to example "Incorporate service learning into every major."
Contribute to the people who live close to SJSU. We are apart of the area. We need to make this a continuous commitment. Community/business/university collaboration.
This has nothing about working together. Who is this referring to?
Add to the definition "Faculty and staff should engage with students in and out of the classroom. Students affect and are affected by the environment in which they learn."
Emphasize collaboration of working with community. Students need to engage, otherwise too isolated.
Add more camaraderie to the examples.
Forums (like this one) are a good example of collaboration.

 

Additional Values

Value Definition/Description
Education Education is a value because it gives students the opportunity to progress to a better position in society. A quality experience is a key to the growth of a student.
Capable/competent professionals. Teachers need to be able to teach and apply the material, so that students can apply material. Teachers need to be creative, interesting. Need to bring practical out-of-classroom experience.
Improving faculty to student ratio.
Professionalism Adhere to high standards as a professional. Demonstrate excellent role model behavior.
  Professional classroom. Remember that we're here for education and become professionals.
Students involved and aware Students have a responsibility to be informed. Faculty and staff also need to become involved on campus. Involvement needs to happen on all levels.
Student organizations. Leave university better than you found it.
Student participation in out-of-classroom activities and not just athletic and sporting events. Need for faculty to be involved outside the classroom, and if not, be willing to share important out-of-classroom events. Accommodate all students, not just pushing campus housing and sporting events. All types of students, commuter, non-commuter, club/organizations, the student who just wants an education.
Affordability Help students decrease work hours by giving more scholarships and higher paying student jobs.
Excellence & student-centered Transfer students are ignored. Didn't feel welcomed. Make transfers be required to go to orientations. Takes too long to get paperwork from admissions/registrars. Do not return phone calls in a timely manner. It takes too long to input data for students to access in my SJSU.
  Chose SJSU because I had heard good things. Don't experience the campus as a commuter school. Continue to make campus life bigger and bigger. Students would like to see more happen on Fridays and Saturdays. Out of class experiences should be supported more.
Knowledge Maintain high standard to the degree. The school continues to have a strong reputation. Academic integrity important. Think little things add up to making this place better.
Self improvement health Improve bodies, minds, social life.
Social Ballroom dance club meets Friday nights. Support student organizations more.
Commitment Consistent with actions.
Perseverance Important - life will always throw stuff at you. Keep going for what you believe in.
Growth Everything should grow into something more than what you were before.
Excitement Develop a culture of overall excitement. I will take the initiative to get involved because I'm that way, but a lot of people have to be absorbed by the culture. If the culture isn't exciting, then students won't be.
Diversity Diversity is the heart of SJSU. Students learn from friends of different backgrounds. Diversity should be better reflected in faculty demographics. Grades and internship opportunities should be awarded on merit. Diversity in course offerings. People learn skills of how to work within diverse staff teams. Embedding in other values doesn't give enough meaning. Diversity is so important at SJSU. Needs to be explicitly stated, it's more implicit now. Need to see it, hear it, touch it. Some people won't get it unless it is articulated.
Creativity Let the University be a "birthplace of ideas".
Encourage students to think outside the box.
Pride Proud of the opportunity to be a student at SJSU.
We're just as good as any other school.
  Take pride in campus. Integrate self into school. Make your degree and experience meaningful. Take pride in being educated - learning for sake of learning.
  Know why you choose SJSU. Realize opportunities in Silicon Valley, and its so diverse.
Pride in yourself, in each other, in SJSU.
All tied to a quality education. If you feel it is quality, then you will have more pride.
When you are unable to get classes then students are cheated.
Don't do something that you are not proud of.
Academic Achievement Known for research in all colleges.
Leadership development Learning outside of class. Goal is to be a leader in the organization.
Respect for individuality Respect for individuality in religious beliefs, sexuality. Intolerance isn't appreciated.
Equality No one should be treated differently. No unfair treatment based on race.
Help one another Help new students, be helpful to one another. Give support and encouragement. Be kind Don't redirect to other departments. Find answers for students.
Learning Learn in and out of class. Being taught in class and apply to real world. Recognize learning in and out of classroom. Learn for individual growth - not just meeting criteria. Not just about getting a job. Need professors to articulate value of learning for learning.
Community Too much of commuter campus. Need to develop a stronger sense of community and belonging. Students need to see themselves as part of a larger whole.
Have fun Choose to be here - if not happy, don't come. Experience better if people want to be here. Enjoy the learning process. Better balance with work and play.
Proactive Get involved with the community.
Honesty Should be a separate value, not just a theme in each one.
Service learning Opportunity to take what you learn in classroom and take it to the community.
Social interaction, participation College is avenue for social growth. Get involved in things.

 



3-word Descriptor Exercise From Faculty, Staff, Administrator Forum

Prior to group discussion, individuals were asked to respond to the question "What 3 core values are of greatest importance to you professionally here at SJSU?". Below is as summary of the responses.

 

Word # of times observed
integrity 47
respect 35
excellence 26
diversity 25
quality 14
communication 14
collegiality 14
community 13
service 13
collaboration 13
honesty 13
access 12
student-centered 11
fairness 8
critical thinking 7
commitment 7
professional development 7
opportunity 6
learning 6
inclusive 6
innovation 6
competence 5
student success 5
openness 5
democracy 4
rigor 4
accountability 4
cooperation 4
creativity 4
ethics 4
knowledge 4
positive work climate 3
trust 3
scholarship 3
professionalism 3
partnership 3
responsive 3
high standards 3
civility 3

 

Items noted by 2: love of learning, teaching oriented, student learning, equity, academic freedom, education, transparency, individual growth, 21st century education, prioritizing, concern for others, lifelong learning, courage, open minded, adequate resources, access-quality, kindness,

Items observed once: contributing to broader society, benevolence, student welfare, common wealth, interdependence, planning, learning centered, oriented to world, dedication to learning, coordination, prep for next generation, community growth, friendly, contributing to community, supportive environment,productivity, flexibility, patience, ability to get things done, consistency, enterprising, spartan experience, loyalty, caring, perseverance, risk taking, practical - hands on, accept change, ethical behavior, community relations, functional faculty, cultural sensitivity, shared vision, going above and beyond, satisfaction, responsible budgeting, better utilizing technology, vibrant, upward mobility, temper academic ego, teamwork, resources - responsible use, information literacy, responsibility, image of institution, distance ed, action, good facilities & technology, improvement, connection to community, professional preparedness, understanding, responsible citizenship, student independence, courtesy, standards, prep students for careers, working strategically, relevancy, globalization, challenges, healthy environment, support, committed professionals, intellectual freedom, authenticity, academic quality, social responsibility, pragmatism, work-life balance, educating - future california, value added education, civic engagement, searching to do better, goodwill, support for standards/quality, liberal education, reflection, character, currency, serious administration, compassion, empowering students, efficiency, customer service, unity, environment that makes possible educated people, continued development, appropriate pay, effective, multicultural understanding, growth, value alumni, advocacy, pride in graduates, dedication, pride, transformative dialogue, exploration of ideas, humanity, participation, leadership, research, education for citizenship, recognition, morality, all are welcome, high morale, appreciation of big picture, technology, community impact, equality,credibility, enjoyment of where I work, internationalization.


Individual Exercise - Students

Value Times mentioned Description
Education
Knowledge
Academic Learning
Quality Education
Good Professors
Quality Faculty
Academics
Academic Achievement
Learning
22 Education should be valued while attending SJSU.
Education I feel it is of value because it enables us to progress to a better position in society.
A quality education is important to me and I expect to receive one at this University. A good education will catapult me to a better and healthier position in life.
Serious study and learning should be encouraged. Entrepreneurial society is a good example of a great student club.
Gaining knowledge from top notch professors so SJSU has a very high reputation - making my degree more desirable.
The quality of instructors on campus.
I have a thirst for knowledge and the professors here are the best.
All students deserve an opportunity to earn a degree in higher education that means something.
Qualified teachers that are excited to teach the courses. Be able to get a good job after college.
An education is a stepping stone for one to advance financially and mentally. I believe everyone should be granted access to an education that includes quality teachers, sufficient classes and resources.
Being able to learn a variety of things at school. As an engineering major I'm not allowed to take piano class.
The business of the University is to provide an education to its students and for the students to take advantage of that opportunity.
To provide quality education, high standards regarding hiring, retention, promotion and tenure must be obtained.
Respect the fact that education is a privilege and that I owe it to myself and the university and taxpayers to make the most of my opportunities. To respect the classroom and the educational setting.
Our whole purpose in attending SJSU is to further our years of academics and to broaden our education and knowledge. Without academics, I wouldn't be here.
We need to raise the bar and not dumb down the standards of this university.
I believe that academics is very important to students at SJSU to become successful.
A degree from SJSU should be something to be respected in the professional world. Students should not wonder if they will get a job after graduation, but should have to choose among many offers.
Education is a priority, therefore the needs of the students should be assessed.
Scholarly research that is dependable and reliable in all fields of study.
Proper preparation for real world. Knowledge to succeed in life.
Having the ability to apply learned material from academia into real world. Learning is not just understanding concepts, grades or degrees but fully participating "humanitarianism".
Integrity
Honesty
Academic Integrity
Academic Honesty
Ethical
Integrity/Pride
21 Students should be treated with integrity and display integrity with each other. Honesty is a key to building trust in relationships.
Sincere to fellow students and friends. Integrity in academic work.
A student should always maintain integrity and stick to core values since going to college can challenge what you believe in academically, socially and personally.
No cheating on any exam.
Honesty
Academic Honesty
Students should not cheat.
Being honest with the people you know; being honest with yourself about your abilities
Being honest is the best way to be with anyone.
Integrity is an ethical choice to be the best morally that you can be.
Integrity is the work I do on my own. That I respect the professors and the classroom setting. I hold myself out as who I am without compromising my personal beliefs.
Students should not be cheating. They don't understand that they are doing more harm to themselves than good.
Have enough self respect not to cheat.
I feel that this campus needs to emphasize the importance of integrity in the classroom amongst peers, staff and faculty and on into the workplace.
This goes along with academics in a way because to become successful, honesty (not cheating on your grade) is very important.
I believe that students should pass or fail on their own and not use other people's work.
Honesty, no plagiarism, no cheating.
We need to be honest about our homework. We need to be honest at our closed book exams.
It is in order to insure that what we create is to the best of our ability. Also in a sense to ourselves and our professors.
Taking pride in what we do as students, human beings & as a university. Bringing integrity to self and school by best practices.
Telling the truth. Honesty is the best policy.
Social Activity
Memorable Experience
Involvement
Participation
Pride & Spirit
Academics & Social
Community
Social Interaction
18 A first-time college experience is something that only happens once. Students should be put in an environment that facilitates participation in clubs and activities.
Leading a passive lifestyle whether as a student or in general, wastes all the opportunities available. As students at SJSU, we should make use of the resources available.
Wholesome social and recreational activities should be encouraged. SJSU Ballroom Dance Club is a great example of a great student club.
More active after hour facilities open to students.
The college experience. Having certain opportunities that makes college memorable. Stands out not as a commuter school, SJSU is #1.
A lot of us seem so busy and unapproachable. It's hard to make friends here.
Student involvement is very critical to complete a college education. Student involvement informs the student and helps the student change things for their own desires.
Encourage and allow student participation on every level - academically, socially, etc.
Being proud to be a part of SJSU and always having that pride in everything we do - academics, athletics, getting involved, etc. to fully enhance our college experience.
There is a strong need to have a sense of belonging, to be a part of the university.
It is important for an SJSU student like myself to feel connected with the university on the academics as well as social side.
A one-ness between students and staff, a family feeling. Students spending time on campus.
College provides an avenue for social growth and interaction. To expose individual to new ideas, beliefs and lifestyles.
To foster an environment for events that facilitate school pride, individual interaction and growth. The university should promote and support groups that facilitate this.
Sports, fraternities, social, cultural and community organizations.
Feeling that we are all part of SJSU and have common goals.
The student not always learns best in the classroom, but through social interaction as well.
Being a commuter school there is a lack of a community. There needs to be more of a sense that we belong and having pride that we attend here.
Camaraderie among students and between staff, and faculty. Feeling a belonging makes the experience that much more enriching.
Respect
Responsibility to Others
Responsibility
Caring about Students
Caring
16 Everyone on the SJSU campus should be treated with respect.
We as a community need to respect one another's opinions.
Treat others as you would like to be treated. If you are nice to others, they'll be nice back. If someone is mean to you, turn the other cheek.
As human beings and residents on this planet, we have a responsibility to take care of each other and the planet we live on.
Respect for everyone on campus - students, professors, staff, etc.
Every student should respect one another. We are all here for the same reason, we should help each other achieve our goals.
As students we should be responsible in what we do. We have a responsibility to be involved as well as respectful to our fellow peers. We should be responsible for the changes we want to see.
Administrators caring about students and understanding needs of students and supporting them accordingly.
SJSU is such a diverse school, everyone should have respect for each other.
Respect towards self and others, the university, staff and faculty, facilities on campus. Respect for people's backgrounds, cultures, races, etc.
Students and faculty should refrain from being negative toward one another.
Respect for others as well as yourself.
We here treat each other with respect. If we respect other students and professors, they will treat us respectfully back.
Having respect for everyone no matter how different they are.
I want to be treated just like the way I treat others.
People shouldn't be making mean comments about others.
Diversity 11 Developing friends from different nationalities.
I have never had so many friends from different areas of the world.
In college, students should be exposed to different cultures, beliefs and ideas that they otherwise may not be exposed to.
With a campus like SJSU, where various cultures, beliefs, sexual orientations, etc. are converged, it is important to recognize, accept and appreciate all these differences.
Embracing our different cultures, personalities, backgrounds, identities, beliefs, etc. to appreciate each other and to learn from one another.
Embracing the different cultures, personalities, backgrounds, ideas, values, ethnicity of everyone on our campus community and learning from each other while implementing individuality as well as commonality
Being involved in many things and experiences - all things, good and bad.
SJSU's campus has an abundance of cultures. Unfortunately we stick very close to our own. SJSU could do something to bring them together to assimilate.
I think that SJSU should maintain a diversity value because through this value we can encourage the interaction of various cultures.
Ethnic awareness is important to SJSU because it allows students to come together and embrace one another.
Diversity gives students the ability to view population expanding from many cultures as it relates to percentage of student body.
Support
Helping Others
Camaraderie
7 Most students are from different backgrounds and often need the support of others to feel comfortable expressing issues affecting them without fear or feeling intimidated.
We should all support each other in our studies and goals to graduate.
We should help others to achieve their goals (e.g., tutoring)
There are so many self-centered people in the world. We, SJSU students, want to help each other in learning. We should also help new SJSU students to know the school better.
Helping people who are in need.
People working together to support each other through this process.
Teachers and students form a supportive environment where questions are encouraged (right or wrong)
(School) Pride/Honor
Honor & Pride
5 Having people appreciate the school/campus/administration to where they are happy to go to school at SJSU.
Having pride in everything that we do from academics to our mascot to athletics to the programs and services we have. Just being proud of who we are and the things that make our college community so dear and valuable to our quality education.
Having self pride, pride in myself and what I do and who/what I represent. Don't get involved or do something that I don't believe it.
All too often people grunt "I go to SJSU". It shouldn't be something to be ashamed of, but for many it is.
Proud that we have opportunity to go to SJSU.
Communication 4 I feel we need to have good communication with one another to better understand each other.
Communication between staff and students and between departments.
A faster communication.
Starting off on the right foot means having the ability to communicate and work together as a team.
Ease of Access
Customer Service
Resource Availability
3 Access to information about education, SJSU as an institution and ability to cut through red tape is important. Be treated like a customer in a retail store.
Students should have access to campus resources that they are entitled to (computers, parking, tutoring,etc.)
It is important to be aware of services, programs and resources. It would be beneficial for students to know where to go, who to go to and how to do things on campus.
Change Agent
Make Things Better
3 As time changes so should an individual or institution to the changing times and society.
A person with a college degree, I believe has the tools and skills to be a great contributor to society that will be a responsible change agent for the betterment of our society.
I believe in making everything better in the future; making things better than when I started; and just making this a friendly place
Excellent Teaching
2 Diversified teaching methods combined with knowledgeable teachers in their fields will lead us on the right track in studying what will be really important. Skills, knowledge and teachers' experience and internship experience provided to students will be very important.
Health 2 I value my health and would like to see more solid health programs on campus.
Healthful living should be encouraged.
Not Student Favoritism
Equality
2 In a class involving presentations (e.g., graduate level courses) it is disappointing to find out that your work was better than someone else, yet in the final grades don't get a good grade as someone who did worse with those presentations.
No unfair treatment.
Advocacy/Shared Governance 2 Fighting for what is right at all levels - campus, CSU wide, state-wide, nationwide and worldwide. Understanding value of shared governance and the responsibility that goes with it. Relationships with faculty and staff are important yet it should be student-centered.
Representing our views and fighting for what is right on our campus. Advocacy and participation in the college experience as part of shared governance.
Success 2 Getting a job, making money and having your dreams come true.
Everyone is here to succeed and graduate.
Environment 1 As a young environmentalist who studies the environment, I value my environment and the environment of mankind. I think the University system should value the environment of the campus and the global community by designing an environmental friendly campus.
Commitment 1 The university or student shows commitment to not only integrity and success but to growth as a whole and to your/our main goal and priority.
Perseverance 1 To endure failure and success and keep trying through hardships.
Personal Growth 1 Students come to college to meet a goal, follow a career path and to prepare themselves for life's challenges. The desire for personal growth and development can affect the experience a student will have during his/her college career
Relationships 1 Making life long friends with other students and/or professors. Moving beyond the classroom with relationships
Love 1 Everyone deserves to be loved.
Time with professors 1 More office hours, longer office hours with a professor instead of email. Sometimes a one-on-one with your professor is a lot more meaningful and rewarding for a student.
Academic counselor 1 Having one counselor throughout your college stay is also meaningful. Not knowing who to go to with academic question is difficult to deal with.
Career placement 1 The school's ability to network with outside world will provide us what courses we need to learn to prepare for our future career.
Network & cooperation 1 School can promote network society with different discipline. This will let us get to know others and make friends and use each other's resources.
Professor encouragement 1 Professors do play a role in motivating students. If you are a great student, yet notice that a professor offers information regarding research programs etc. to others, one does feel left out, aka student favoritism.
Respectability 1 Establishment of realistic and aggressive goals; ascertaining information about achieving those goals which are most important to student; following through on commitments.
Reputation 1 The name attached to my degree. The importance of it. The name recognition as a good school.
Openness to new ideas 1 Our campus needs to make some changes to be a premiere school. Staff members must be open minded to make our school well-known.
A good gym 1 The current sport center is too small to fit that many students at night.
Money, affordability 1 Being able to afford what is needed to be comfortable and be able to study.
Flexibility 1 Students should not have to worry about classes being full.
Freedom of expression 1 Students should be able to share ideas freely and express themselves without fear of being harassed, put down, etc.
Service learning 1 Having the opportunity to put what you learn in the classroom to help others through community service.
Discipline 1 Dedication and focus applied to achievement of tasks. Should/must originate in desire, not in commands.
Application of ability 1 Capacity to make use of knowledge/tools gained at SJSU.
Leadership development 1 I would like to leave SJSU with confidence that I have the skills to lead any organization to success, on any of it's worthy undertakings
Global consciousness 1 It is important that students of SJSU are conscious of the people and cultures that surround them in order to create a better world.
Student contribution 1 The contribution given by all students is important to the development of a growing community and environment.
Respect of individuality 1 Everyone has the right to express their individuality sexual orientation, culture, religion, spirituality) through their opinions, actions, appearance, etc., so long as they do not infringe on the values of others or are not imposed on the values of others.
Teamwork/support 1 United we stand, divided we fall. I believe overall that we as students, as human beings survive by supporting one another. Not necessarily always agreeing, but respecting, seeking understanding as opposed to bickering.
Professionalism 1 With our work and in class, all interaction must be done in a professional matter. Classes would be helpful to maintain professional environment.
Privacy 1 People's privacy needs to be respected.


 

Table Notes - Faculty, Staff, Administrators

Table 1 Table 5 Table 9 Table 13
Table 2 Table 6 Table 10 Table 14
Table 3 Table 7 Table 11 Table 15
Table 4 Table 8 Table 12 Table 16

 

Table Notes - Students

Table A Table B Table C Table D
Table E Table F Table G Table H
Table I Table J Table K Table L
Table M      

 

 


 

Table 1

Value
Rating
Description
Example
integrity/honesty
33
Holding ourselves to high standards of ethics in our behavior.
Honesty in reporting on travel expense forms. Openness/transparency about how we do business. Applying the same standards to everyone. Institutional integrity reflected in supporting core values (with appropriate policies, practices, and resources) and enforcing them.
Diversity and respect for differences
33
Respect for people regardless of culture, religion, age, sexual orientation, gender, etc.
Teaching to the "whole" student, not just to their minds/cognitive abilities. Hiring faculty and staff to reflect the diversity of the student body.
Fairness/equity
33
Treating all according to clear, known criteria.
Applying policies equally across the board. SOTES applied more uniformly. Fairness in hiring and retention decisions. Fair sense of how money is distributed. Transparency in how decisions are made. Avoiding appearance of favoritism.
Intellectual & academic excellence
30
High expectations of intellectual performance for students, faculty, administrators, and staff.
Not becoming a "degree mill." Consistent standards for RTP. Penalties for "deadwood" behavior among tenured full professors (not continuing to develop and contribute). Expert quality research (broadly defined to included applied research). Applying high intellectual standards to administrators.
Engagement with community, nation, and the world
27
Commitment to being responsive to the wider society, locally, nationally, and globally.
Including global studies requirements. Service to the community through students (service-learning, co-curricular activities, other community-based education), research, and outreach. Welcoming and inviting community input in planning.
Collegiality/respect for each other.
28
Not defined. (Although rated higher than engagement, our group thought that this overlapped with diversity and respect for differences.)
Didn't get this far!
Opportunity to explore new ideas
26
   
Truly serving students
26
   
Professionalism
25
   
Growth as individuals and as a community
25
   
Love of learning
25
   
Commitment to allocating resources (money ) to support our values
25
   
High quality services
23
   
Being innovative in ways to help students
20
   
Inclusive approaches to service and learning
18
   
Collaboration to provide service
18
   
Acceptance of different ways of learning and inquiry
17
   
Pragmatism
16
   

 

 

Table 2

Value
Rating
Description
Example
Integrity
36
Mean what you say and follow through with matching actions Your word is your bound Consistency with reasoning Integrity in business processes Follow principles Implementation of integrity Honesty is a part of integrity. Need administrative support to achieve integrity (e.g. for SOTE)
Rigor (excellence)
34
maintain standards at all levels across all constituencies
Academic excellence, college catalog, greensheet Business excellence Rigor in performance Rigor in performance review and other actions Excellence in customer service
Communication
31
   
Collaboration
33
   
Partnership
24
   
Collegiality
27
   
Integrated Strategic Plan (integration)
17
   
Honesty
36
Never lie, never cheat Be frank, forthcoming (not blunt) Explaining decision making
Keep standards high Not give contradictory tasks/assignments
Transparency
36
No hidden agenda At all levels Openness within legal, reasonable limits Components openly known Communicate expectation and follow through
communicate expectations (e.g. course description) Budget at all levels, department, college, and university Transparency in assigning grades Transparency in RTP process
Faculty, Staff, and admin Development
34
   
Compassion
24
   
integrated Assessment
24
   
Accountability
36
Understood, enforced, reviewed, Revised as necessary with respect to the use of the policies, rules, ….
Need consistency in the enforcement of policies and rules (e.g. Student cheated, confiscated cell phone as evidence required by the Academic Integrity Policy. But police does not allow confiscating cell phones, ...
Respect
33
   
Shared Common Identity
27
   
Perseverance
23
   
Shared Governance
28
   
Fairness
33
   
Consistency
22
   
Life-long learning (everyone)
29
   
Self-determination
12
   
Foster Self-esteem
25
   
Self-worth
19
   
Civility
35
   

 

 

Table 3

Value
Rating
Description
Example
Integrity
24
Honesty, fairness, trust. Say what you mean & mean what you say. Following rules, regulations, Acting honestly & consistently. Setting a good example.
Following through on what you say. Walking the talk. Treating others fairly.
Teaching Excellence
24
Integrity, honesty. Learning process. Assessing students. Job continues outside classroom. Accessibility, mentoring, preparation, work ethic, communicate expectations. Starts with students where they are and makes them excellent.
Alumni achievement. External recognition. Post-grad work.
Student Centric & Success
24
Attitude towards student success. Starts with recruitment. Collaboration between faculty, staff, students. Faculty student ratio. Connection with alumni.
Listening to student wants and needs. Communicate what we offer.
Institutional Quality
24
Interpreted by customer. Measure has to come from customer. Feeling ownership - feel like it's your campus. Attention to detail.
Benchmarking. Navigate bureaucracy. Physical condition of campus - safe and appealing. Get an answer without calling 8 people. Customer makes 1 call only. Being campus of choice. Things run smoothly. Personalization
Community Perspective
23
   
Diversity in Individuals & Thought
23
   
Communication
22
   
Scholarship & Creative Activity
22
   
Global Perspective
22
   

 

 

Table 4

Value
Rating
Description
Example
Education/Learning
29
   
Diversity
25
   
Respect
30
Respect promotes collegiality; promotes a healthy environment. When you respect those around you, they respect you. Respect promotes honoring diversity/.
Respect means putting our students first, being respectful of their needs. Respect for innovation, trying something new, respect for new ideas.
People feel respected when their opinions are sought. Give students the ability to give their opinions and see their efforts heard and integrated into action.
Respects when students are doing something, if not explain why you cannot do what they request.
Modeling the behavior of respect by attentiveness, eye contact.
Use examples of what you have learned from students in your classes.
Student Centered Focus
27
   
Equal Access to Education
29
   
Comprehensive Quality Curriculum of Majors

   
Integrity
30
   
Shared Knowledge
22
   
Responsibility/integrity
30
It is difficult to be respectful if you don't have integrity when you do it. Responsibility takes in accountability and assessment.
We see many examples of students and others not taking responsibility for actions.
We are all responsible for contributing to the end result.
Every student who applies to SJSU should get a response in a timely fashion. We have breakdowns in customer service in admissions.
SJSU needs to be responsible in providing responses so that students get the classes and information they need to graduate.
Faculty have responsibility for setting and maintain standards in the classroom.
Scholarship
22
   
High Quality Learning
28
   
Healthy Working Environment
27
   
Services tat We Provide
24
   
Teamwork
30
   
Quality High Standards
30
In everything we do, we aim to do it well. If there are things we cannot do, then we don't do them. Reach beyond compliance. Sometimes the est thing we can do
is point somewhere they can get the service. Know our limitations. Figure out what we are going to do well and pursue excellence in that.
If students ask a question and we don't know the answer, give them directions on where to find the answer. Get the students what they need one way or
another. To reach excellence we need to tell and educate them on how to do it including professional development for faculty and staff.
Program assessment could be linked to faculty. Have and communicate high expectations. Assess what we do so we are certain that we are excellent.
In hours in should expect that students will have a GPA higher the 2.5 to be a Graduate Assistant. Have high Standards in classroom and our of classroom experience.
Pursuit of Excellence
29
   
Caring
22
   
Authenticity

Combined with Integrity for ranking
 
Support & Resources to Teach High Quality Program
28
   
Collegial & Professional Interactions

Combined with teamwork for ranking
 
Research Opportunities that Support Faculty, Staff , Student Development
22
   
Enterprising, Risk Taking, Creative Environment
25
   
Professional Development for Staff & Faculty
26
   
Value for Teaching as a Core Value,; Value Faculty for Teaching
29
   
21st Century Education
28
   
Information Literacy
25
   

 

 

Table 5

Value
Rating
Description
Example
Integrity   "Integrity in what we are saying
Whatever we are saying as far as values is integrated top to bottom
We all own it
Telling the truth, truthfulness, do what you say you are going to do
Intellectually and emotionally safe environment."
"safe classrooms, they know what to expect.
Example of what contradicts this value: on one hand a group is formed to deal with the issue of funds for athletics, on the other hand, public assertions are made that sound like a commitment to athletics. "
Honesty      
Student Centeredness   "Student Centeredness
Students come first"
 
Courage      
Excellence   "Excellence, innovation, with commitment to excellence
Among Faculty, students and staff
Opportunity to grow (for programs and individuals)"
 
Community   "Community
Instead of being fragmented
Ownership, shared responsibilities
Referring to consideration of the commonwealth.
We are working for the best interest of all of us.
Sense of purpose together
and push for this with courage"
 
Communication   "Communication, based on trust
Rebuild trust
Tacit here is ""safety,"" feeling safe in a context that inspires trust. "
 
Character & Competence   "Character and competence
Included here are customer service and respect to students
Trustworthy, honest in what you do.
You know your business--which leads to good community service."
 
Commitment& vision   "Commitment and vision
Also, commitment to implementation of our recommendations"
 
Diversity   "Diversity
Inclusive campus, acceptance"
 
academic excellence
  Reputation for academic excellence  
Leadership
     
sense of purpose   "Sense of purpose as workers
Included here would be sense of passion, with integrity and vision,
commitment"
 
Accountability      
Plan gets implemented
     

 

 

Table 6

Value
Rating
Description
Example
Integrity/Commitment/Competent Organization
3
This value moves back and forth between the personal and the organizational, but we mean it here primarily as organizational integrity. It means how the university handles issues, the alignment of values and resources and procedures. It means providing good programs and delivering them well. Not promising students something that the university can't deliver. Setting goals but not moving forward on them without resources. Conveying values to students by example of faculty and staff behavior and expectations.
Respect for Individuals
2
Respect is appreciating each community member not for rank or wealth, but for the diverse richness of each personality. People show respect by adopting a willing attitude to learn from each other, to hear each other's point of view, to put themselves in others' shoes and imagine what it is to experience what the other is experiencing, and to help each other accomplish the jobs that need to be done. Respect is shown in people working together in teams and in communicating well among themselves and with others.
Does all-electronic communication lead to respect?
Partnering/collegiality
1
This is collaboration, the synergy of multiple minds and finances. First, it means working efficiently as a team internally toward common goals of the organization and showing consistency in intention and delivery to those who view us from the outside. It involves planning by end users and a broad representation of internal constituencies. It requires competent people who know their jobs and a structure that supports them. Second, partnering means working with communities external to the university, taking advantage of being an urban campus and firmly establishing our niche as a unique campus.  

 

Table 7

 

value
Importance
Description
Example
Commitment to student learning
33
This included access, providing opportunities for students, a validation of life-long learning
High quality student advising, providing faculty with opportunities to develop curriculum, opportunities for professional development

Commitment to diversity/equity

33
Respect for ethnic, linguistic and sexual diversity, sensitivity, beyond tolerance, through responsiveness and up to and including celebration
Multilingual signage, multilingual services to students/families including counselor, admissions, other personnel, full funding for MOSAIC, multilingual media, course offerings that encourage diversity, for example Spanish for Native Speakers, Vietnamese for Vietnamese speakers, hire more diverse faculty
Fairness/equity
33
Treating all according to clear, known criteria.
Applying policies equally across the board. SOTES applied more uniformly. Fairness in hiring and retention decisions. Fair sense of how money is distributed. Transparency in how decisions are made. Avoiding appearance of favoritism.
Intellectual & academic excellence
30
High expectations of intellectual performance for students, faculty, administrators, and staff.
Not becoming a "degree mill." Consistent standards for RTP. Penalties for "deadwood" behavior among tenured full professors (not continuing to develop and contribute). Expert quality research (broadly defined to included applied research). Applying high intellectual standards to administrators.
Engagement with community, nation, and the world
27
Commitment to being responsive to the wider society, locally, nationally, and globally.
Including global studies requirements. Service to the community through students (service-learning, co-curricular activities, other community-based education), research, and outreach. Welcoming and inviting community input in planning.
Collegiality/respect for each other.
28
Not defined. (Although rated higher than engagement, our group thought that this overlapped with diversity and respect for differences.)
Didn't get this far!

 

 

Table 8

 

value
Importance
Description
Example
career preparation
24
   
enhancing community development
19
   
outstanding customer service
23
   
excellence
27
Excellence includes high standards, flexibility to strive for them, perseverance, knowledge-based competency, acknowledged reputation, innovative ideas. (dynamic; quarterback break-set)  
innovative ideas
27
   
perseverance
23
   
scholarship
24
   
collegiality
27
Collegiality includes trust, respect, multicultural understanding, compassion, and humanity.
 
integrity
27
Integrity includes honesty, truthfulness, being ethical.
 
humanity
27
   
communication
23
   
educated person
27
   
multicultural understanding
24
   
compassion
24
   
trust
27
   
knowledge competency
26
   
go above and beyond
20
   
value life experience
19
   
balance dreams with effective planning
25
   

 

 

Table 9

value
Importance
Description
Example
Scholarship
33
   
Embracing Diversity
35
Inclusiveness & outreach; recognition of our diverse and global community; recognize a myriad of individual difference; separate ribbons that are woven together in the tapestry of our lives; celebrate the rainbow of our differences and the enrichment that comes from it; everyone benefits by exploring their own commitments and beliefs; the diversity is a rich pool; we all become teachers/ students; transforming the dialog; engaging in the dialog Critical engagement; the interactions have to be meaningful through organized workshops.
Quality
27
   
Integrity
34
   
Respect
22
Respect in all directions - students, faculty, staff; understanding of all people in environment (people, viewpoints, commitments); Professional attitude
 
Commitment to change for the better; searching to do better
28
   
Positive Work Climate for all
31
   
Respect from the community
23
   
Communication
33
Communication/educating/informing (needs improvement); outreach program; get an excellent education; outreach efforts to prepare community for success at the university; mission of open access (global); budget commitment from public and legislators
Educating parents and families about legislative issues; EOP program and other support programs
People's University/Access
36
   
Democracy/Citizenship Education
36
Educating our students to become good citizens; education as a public good; skill for living; effecting issues in the community
Service learning; general education program; all information provided to students /faculty/ staff; modeling democratic living (governance processes; shared governance); talking intelligently and effectively in the public area (city council meeting); forums at the university to inform of critical issues
Critical Engagement with your views and others
28
   
Transformative Dialog with others and oneself
25
   
Concern & respect for each other as a learning community
34
   
Caring & nurturing of each other as SJSU Family
28
   
Physical access (transportation/ parking)
21
   
On and off campus community (citizenship
19
   

 

 

Table 10

value
Importance
Description
Example
Commitment to Student Success
30
Quality student service in every area from the beginning until the end of the matriculation process including: inquiry about SJSU, admission into SJSU, advising, daily treatment, and any guidance necessary for student to complete a degree. Quick feedback when there is a request for application. Phones answered when students/ faculty call. Staff and faculty on same page about level of commitment to student success. Keep in mind we are impacting the lives of 30,000 students (on individual, state, and national levels). Commitment to make "educated persons." Advocacy- support and mentorship of both students and staff.
Creating and Maintaining and Inclusive environment
30
Creating a safe place to exchange ideas, promote diversity, and uphold an attitude of collegiality. Respect differences of opinions and role-model this to students. Value around growth and a "creative future," including being open to new ideas, things, and change. Academic freedom and not rigidity of thought, being open to both conservative ideals and liberal ones equally, breaking down boundaries, convergence. Do not remain stagnant. Celebrating a rich diversity. Intellectual integrity. All the "isms." Classroom in particular: agreeing to disagree (respectfully). Embracing different learning styles. Academic services/ Student Affairs feels like "step child." More inclusion.
Accessibility
30
Accessibility for everyone in terms of physical and academic resources on campus.
Physical- all facilities open to all students. Technological - for example, accessibility for the visually impaired or those from less fortunate communities that do not have frequent or any internet access. Outreach- everyone can get what they need in order to apply for admission to SJSU. Curricular access.
Integrity
30
Instilling the value of integrity in academics and the workplace.
Counteracting plagiarism.
Fiscal/ Budgetary Responsibility
25
Value of not being territorial about money in order to utilize the funds to the best capacity, and maximize the production of SJSU overall.
Move away from the idea of the administrative versus academic components of the University. More convergence, collaboration, promote community, create incentives to work together on programs. Maximize budget by interconnecting goals, positions, internships, etc. Think of university as "puzzle" that fits together, and resource allocation accordingly. Counteract the challenge of limited resources, while maintaining an intellectually challenging and rigorous academic environment.

 

 

Table 11

value
Importance
Description
Example
Integrity
33
Better control of cheating/plagiarism; being open and honest in dealings with others; communicating breaches more efficiently with authorities; taking responsibility and being accountable; respect for each other; returning phone calls; personalize the value.  
Open Communication
33
Dialogue; link to diverse communities around us; become a life changing institution; contribute to a bigger picture, not just SJSU; link to morale
 
Academic Excellence
33
   
Open & Respectful Dialogue
33
   
Honesty
32
   
Dedication to Learning
32
   
Fostering Critical Thinking
31
   
High Standards in Teaching & Research
31
   
Inclusiveness/Diversity
31
Our uniqueness. Our ability to become a life changing institution .Having an almost "religious" mission, or a religious sense of our mission; "It's worth something." Link our identity with our heritage, our long history, our tradition. Make SJSU central as a "transforming institution."
 

 

 

Table 12

value
Importance
Description
Example
Academic Excellence
30
All the components of the education must be excellent; content of the courses, the method of teaching, research-based, professionalism exhibited by the students, and relevance to current societal tools and culture.
The academic mission is the reason that SJSU exists. It means that students must "get pass the idea that "C's means degrees." What we teach must be grounded in research. Students must also have a role; attend class, be responsible, accountable, and respectful. Students must understand that education is not a right, but a privilege. Students who respect faculty will turn off cell phones and interact respectfully.
Diversity
30
Diversity refers to the many ways that people are different; disabilities, ethnicity, sexual orientation, disciplines, age, etc. We would like SJSU to demonstrate understanding, value, and respect for the differences. The student body, staff and faculty should reflect the diversity of the community. Community and classrooms are diverse. Students accept diversity as an expectation. The College of Social Work has diversity written into its mission statement. There is a need to help students understand the diversity of the community and to learn how to work within that environment. Some suggestions are to create opportunities for interaction and hold diversity workshops.
Professionalism
30
Professionalism means being responsible, dependable, accountable, competent, respectful, collaborative and being a continual learner.
A professional attends sessions at the Center for Faculty Development. The Academic Integrity policy is an example of a document created to protect professionalism. There is a need for students, staff and faculty to demonstrate the qualities of being a professional as defined. An example of someone who exhibits professionalism is one who learns to collaborate and work with other departments within the university.
Employee Morale
30
Good employee morale is reflected by a motivated employee who works productively in a stimulating environment.
Employee morale is related to appreciation and compensation. The employer acknowledges both publicly and privately appreciation for the work that was done. Give credit where credit is due. Employees who take care of each other create good morale. Wellness is important. The work place should provide resources for relaxation and fitness. Workload issues are key. The workload grows and grows. If something is added to workload, something must be taken away. Employers who consider the work load and prioritize on-going assignments create good morale.
Accountability
30
   
Integrity
30
   
Respect
30
   
Wellness
30
   
Fostering Environment
24
   
Professional Development
27
   
Civic Engagement
26
   
Commitment
25
   
Cooperation
24
   
Student-centered/focused
23
   
Relevant
23
   
Research-based
22
   
Understanding Diversity
20
   
Enriching Student Lives
17
   

 

 

Table 13

value
Importance
Description
Example
Service
28
A question was raised that asked is there a measurement in place that can assess our integrity, our accountability, and, our service or, are we just accountable by title? If not, then complacency has the tendency to creep in. helping a student that has been bounced around that should have been handled before he or came to our attention.
Integrity/Accountability
33
Demonstrating honesty and trust, do what you say you will do, be trustworthy, truthful, follow rules, hold ourselves and one another accountable.
If you know someone falsified a timecard, hold the individual accountable. Be willing to admit to a mistake if one was made and then correct the situation.
Respect
33
1. treating others the way that we would like to be treated – following the “golden rule”. We will take the time to recognize and address the issue rather than having a preconceived notion or “quick-fix-get-out-of-here” answer. It is not about ME, but about being part of a much larger Team. Taking the time and displaying the PATIENCE to answer questions or concerns – being mindful that we should display the attitude of provide the best “Customer Service” possible.
Community
33
encompasses all values – we are all on the same page – we are in this together. We are all part of a grand scheme and dichotomy. Are individual actions have the ability to impact others – we are not islands unto ourselves. A sense of obligation should be our thought process – it is a two way street – how we engage with each other, our colleagues and especially the students! It takes a village to raise a child. This community forum is an excellent example except it did not include students.
Student Centered
33
We are here to educate and graduate every student that has a desire to learn and grow. This could be called our “Magnum Opus”. There is a campus-wide camaraderie within us that does not fail to take note of the student “decision making process.”
Mosaic, Muse, e.g., show that we are involved in ensuring our student that their time here will be a rewarding, enriching process. Include students on committees, task forces, etc.
Communication
33
success in attracting students, faculty, staff is the result of effective and honest communication. We need to establish what is critical to the success and the quality of the project or stratagem that we are involved in – keeping focused with clear expectations. We can and should allow the customer (namely students) to tell us what is important. Sometimes we get too much or too little information is the complaint. We must always ask ourselves, are we engaged by “active listening” or nodding our heads while our minds are somewhere else. Example of poor communication is when the English lab was dissolved but was not communicated to LARC so the number of students seeking assistance through LARC increased without the unit being prepared for the increase.
Multiple Perspectives
33
they are all around us, race, nationality, gender, class, educational levels, and the list goes on. It is imperative that we understand that “communities” within and without this campus are alive inside the total organism (the campus) actively and constantly seeking out these groups in an effort to refine and update itself. We must use any means necessary to maintain better and more informed data.
This campus forum is an excellent example except it did not include students.
Personal Beliefs
13
   
Cooperation
27
   
Cooperation
26
   
Excellence
31
   
Flexibility
28
   
Dignity
27
   
Respect
33
   
Courage
32
   
Integrity
33
   
Pride
29
   
Ongoing learning/Professional Development emphasis
27
   
Generosity
28
   
Equal Respect / Staff/Faculty
32
   

 

 

Table 15

value
Importance
Description
Example
Ethical Behavior (Paideia)
30
This concept includes the presumption of good will towards others, and such qualities as mutual respect, integrity, honesty, trust.
It was difficult to define the presence of this factor, but in its absence there is increased policing, mistrust, and an assumption of the worst in all interactions. Honest and clear communications are integral to this characteristic.
Student-centeredness
30
Make the institution function more effectively and enact more user-friendly policies and procedures. Emphasize student success and challenge students. Integrate awareness of students into every facet of university business/ Getting transcripts quickly! Allocate resources for student services and advising, including tutoring, I.T., orientations. Schedule responsively. There was some discussion about the role of research as a student-centered activity.
Building knowledge
28
Knowledge refers to the content in our teaching, learnin