Frequently Asked Questions
Q: I have a disability. Can I still use the pool?
A: The Timpany Center is an all-accessible facility that is open to all ages and all abilities.
Q: I do not have a disability. Can I still use the pool?
A: Yes, the Timpany Center is open to all ages and all abilities.
Q: Can I have an attendant in the water with me?
A: Yes, attendants are allowed in the water. An attendant must stay within arm's reach of you, and must also pay the attendant fee.
Q: I would like someone to help me in the water. Can you set me up with an attendant?
A: Because the Timpany Center is classified as a learning institution through San Jose State University, there are many students who need hands-on experience working with individuals. We can try to set you up with a student to assist you at the Timpany Center, but this is always based on the students' availability. Please speak with the manager on duty for more information.
Q: Does the Timpany Center accept insurance?
A: No, the Timpany Center does not take insurance. We can provide you with a receipt printed on Timpany Center letterhead for you to submit to your insurance company on your own if your insurance provides reimbursements.
Q: What forms of payment does the Timpany Center accept?
A: For totals under $90.00, we only accept cash and checks made payable to SJSURF (San Jose State University Research Foundation). For totals over $90.00, we also accept credit cards. Effective February 22, 2016, we will no longer accept American Express for Fitness Class registrations. Beginning April 1, 2016, we will no longer accept American Express for any transaction. We will continue to accept Visa, MasterCard, and Discover.
Q:How can I support the Timpany Center?
A: The Timpany Center graciously accepts donations. Please visit our donation store.