Frequently Asked Questions
Q: I have a disability. Can I still use the pool?
A: The Timpany Center is an all-accessible facility that is open to all ages and all abilities.
Q: I do not have a disability. Can I still use the pool?
A: Yes, the Timpany Center is open to all ages and all abilities.
Q: Can I have an attendant in the water with me?
A: Yes, attendants are allowed in the water. An attendant must stay within arm's reach of you, and must also pay the attendant fee.
Q: I would like someone to help me in the water. Can you set me up with an attendant?
A: Because the Timpany Center is classified as a learning institution through San Jose State University, there are many students who need hands-on experience working with individuals. We can try to set you up with a student to assist you at the Timpany Center, but this is always based on the students' availability. Please speak with the manager on duty for more information.
Q: Does the Timpany Center accept insurance?
A: No, the Timpany Center does not take insurance. We can provide you with a receipt printed on Timpany Center letterhead for you to submit to your insurance company on your own if your insurance provides reimbursements.
Q: What forms of payment does the Timpany Center accept?
A: For totals under $90.00, we only accept cash and checks made payable to SJSURF (San Jose State University Research Foundation). For totals over $90.00, we accept cash, check, and all major credit cards.
Q:How can I support the Timpany Center?
A: The Timpany Center graciously accepts donations. Please visit our donation store.