Frequently Asked Questions
Phone - Handset Problems
Q. My phone doesn’t ring.
A. The volume needs to be adjusted: Adjust by moving the volume wheel
to the mid point, then have someone call you.
It may be on Do Not Disturb: Press #, then 6 to remove a DND.
The volume wheel may be broken: Report it to the Business/Help Desk
at (408) 924-2340.
Q. Who do I call to change my Name
Display?
A. Call the Business/Help Desk at (408) 924-2340. Fax your request
to Nettel at (408) 92 4-1018.
Q. How do I identify my Prime Line?
A. Pick up your handset, if programmed your prime line will light
up. If not programmed to light up, select the first voice line on
the left side of your phone and press #, *, and 113. Write down the
numbers it gives you and that is your prime line.
Q. How do I identify my port number?
A. Pick up your handset, press the #, then *, then 119. You will hear
several numbers and the letter A or B.
Q. Where do I report problems with
my phone?
A. Call the Telecom Business/Help Desk at (408) 924-2340.
Q. How do I get a voicemail box pass
code?
A. Ask the Department Secretary, or RA for the code. Call the Business/Help
Desk at (408) 924-2340.
Q. How do I request Telephone Service?
A. Come to the UCAT Dept. and submit a Telephone Service Agreement.
Q. How long will it take to connect
or disconnect my phone?
A. 24 working hours.
Q: Where do I report a Voice or Data
problem?
A. Call the UCAT Business/ Help Desk at (408) 924-2340.
Q. How long will a phone repair take?
A. 24 working hours.
Q. Can I use my Dorm room phone if I don’t
subscribe?
A. Yes, to call 911 and room to room.
Q. If I don’t subscribe, can
I make or receive outside calls?
A. No. (You will need to subscribe to receive outside calls.)
Q. Can I make Calling Cards or
1-800 calls?
A. No. (You will need to subscribe to make outgoing calls.)
Q. How do I cancel my telephone
service?
A. Submit an Account Update Form to UCAT.
Q. Where do I pay my phone bill?
A. At the Bursar’s office or at Housing.
Q. How much is the per-minute charge
for a phone call?
A. You will be charged 3 cents for the first minute and 0.010 every
minute after the 3rd minute.
Q. Are all outgoing calls billed?
A. Yes. All calls are billed after the fourth ring due to tracking
by the switch. To reduce your bill, don’t let the phone ring
more then four rings.
Q. How do I dial an on campus call?
A. Pick up the handset, wait for dial tone, dial 4-XXXX.
Q. Do I need a code to dial out?
A. Yes, you need an authorization code, which requires a $50.00 deposit
for U.S Residents and a $250.00 deposit for International Residents.
Q. Where do I pay the deposit?
A. At the Bursars Office located at the Student Services Center on
9 St. and San Fernando St.
Q. How much is Basic Digital Service?
A. It’s $23.75 a month, plus a $1.00 monthly fee for the use
of the authorization code and a one-time charge of $10 for Installation
fee.
Q. How much is Analog Line Service?
A. It’s $22.75 a month plus a $1.00 monthly fee for the use
of the authorization code, and a one-time $27.50 installation fee.
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