Q: When do you offer workshops?
A: Hands-on workshops are offered frequently. See the Center for Faculty Development's calendar of events for a schedule.
Q: How do I apply for an account?
A: Use the Spartan Faculty Web Wizard Account Request Form.
Q: Are there other options available for faculty to post Web content?
A: See Faculty Web Space Options.
Q: I uploaded files to my course companion site, but when I click on the link I get an error.
I added/changed my personal photo but it's not showing up on the page.
A: It can take up to 15 minutes for your files/photo to appear on your site. Files (including photos) are first placed into a queue. Every fifteen minutes, a script runs that copies the files from the queue to the production servers.
Q: Can I get one-on-one help with the Spartan Faculty Web Wizard?
A: Yes. Stop by the Center for Faculty Development Lab in IRC 202. The Center for Faculty Development staff will be glad to help you. If you would like an appointment, call 924-2884.
Q: I forgot my password
A: Request an account reset.
Q: Where is your documentation on getting started?
A: Spartan Faculty Web Wizard Tutorial
Q: Do you have a preferred browser and setting?
A: Yes. The preferred browser is Microsoft Internet Explorer. Make sure your browser accepts cookies, allows pop-up from webcms.sjsu.edu and that JavaScript is enabled.
Q: I get a blank screen after login, what happened?
A: Check the title on the browser. If your title is guest@stage.sjsu.edu, your browser is incompatible; try using a different one. Also, make sure you do not have a pop-up blocker running.
Q: I get the login screen again after I login, what happened?
A: This is usually caused by a pop-up blocker running on your computer.
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