Pop-up Blocker FAQ

In order to use some services, including WebCMS and Spartan Faculty Web Wizard, you need to disable all pop-up blockers or configure them to allow pop-up windows from http://webcms.sjsu.edu . This is because even if you disable the pop-up blocker in Internet Explorer, for example, the pop-up blocker in the Google toolbar can still prevent needed windows from opening.

Disabling pop-up blockers

See the following sections for specific instructions on disabling a pop-up blocker. Note: You may need to disable more than one.

• Internet Explorer (Windows)
• Firefox (Windows and Macintosh)
• Safari (Macintosh)
• Yahoo! toolbar
• Google toolbar
• EarthLink

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Microsoft Internet Explorer (Windows)

If Internet Explorer's built-in pop-up blocker is preventing a window from opening, you will see a screen like this:

If you see the above message, click in the yellow area at the top of the window and choose "Always Allow Pop-ups from This Site..." from the menu.

Then, click on the "Reopen window" button.
If you still cannot access the application, check for other pop-up blockers, such as the Google or Yahoo! toolbar.

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Firefox (Windows and Macintosh)

If Firefox's built-in pop-up blocker is preventing a window from opening, you will see a screen like this:

If you see the above screen, click on the "Options" button and choose "Allow popups for webcms.sjsu.edu" from the menu.

Then, click on the "Reopen window" button.
If you still cannot get to the application, check for other pop-up blockers, such as the Google or Yahoo! toolbar.

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Safari (Macintosh)

If you are using Safari, you need to disable its pop-up blocker by removing the check mark from the "Block Pop-Up Windows" item in the Safari menu.

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Yahoo! toolbar (any browser)

If the Yahoo! toolbar blocks a pop-up window, you will see a screen like this:

If this happens, go back to the www.sjsu.edu/login page and click on the pop-up button  in the Yahoo! toolbar. Then, select "Always Allow Pop_Ups From..." from the menu.

Select webcms.sjsu.edu from the list of sites and click on Allow.

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Google toolbar (any browser)

If the Google toolbar is preventing a window from opening, you will see a screen like this:

If you see a screen like the above, go back to www.sjsu.edu/login and click on the Google toolbar options  button.

You will see the options menu:

To disable the pop-up blocker, remove the check mark from the Popup Blocker item.

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EarthLink Pop-up blocker

If you hear a sound and see an orange fist icon, it could be the EarthLink pop-up blocker that is preventing the Web Wizard window from opening. Instructions on how to change its settings could be found at http://kb.earthlink.net/case.asp?article=14007 but don't seem to be at that address now.