FAQs

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Testimonial:

"Thank you for the work you are doing with my students--it really does make a difference in improving the students' writing skills!"

--Sue Berghoff, Lecturer, Language and Linguistics Department

Where is the Writing Center located?

When is the Writing Center open?

How do I make a tutoring appointment? 

How do I use the WCOnline (the Online Reservation System)?

The tutoring schedule is always full. How do I get an appointment? 

What should I expect from tutoring?

Do I have to pay for any of the Writing Center services?

Can I come in for tutoring on a group project?

Why can't Writing Specialists edit or proofread my paper?

Does the Writing Center provide private tutoring?  

 

Where is the Writing Center located? 

The Writing Center is located in Clark Hall, suite 126 on the first floor. Refer to the below maps of the SJSU campus and Clark Hall if you need additional assistance. 

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When is the Writing Center open?

Our hours during spring and fall semesters are Mondays-Thursdays, 9:30-5:30 and Fridays, 9:30-2:00. Summer hours vary depending on demand, and we are not open during winter session. Our current operating hours are always listed on the Writing Center main page.

How do I make a tutoring appointment?

You must use our Online Reservation System to register online and schedule one-on-one tutoring appointments. The system allows you to view our schedule up to seven days in advance and set up an appointment at your convenience. If you need additional assistance, you can call us during our operating hours at 408-924-2308. Visit our tutoring page for additional information.

Because our schedule is impacted, the Writing Center does not provide drop-in tutoring hours. However, due to last minute no-shows and cancellations, appointments typically become available each day. If you wish to wait in person in the Center, you will have priority to take any appointments that become available throughout the day.

How do I use the WCOnline (the Online Reservation System)?

Visit our appointment help page for more information about how to make and cancel appointments in the WCOnline system. The following tips will also be useful when you are scheduling a tutoring session. 

  • The WCOnline uses pop-up windows to schedule appointments and change account settings. Make sure the pop-up blocker on your browser is set to allow pop-ups from our site. See the “help” section of your browser for information on how to change this setting.
  • You can click on any white square to make an appointment; the white squares indicate that a tutor is available. Other squares (bright blue, dark blue, and gray) indicate that the tutor is unavailable. 
  • To change your password or email address, log in to the WCOnline system. At the top of the schedule page, it will say “Welcome” with your name and a drop-down arrow. Move your mouse over the “Welcome” message, and the drop-down menu will appear. Click on the link that says “Update Profile & Password” to change your password or update your profile information.

The tutoring schedule is always full. How do I get an appointment? 

Appointments open seven days in advance; every night at 10:00 PM, a new day becomes available. Click "next week" to view all available appointments.

Also be sure to check the online reservation system frequently. Though our appointment slots fill quickly, we have a number of cancellations every day. If you keep checking our online scheduling system, you are more likely to get an appointment.

What should I expect from tutoring? 

The more prepared you are for your tutoring session, the more you will get out of it. Before you come in, review the assignment and talk to your instructor about his or her expectations. You may want to do research in advance, write an outline, or make some brief notes about your ideas.

Bring a hard copy of the writing that you want to work on, along with the prompt and details of your assignment, any preliminary research or notes, and a general idea of what you would like us to help you with. The more specific questions you have, the more directed the tutoring session will be.

Remember that you must bring your assignment printed out--we do not work from laptops. If you do not have your assignment printed out and ready on time, you will lose your tutoring appointment.

When you arrive at the Writing Center, please check in with the admin at the front desk. When it's time for your appointment, your Writing Specialist will greet you and guide you to a table in our tutoring room.

Your Writing Specialist will ask you some questions to determine the purpose of and intended audience for your paper. He or she will then review your work or ask you to read it out loud. You will be guided through the process of organizing, clarifying, focusing, and developing your work.

The tutoring session is your time. If you come prepared and ready to learn, you will develop your writing skills.

Do I have to pay for any of the Writing Center services?

No, Writing Center services are free for SJSU students. If you are an enrolled student at SJSU, you can schedule tutoring appointments and register for our workshops. 

Our Homegrown Handouts are posted online, and they are free for anyone to access, download, and use. 

Can I come in for tutoring on a group project?

We are happy to assist with group projects. When you schedule your appointment, make a note in the "Notes to the Writing Specialist" space on the appointment form. When you arrive for your session, simply let the admin know that you're bringing a group so that we can make the appropriate seating arrangements. Ideally, everyone in the group should attend, but if that's not possible, we'll gladly meet with one or more participants.

Why can't Writing Specialists edit or proofread my paper?

The Writing Center is not a proofreading and editing service. You are responsible for your own proofreading and editing, but your Writing Specialist will help you identify problem areas and explain how to revise your paper.

The Writing Center is here to help you become a better writer, which is an ongoing process. Editing for you does not help you in the long run, but learning the skills to edit yourself will help you become a better writer.

Does the Writing Center provide private tutoring?

If you give your name, contact information, and details about the help you need to the admin, we will pass that information on to our Writing Specialists. If one of them is interested, that Writing Specialist will contact you privately.

Any further discussion is between you and the Writing Specialist. The Writing Center serves only as an initial point of contact. If you do not receive a response, please understand that our Writing Specialists are quite busy, and they do not have to accept private tutoring offers. We do not tolerate harassment of the Writing Specialists or the Writing Center staff.