Appointment Help

How to Make an Appointment

  1. Go to the Online Reservation page. (If you haven't registered with the Writing Center before, you must register for the first time and fill out the registration form before logging in.) 
  2. Choose a date and time for your appointment from the openings available. Open appointment slots are white. Blue slots are already reserved by other students; navy blue slots indicate that the tutor does not work during that time. Gray slots are days and times that have already passed.
  3. Click once on the open appointment slot that you wish to reserve.
  4. When the New Reservation window pops up, fill out all the information required (marked with a red asterisk). If you miss a section, the system will not accept your reservation. You will have to go back and type in everything again, so be sure that you fill out everything that is required!
  5. When you're done filling out the reservation form, click the Save button to complete the reservation process. Your reservation will now appear on the schedule.

If you need more assistance, you can call the Writing Center at 408-924-2308 during our operating hours.

How to Cancel an Appointment

Log in to WC Online and find your appointment on the schedule. Click on your appointment block, and the reservation window will pop up. Scroll to the bottom of this window and click the "cancel this appointment" checkbox. Then click on the button marked "modify" to cancel your appointment.

If you wish to cancel an appointment and you are away from your computer, you can call the Writing Center at 408-924-2308.

Note: After the time of your appointment has passed, do not cancel the appointment! We monitor all our appointments carefully, and we are fully aware of anyone who tries to evade no-shows using this method.

How to Reset your Password

On the main log in screen, click the "Reset my Password" link and enter your e-mail address. The system will reset your password and send you an e-mail with the new password. Passwords are case-sensitive: if the system e-mails you the password "wRiTing," then you must type it in with all the capital and lowercase letters exactly as shown. For example, "writing," "WRITING," etc. will not work.


Appointment Help: Frequently Asked Questions

The reservation window isn't showing up!

The reservation window is a pop-up window. Make sure the pop-up blocker on your browser is set to allow pop-ups from our site. (See your browser's "help" section for information on how to do this.)

How do I change my password and/or my e-mail address?

Log in to WC Online. At the top of the schedule page, it will say "Welcome" with your name and a drop-down arrow. Move your mouse over the "Welcome" message, and the drop-down menu will appear. Click on the link that says "Update Profile & Password" in order to change your password or update profile information.

How many appointments can I make per day?

You can make one appointment per day in advance. If you need more time, you must try for a drop-in appointment.

How many appointments can I make per week?

You can make two appointments per week in advance. If you need more time, you must try for a drop-in appointment.

Can I have an appointment that's longer than 30 minutes?

Yes, but only under special circumstances (as outlined in the below list). 

  • If you are a student registered with the Accessible Education Center (AEC, formerly the DRC), you may have longer appointments. Talk to the Writing Center administrative assistant for details.
  • If your tutor believes you would benefit from a longer appointment (e.g., if you are working on a Master's thesis), you may be able to make longer appointments. You must have a half-hour appointment with your tutor first and ask for his or her assessment of your needs.
  • If a tutor is available, students may take more than thirty minutes on a drop-in basis; however, only the above cases are permitted to make hour-long appointments in advance.