Due to orientation, Live Chat will not be available the following dates and times:

Tuesday, August 4th, 2020 

2:00pm - 4:00pm 


Thursday, August 6th, 2020

10:00am - 11:00am 


Friday, August 7th, 2020

10:00am - 12:00pm  



NEW!! See academic policy changes for Spring 20 at the link below.
LIVE CHAT GOES LIVE 4/20. Academic Advisors will be online to answer your questions live starting Monday, 4/20. Hours for chat are M-Th 10-noon and 2-6, F 10-noon and 2-4. 
Due to the shelter in place order there are some changes in drop/withdrawal petitions. Please read the instructions carefully. 
Please note that withdrawal petitions will be honored based on the date of the first signature, not on the date we receive them or process them.
Students are notified of approval or denial by MySJSU message (not email).

NEW!!! Submitting drop or withdrawal petitions electronically.

Drop and Withdrawal Petitions may be completed using DocuSign with the final approval email being academic.advising@sjsu.edu. Petitions may also be scanned and submitted to that email or via fax to 408-924-2526.

Choose the "Petitions" link at the top of the page to access petition.


NEW!!! While the AARS office is closed, campus is open, and, like most campus offices, we are working online. Please check webpages of various offices for details. 

We are working remotely. If you are an Undeclared or Undeclared-PreNursing student, you may connect with your assigned advisor by phone or email. Otherwise, you may email academic.advising@sjsu.edu for assistance. 



Spring 2020

Academic Advising & Retention Services provides advising for General Education, Undeclared Students, Undeclared Pre-Nursing and those on probation or disqualified from the University. Transition advising is provided by this office through Frosh and Transfer Orientations.

When Is the Best Time to Make an Appointment?

  • Academic Advising & Retention Services is least busy during mid-semester - October for Fall semester and March for Spring semester. Take advantage of these months to seek GE advising!
  • Visit our Appointment vs. Drop In webpage to learn about the types of questions that can be asked in drop in advising, and which questions will require an appointment.

Campus-Wide Advising Hub Website

The Advising Hub is meant to serve as a resource for all undergraduate students to aid in student success. As the name suggests, it's at the center of many advising and academic support services available at SJSU. This site can be used to locate and access the information and people you need to help you progress smoothly to your degree objective.

AARS Advising Hours 

Monday - Thursday: 8:15 AM - 4:45 PM

Friday: 9:00 AM - 1:30 PM

Please call our office (408-924-2129) to schedule an appointment or for more information about our office hours.

We are located in the Student Services Center at 9th and San Fernando.