Join the Line Virtually

“Joining the Queue” allows you to wait and speak with an AARS Advisor for a in person drop-in. You have the option to choose to recieve updates via text notifications as your turn approaches.

Creating an Account and Joining the Queue

You can join a queue to receive services during available hours from a department in the Student Services Center like Academic Advising and Retention Services, Undergraduate Admissions, Office of the Registrar or the Financial Aid & Scholarship Office.

If you're a student, you'll need your ID number, though it is not required to join a queue. Don't forget we also have other ways students can contact us such as Live Chat, Virtual Drop-ins and Virtual appointments.

Joining the Queue Options

You have two options to join the Queue, either via the department website or by downloading the QLESS app. 

Website
Click the “Join the Queue” button and follow the directions.

Download the App
Download the QLESS Android or iOS App. Once you’ve opened the App, look for SJSU and follow the prompts.

Common Text Commands 
L - Text "L" when you need to exit the line.
S - Text "S" when you want an update of your wait time or place in line.
M - Text "M" to request more time.
H - Text "H" for help to get additional assistance.
W - Text "W" to switch from text to voice call updates.
N# - Text "N#" to notify you in XX minutes before it's your turn.
 

Join the Virtual Line!