Spring 2022 Updates to SJSU SmartPass Program

 

The Smartpass request link is now open students who meet the eligibility requirements (seen below) and employees can request the SmartPass. 

Associated Students has renegotiated its contract with VTA to meet the needs of the Spring semester. Please view the information below to learn about the Spring changes to the Smartpass program.

Students:

To be eligible for the VTA Smartpass, a student must meet one of the following criteria:

  • Be enrolled in either in person or hybrid classes for the Spring 2022 semester
  • Have a mailing address within Santa Clara County
  • Live in on-campus housing

Students who do not meet one of these criteria but need to commute to campus for in person educational resources or employment may contact Transportation Solutions and request an exception to the eligibility criteria.

Open University students are required to pay the AS fee ($98) plus the $3 clipper fee. 

If you are currently (or will be living) in Santa Clara County, check your MySJSU account to confirm that your mailing address has been updated to your current/future residence. On-campus housing students are not required to update their mailing address.

To update your address, go to One.SJSU.edu and click the MySJSU spartan portal app. Login to your account, then scroll down to the personal information section and click "Edit Mailing Address" to begin updating your address.

Replacements: If your SmartPass was lost or stolen, you can obtain a replacement from our office for $25. We will issue two replacements. If your SmartPass is lost or stolen a third time, you will be unable to receive a replacement SmartPass.

Employees: 

SJSU employees are eligible for the VTA Smartpass. The fee is $25 a semester. If your SmartPass was deactivated in the past because you did not renew while you were working or because you did not meet the previous semester's eligibility requirements but are now active, please renew your pass in person at our office. Your Smartpass will be reactivated withing 3-5 business days. The Spring 2022 renewal will begin in January 2022 and the deadline will be February 2022. 

Replacements & Late Renewals: If your SmartPass was lost or stolen, you can obtain a replacement from our office for $25. If you renew your Smartpass late, there will be a $10 late renewal fee in addition to the $25 renewal fee. 

SmartPass renewal fees are nonrefundable.

How to obtain a SmartPass 

If you are eligible for the Smartpass complete the online request form. Your Tower ID is required for pick up. For Tower Card information visit the Bursar's Office website or contact them to find out how to obtain a Tower Card. Please note there is a $3 clipper fee. 

If you want to learn more about the SmartPass program visit the SmartPass program overview page

Important Information Regarding Refunds and Reimbursements

AS Transportation Solutions is not responsible for reimbursing costs for VTA rides due to ineligibility of SmartPass program or SmartPass issues due to VTA or Clipper reader issues.

Important Information Regarding Clipper Card Virtualization 

With the recent launch of the ability to add Clipper cards onto mobile wallets (Apple Wallet, Samsung Pay, etc.), we advise not to utilize this feature with the SmartPass, as this will void all discounts offered through the SmartPass program. If you have already done so, we advise you to come in to our office and request a replacement card. 

Important Information for Regional Transit Riders 

If you are not eligible for the SmartPass and do not meet the exceptions criteria, many regional transit lines that drop off at San Jose Diridon receive free transfers on VTA, visit VTA's website for more information. If you are eligible, the VTA Smartpass offers free VTA rides, and may be used to transfer from regional transit to VTA services.

Commuter Resource Guides

Stay up to date on the latest transportation changes impacting your commute to SJSU. We will continue to update this regularly. 

Student Commute Resource Guide [pdf]

Employee Commute Resource Guide [pdf]