Student Rights & Services Guidelines

To ensure the safety, integrity, and effectiveness of events and services, the SJSU Career Center has developed the following list of student rights and services guidelines.


Service Eligibility

Current SJSU Students

For currently registered and matriculated (full-time, degree-seeking) San José State University students, full access to our services is included in fees.  Minimal additional fees may be charged for extended career assessment services. 

SJSU Alumni

New SJSU alumni retain access to all services until the end of the month after graduation.  Basic services and career education digital tools for online career planning, resume assistance, and interview practice are also available to new alumni through the first year after graduation.  Continued access to select career fairs and employer information sessions after graduation is included only in the alumni membership option.  For a full description of the options, explore alumni membership.

New and Future Students 

Start early on your career preparation!  Check out our web site or stop by for a visit.  Incoming students may access our services before the start of the semester upon verifying their SJSU admission with an admission letter or class schedule.  SJSU Handshake access is automatically set up after students have registered for classes.  Simply log in with your SJSUOne ID and password. 

Open University and Certificate Students

Open University and certificate student fees cover access to basic services

Students Taking a Semester Off

Students taking a semester off may maintain access to basic services by purchasing a career center membership.   

Students and Alumni from Other CSU Campuses

Current students of other CSU campuses may gain access to basic services by presenting a letter of reciprocity.  Alumni of other CSU campuses may gain access to basic services by purchasing a career center membership and presenting a letter of reciprocity.  The letter of reciprocity can be obtained from the career center at your home campus and should include your name, school ID number, major, and date (or anticipated date) of graduation.

Basic Services, Defined

Included in basic services is access to

Not included in basic services are:

  • Career coaching drop-ins and appointments
  • Career education workshops
  • Career fairs and employer information sessions
International Gateways Students

International Gateways students are invited to use the Career Center lab, Career Center website.

Non-affiliated Students, Alumni, and Community Members

Individuals who are not affiliated with either SJSU or the CSU system may use the Career Center website.  

Access to Events and Services

Open-Access Events

Most Career Center events are open to all current SJSU students and Career Center alumni members on a first-come, first-served basis.  In cases when event interest exceeds space capacity, priority entry is offered to current SJSU students in the majors and levels targeted for the event.  Check details for event admission on SJSU Handshake.


Career Center events are wheelchair accessible. Individuals requiring Sign-Language interpreters, real-time captioners, or other accommodations for an upcoming event should contact or (408) 924-6031 as soon as possible to make arrangements. 

Limited-Capacity Events

Some events have attendance capacity limits, which means that a combination of space limitations and employer requirements dictates such limits.  Check details for event admission on SJSU Handshake.  Limited-capacity events typically require advance registration for one participant slot per student ID for which access must be confirmed.  Registering for more than one slot in hopes of extending your time or bringing in other students may result in loss of privilege to attend the event.  Students who have registered and received confirmation for such events are expected to attend or provide 48-hour notice of their inabiity to attend.  

Coaching Appointments

To balance student career coaching needs, career coaching appointments are limited to three per student each semester.  Drop-in advising is limited to six times per semester (this includes drop-ins offered at the career center and/or college success centers).

Student Conduct at Events

Participant safety and equity are priorities for all Career Center events.  Students are expected to behave and communicate with courtesy and equanimity at Career Center events.  Adherence to the SJSU Student Conduct and Ethical Development standards also is expected.  Failure to adhere to these standards and avoid the following unacceptable behaviors may result in suspended access to Career Center services and immediate removal from an event.  Examples of unacceptable behaviors include:  

  • Stepping in front of other students waiting to enter an event or speak with an employer. 
  • Misrepresenting your event registration status for a limited-capacity event, i.e., bringing a fake ticket to an event.
  • Demanding entrance and/or sneaking into an event after being made aware that an event is at capacity, you do not meet the admission standards, or the last entry time has passed.
  • Serving as an intermediary to pass on resumes of other students to employers. 
  • Asking a recruiter to come outside an event venue to talk to another student who was not admitted.
  • Not meeting event admission requirements, but demanding entry so you can chat with a recruiter you know.
  • Demanding an exceptional length of time (more than five minutes) to talk to an employer when there is a long line of students waiting to speak with them.
  • Not honoring event ending times to gain exceptional access to employer representatives.
  • Lingering at the exits of recruiting events or following exiting employers to gain exceptional access to employer representatives.
  • Disregarding the directions of career services team members who are managing events.
  • Yelling or using aggressive/foul language when interacting with career services team members who are managing events.
  • Misrepresenting one's qualifications, work authorization, or educational background.

No-Shows: Appointments, Interviews, and Limited-Capacity Events

Students are expected to honor commitments for career coaching appointments, on-campus interviews, and limited-capacity events.  Students who fail to appear for such commitments have taken a spot that another student could have filled.

Students who are unable to make an appointment, interview, or limited-capacity event are expected to contact the Career Center or employer at least 48 hours in advance to cancel or reschedule, if possible.  Failure to provide such notice may result in suspended access to Career Center services.  The decision to reschedule an on-campus interview is at the employer's discretion.

SJSU Handshake Student User Acknowledgement

SJSU Handshake is a career services system for San José State University students and alumni that can be used for seeking employment.  All users of SJSU Handshake agree to:

  • Provide accurate information about their qualifications, work authorization, and educational background in SJSU Handshake, including in their online profile, resume, and any supplemental job-search documents they upload to the system.
  • Understand that furnishing false information is a violation of SJSU Student Conduct and Ethical Development standards and may result in being blocked from using SJSU Handshake.
  • Refrain from posting material that is inappropriate for professional settings in the system.
  • Keep their login credentials confidential and notify the Career Center immediately of any unauthorized use of their SJSU Handshake account.
  • Authorize the Career Center to release their resume to employers via SJSU Handshake when they have opted to publicly display their profile and actively submitted their resume to an application process. Depending on the contents of your profile and uploaded documents, your personal information, such as name, address, telephone number, major field of study, participation in officially recognized activities and sports, dates of attendance, degrees and awards received, GPA and most recent previous educational institution attended may be shared. Employers may not share this information for commercial purposes.  The default setting of your profile is public to employers, which you may change in privacy settings.

Equal Opportunity Hiring and Work Environments

The Career Center welcomes employers who adhere to federal, state, and local employment laws and campus policies in their recruiting practices.  Generally, such laws and policies prohibit discrimination and/or harassment of job candidates and/or employees on the basis of race, color, sex (including pregnancy, gender identity, and sexual orientation), national origin, physical or mental disability, age (40 or older), or genetic information.  The U.S. Equal Employment Opportunity Commission provides detail on how to recognize and protect yourself against discrimination and harrassment.  

SJSU Handshake Disclaimer: Fraudulent Postings

The Career Center monitors SJSU Handshake employers and job postings, but can't screen deeply every individual employer or job posting due to the large volume of postings. The Career Center, its staff, the CSU System, and the State of California assume no liability for the accuracy of information provided in job listings and do not represent or act on behalf of the hiring authority. Students are urged to validate job postings and use caution when applying.  Tips that an employment posting or offer might be a scam:

  • You are offered immediate employment with little or no previous interaction with the employer
  • You are asked to provide personal information, such as social security, visa, or bank account numbers 
  • You are asked to provide payment of any kind for an opportunity, training, or equipment
  • The position requirements are vague and do not specify needed skills or expected responsibliities
  • The pay is unrealistically high for the work 
  • You have not received a written offer for full-time or contract work that specifies scope of work and compensation
  • The posting appears to be from a reputable employer, yet the domain in the contact’s email address does not match the employer's website domain, e.g., "" (incorrect) versus "" (correct)
  • The posting appears on a list maintained by the Internet Crime Complaint Center 

As a final tip, students can consult resources from the SJSU Information Technology Department on how to indetify, respond to, and prevent scams.

Reporting Suspicious or Discriminatory Employers

Students who believe an employer has misrepresented themselves or their organization, violated non-discrimination or harassment laws, posted an illegally/unethically structured position, or generally not complied with Career Center employer policies should contact the Career Center at to initiate an investigation. 

Possibly experienced discrimination or harassment?

  • The CSU system provides a complaint process for instances of discrimination and harrassment associated with on-campus employment. 
  • The U.S. Equal Employment Opportunity Commission facilitates a complaint process for all other employers.  

Possibly involved in a scam?

The Federal Trade Commission (FTC) has given the following instructions to individuals who have responded to fraudulent postings:

  • The student should immediately contact local police, who will conduct an investigation whether the scam artist is local or in another state.
  • If a student has sent money to a fraudulent employer, the student should contact their bank or credit card company immediately to close the account and stop the charges.
  • If the transaction occurred over the internet, the student should file an incident report with the Department of Justice Internet Crime Complaint Center.

Withdrawing Job Offer Acceptance

After a student has accepted a job or internship offer, they should cease seeking or considering other positions, even if a more appealing offer is received at a later date.  Withdrawing accepted offers creates negative repercussions that extend well beyond the student’s reputation.  In fact, reneging on an offer may lead to an employer ending on-campus recruiting, which affects the whole campus.

Students who withdraw accepted offers of employment and/or internships may have their access to Career Center services suspended.  In addition, students will be required (under the guidance of Career Center staff) to professionally resolve the situation with the employer. If a student has received multiple job/internship offers and is uncertain how to proceed, they should contact the Career Center for an appointment with a career counselor for assistance in evaluating the offers.