Project requirements

CRM Project:

Leadership sponsor: Philip Britton

  • Review digitalization strategy: scanning, indexing and hosting
  • What are we doing in each country - look at software and hardware
  • Research the industry and look for best practices
  • Propose strategies depending upon scale of operation (for example, an operation like Greece would use one set of standards while an operation like the Philippines would use another)

Quality Project:

Leadership sponsor: Garry Maguire

  • To review the Move Management process and see if it still make sense today and with an eye to data quality – Spruce
  • evaluation of, and updating of, the methods we use to communicate status updates on the moving services our customers are receiving.  

IT Project:

Leadership sponsor: Chris Davis - Pipe

  • Collaboration tool / One Drive Storage strategy Change Management